Outdoor pool, pool umbrellas
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Reviews of Hotel Acuario de Veracruz

3 out of 5
Hotel Acuario de Veracruz
Velencia No. 225, Col. Ignacio Zaragoza, Veracruz, VER

Reviews

6.0
Rating 10 - Excellent. 38 out of 276 reviews" "
Rating 8 - Good. 57 out of 276 reviews" "
Rating 6 - Okay. 84 out of 276 reviews" "
Rating 4 - Poor. 47 out of 276 reviews" "
Rating 2 - Terrible. 50 out of 276 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Si pueden hospedarse en otro hotel haganlo no tienen wi-fi en las habitaciones y tampoco cuentan con servicio a la habitacion como se describe en la pagina cuando haces la reservacion.
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveler

Liked: Staff & service
It does the job
Staff was helpful I thing the rooms should have more towels. That was the only bad part. Everything else was good
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveler

Disliked: Room comfort

2/10 Terrible

esteban, pantoja

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to beach
Not good at the time when i got there no rooms abailable they send us to another hotel too far away. Terrible experience.
Response from gerencia general on Mar 14, 2016
gracias por sus comentarios estamos en remodelacion para brindarles un mejor servicio.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were comfortable in a room in front of the pool. The room is a little outdated, however they did have AC (a must in Veracruz) and it is not to far from the aquarium. However it is a long walk under the sun to get to the malecón. Just get a cab from two blocks down and be there in no time if there is no traffic (and it's pretty cheap). The buffet was really good.
muchas gracias por sus comentarios estamos en remodelacion para bridarles un mejor servicio.

8/10 Good

Nicoleto

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good value for money
Good value but 6 km down the beach from the main downtown action.

4/10 Poor

Luz

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Necesita mas limpieza en la propiedad El personal fue amable solo llegabamos a dormir.

8/10 Good

ViKtOr

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
En general todo bien el único detalle fue que la alberca no estaba tan limpia como uno quisiera y falta de espacio de estacionamiento
Stayed 1 night in May 2024

4/10 Poor

Cesar

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo personal. Observé un lugar sucio y su alberca también. Experiencia no agradable
Stayed 1 night in May 2024

6/10 Okay

Luz Verónica

Falta modernizar instalaciones. No regresaría
Stayed 1 night in May 2024

4/10 Poor

ASTRID

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Tania

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
La alberca muy sucia. Deberían de limpiar en las noches,el último día de mi estancia que fue martes. El agua era color amarilla verdosa
Stayed 3 nights in May 2024

2/10 Terrible

MARTHA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tardo demasiado tiempo el checo in y había Chiches en la cama
Stayed 1 night in May 2024

8/10 Good

Luis Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities
Intalaciones un poco viejas por fuera, el interior de la habitación estaba bien para el precio-calidad
Stayed 2 nights in May 2024

4/10 Poor

Antonio

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No opino
Stayed 1 night in May 2024

6/10 Okay

Violeta Guadalupe

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Descuida las instalaciones,
Stayed 2 nights in Apr 2024

10/10 Excellent

Diana Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Flor

Stayed 3 nights in Apr 2024

2/10 Terrible

Thanya Faryde

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
En general muy mal, pésima diría yo, la ducha se tapaba y se inunda, ofrecen internet en las habitaciones y al preguntar me dicen que solamente en el Lobby, no me sirve eso, el personal pésima su actitud, hasta que les fui a reclamar prácticamente me corrieron, me dijeron que me devolvían mi dinero pero me tenía que salir, a las 9:00 de la noche y con dos niñas!! pésima actitud y falta de calidad humana. No lo recomiendo!
Stayed 2 nights in Apr 2024

6/10 Okay

Guadalupe

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Las instalaciones ya están bastante deterioradas, la limpieza no era muy buena los baños tenían un mal olor. Sus instalaciones tienen un olor a viejo. La alberca estaba un poco sucia no daba confianza de entrar. El servicio de restaurante ya no lo tiene.
Stayed 1 night in Apr 2024

8/10 Good

Alfredo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Segura y tranquila
Stayed 2 nights in Apr 2024

6/10 Okay

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy limpio y familia
Stayed 1 night in Apr 2024

6/10 Okay

Hugo

Stayed 1 night in Apr 2024

6/10 Okay

Otilio

Liked: Cleanliness, staff & service
Estaba separable
Stayed 2 nights in Apr 2024

8/10 Good

marcos misael

el wifi no funciona en el hotel tienen que estar en resepcion
Stayed 1 night in Mar 2024

4/10 Poor

Yamil Chantal

Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel en general es promedio únicamente para lo que es, pero dejq mucho que desear ya que las instalaciones ya estan deterioradas, el clima de la habitacion no servía, había cucarachas enormes y nunca nos cambiaron las toallas.
Stayed 2 nights in Mar 2024

8/10 Good

Ismael

Liked: Cleanliness, staff & service
Es un edificio antiguo …
Stayed 1 night in Mar 2024

2/10 Terrible

Mario

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Habitación sucia, colchón con los resortes Supersalidos, muy viejos, deplorables condiciones para recibir a cualquier persona, olor muy desagradable
Stayed 1 night in Mar 2024

2/10 Terrible

ALBERTO CORTES

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
un lugar sucio con insectos en las habitaciones, descuidado, la puerta de la habitacion no cerraba, le púse una silla como tranca, muy mal experienica
Stayed 1 night in Mar 2024

10/10 Excellent

Fernando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza
Stayed 1 night in Mar 2024

8/10 Good

Brizeida

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jesús

Stayed 1 night in Mar 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Funcional y cómoda
Stayed 1 night in Mar 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable... Mientras me hospede con mi familia me atendieron de lo mejor...
Stayed 2 nights in Feb 2024

10/10 Excellent

Rafael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo, comodo y acogedor
Stayed 1 night in Feb 2024

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Osvaldo

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Ana Luisa

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Damaris Ariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Sergio

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Lic. Agustín

Disliked: Cleanliness, staff & service, property conditions & facilities
mala
Stayed 3 nights in Dec 2023

2/10 Terrible

Roberto

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Los colchones tenía el alambre salido, toallas desgastadas, sábanas muy delgadas del uso, baño remodelado pero las puertas están en malas condiciones. “No pude dormir”
Stayed 1 night in Jan 2024

8/10 Good

Nandy

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Claudia dolores

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitacion deplorable, colchon horrible, instalaciones sucias y viejas, nada recomedable para hospedarse
Stayed 2 nights in Dec 2023

2/10 Terrible

Carlos Abraham

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Instalaciones muy viejas el piso de el elevador de madera camas duras en lo particular nunca regreso por ese precio se pueden encontrar en mejores condiciones
Stayed 1 night in Dec 2023

4/10 Poor

Renan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Mi estancia
El wifi solo es en recepción y parte de la alberca no cuenta con el servicio en habitaciones, camas comodas a un que no cambian las sabanas ni las toallas todos los dias, barren y tienden las camas sin embargo hay cucarachitas que se pueden ver caminar en las paredes, las regaderas tiene lama, el servicio es bueno pero en general le hace falta mantenimiento al inmueble
Stayed 3 nights in Dec 2023

8/10 Good

Uriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único malo sería que no hay internet en las habitaciones
Stayed 2 nights in Dec 2023

4/10 Poor

Jose Oracio

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Estrella

Stayed 1 night in Dec 2023

8/10 Good

Jazmín

Stayed 1 night in Dec 2023