Room, 2 Queen Beds, Smoking | Egyptian cotton sheets, premium bedding, down comforters, soundproofing
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Reviews of Split Mountain Motel

2.5 out of 5
Split Mountain Motel
1015 E Hwy 40, Vernal, UT

Reviews

7.4

Good

Rating 10 - Excellent. 89 out of 308 reviews" "
Rating 8 - Good. 102 out of 308 reviews" "
Rating 6 - Okay. 56 out of 308 reviews" "
Rating 4 - Poor. 32 out of 308 reviews" "
Rating 2 - Terrible. 29 out of 308 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Daphne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tej the manager was very nice and accommodating. We had a half marathon and he let us check out half an hour later, which gave us time to shower before we drove home.
Stayed 1 night in May 2024

4/10 Poor

Joshua

Disliked: Cleanliness, property conditions & facilities
I don’t complain often, but the state of my room was ridiculous in my opinion. I red reviews online that stated the dirtiness of the rooms but I thought that it was exaggerated, but they were an understatement, at least for my room. The carpet was absolutely filthy, there was gunk all over the walls and trash cans. In the bathroom the walls were covered in hairs from who knows where and there were stains on those walls. All the blankets on both beds were terribly stained all over. I didn’t realize that until I looked over the room the next morning after I slept in the bed. The pillows were very dirty as well. I understand that you get what you pay for but for what I paid and what I received was crazy. There are much better hotels in the area that would be much better for a nights rest.
Stayed 1 night in Apr 2024
Response from Raj on Apr 25, 2024
Sorry for your experience, If something like that you should ask the front desk to change the room and if you are not happy with second room we gives you full refund. Thanks for your business.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Could be worse, could be better.
The place itself was not horrible for what you are paying for. Only issues with the room was a stained shower, and the bed didn't seem like it had been washed for some time, especially the pillows. At 9 in the morning, two hours before check-out, we were woken up to loud banging and nothing being said. When I finally checked the door, no one was even there. As I said before, check out time is at 11. Yet our cards were deactivated at least an hour before then. So if you are leaving and packing up, be sure to leave your door open a crack to gather the rest of your things because your card will not work. Either way, for one night and the pricing, it could be worse. But there were so many things that seemed off for any kind of motel.
Stayed 1 night in Feb 2024
Response from Raj on Feb 21, 2024
Thanks for your business.

8/10 Good

Georgia

For the price it was okay
Stayed 1 night in Feb 2024
Response from Raj on Feb 21, 2024
Thanks Georgian for your time to give us feedback and thanks for your business.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Raj on Feb 21, 2024
Thanks Alex for your wonderful review. We appreciate your business.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and helpful. Check in was pretty easy.Room was clean had clean smell. The shower tile looked gross but did not effect my nice hot shower.
Stayed 1 night in Jan 2024
Response from Raj on Feb 21, 2024
Thanks Sarah,We appreciate your kind words about your stay. We try our best for all of our guest to get great service. Thanks again for your business.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Get a room as far away from road as possible
Decent room, a bit run down (especially the door!), but the most annoying thing was clearly the noise. I was in a room very close to the road, and with the badly closing door tons of noise came through till late in the evening. Once the traffic died down it was okay, but if you want to catch early sleep better make sure you get a room that's far away from the road. The hairdryer was missing although the hanger was there (this has been noted by someone else before). The person doing the check-in was friendly, but it's the first time on my trip my passport was copied, which I find a bit odd.
Missing hairdryer
Coffee maker on table
Door not closing very well, main source of noise coming through
Stayed 1 night in Oct 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just nice place to stay. With nice people
Stayed 7 nights in Sep 2023
Response from Reni on Oct 4, 2023
Mr.Eugene, Thanks for your review. See you again.Thanks,Reni

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
the door was so badly warped we could not close it. we did and the staff had to open it so we could get out he said that he could not do anything as it was friday and he was busy, we put chair in front of door for the night afraid if something did happen we would not be able to get out. we asked about a down stairs room as there is no elevator all he said was the stairs are not easy. Of course he is not in his eighties. the door is a very bad safety item
Stayed 1 night in Sep 2023
Response from Reni on Sep 26, 2023
Ms.Lisa, Room No.201 's Door is open and closed properly. I personally opened it when you called me on phone. We sorry for inconvenience.Thanks for your review.Thanks,Reni

10/10 Excellent

Rhonda

Stayed 1 night in Sep 2023
Response from Raj on Oct 11, 2023
We appreciate your review and business.

