I recommend this hotel without hesitation. From the personalised pickup from the train, to providing tickets to the railcar up the mountains, to the quaint and charming minitrain to the hotel, arriving was a delight. Each and every employee had a smile and a kind word. I was travelling on my own, and with an injury to my leg, and I felt as well cared for as if I were in my own home. My bags carried, my needs accommodated. I received an upgrade to a lush room with access to a balcony under the Matterhorn itself! Dinner was spectacular, and Alcindo Costa, the maître d'hôtel, treated me like a queen, which is so special when one is dining solo! The bed was exceedingly comfortable, the turndown service unexpectedly lovely, and the detailed level of control of the lighting and curtains of the room right from the bedside was a fabulous touch. This spa and resort is very special, and made me feel as though I was a valued customer. In contrast with a miserable experience the day after in Sankt Moritz Hotel Steffani, this was absolute heaven. So grateful, and I sincerely hope I am afforded the opportunity to return soon!