6/10 Okay

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Beds and pillows were clean and comfortable, linens were good. Shower was covered in mold and had a scum ring around the tub. The carpet between the beds was severely stained.
Stayed 1 night in Sep 2023
Response from Reni on Sep 19, 2023
Sarah,Thanks for your review.Reni

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this Motel has much better ratings than it should have. My room was 205 and the first thing I not was that the deadbolt wouldn't work on the door. That always feels so unsafe to me. Even the envelope for the key says to always lock the door. Well I couldn't, so I ended up pushing a chair up under the handle for the extra security. The next thing I noticed was that there was a holder for a blow dryer, but no blow dryer. Then I noticed that there was no remote control for the TV. They have Direct TV, but no remote to watch it. The toilet in the bathroom was dirty and looked like someone had used it in an emergency, if you know that I mean. I had to clean it myself with a tissue and hand sanitizer. The bed sheets had hair in them, which leads me to believe they hadn't been cleaned. The room smells, the fridge was dirty, the bathtub creaked really bad and it took me forever to figure out how to turn on the water in the shower. For anyone crazy enough to stay here, you have to pull back the handle toward you to turn it on and hopefully the handle won't be broken and try to cut you like mine did. The only good thing about the room was the bed. I pulled back the sheet to check for bedbugs and it was stained pretty bad, but I didn't find bedbugs and it was actually a pretty comfy bed. Luckily I was pretty busy during my stay in town, so I didn't have to spend very much time there. I have definitely learned my lesson to plan ahead so that I don't have to stay here again
Stayed 3 nights in Sep 2023
Response from Reni on Sep 12, 2023
Ms.Angela,Thanks for your reviews. During your three days stay you didn't complain single time to office. As per our record Room No.205 has no single complin in past. As per our terms and condition if guest complin within 30 min after check in we will provide another room.Anyway thanks for your review,

4/10 Poor

Aaron, Layton

Disliked: Staff & service, property conditions & facilities
House keeping staff was rude and didn't inspect and refresh daily. No clean towels daily and spotty tidying up. Manager was great but it takes a team.
Stayed 2 nights in Sep 2023
Response from Reni on Sep 12, 2023
Ms.Aron, Thanks for your review. We noticed that at your room door their is "Do Not Disturb " sign. So as per our terms we didn't ask for any service. If our customer demand any service then we provide.Thanks,

8/10 Good

Guy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff friendly. It was nice to be able to sit outside.
Stayed 1 night in Sep 2023
Response from reni on Sep 9, 2023
Kim Burnett,Thanks for your valuable review. We always serve you good hospitality.Thanks & Regards,

4/10 Poor

Joshua

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
TV didn't work, WiFi was bad, and air-conditioning didn't work!
Stayed 1 night in Sep 2023
Response from reni on Sep 7, 2023
Dear Sir, Thanks for your review. Sorry for your inconvenience.Thanks,Reni

2/10 Terrible

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Also had the nerve to hold $150 for essentials. The view out our window was of a dilapidated storage area. The door had to be nearly slammed to close then was very difficult opening. I have pictures and video. The worst stay of our trip and extremely overpriced.
Stayed 1 night in Sep 2023
Response from Reni on Sep 7, 2023
Thanks for your review.Sorry for your inconvenience.Thanks,

6/10 Okay

Shawna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Reni on Sep 5, 2023
Thanks for your review.. We always try to give our best service to our valuable customer.Thanks,Reni

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reni on Sep 5, 2023
Thanks for your review. Our hotel situated at main highway touched. At the time of your stay our motel fully sold out and we provide you Room No.124 and it highway side room. Thanks,Reni

6/10 Okay

Brett

Stayed 1 night in Aug 2023
Response from Raj on Aug 29, 2023
Thanks Brett for your business.

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from reni on Aug 23, 2023
Dear Sir,Thanks for your review.

6/10 Okay

Linda

Business traveler, Traveled with family
Liked: Staff & service
The best thing about this place is that the bed was quite comfortable. The property was very outdated and in need of a good detailing.
Stayed 2 nights in Aug 2023
Response from reni on Aug 22, 2023
Thanks for your review. We always try our best.

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023
Response from reni on Aug 18, 2023
Thank you very much sir.

8/10 Good

ABIGAIL

Stayed 1 night in Aug 2023
Response from Reni on Sep 7, 2023
Thanks for your review.Thanks & Regards,

6/10 Okay

Justin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is great for those on-a-budget or for anyone who is looking for a quick, overnight stay. The condition of the property has deteriorated over the last several years and the rooms are not as clean as they used to be. Regardless, it's difficult to find a cheaper place in the area and there is decent value for the price.
Stayed 3 nights in Jul 2023
Response from reni on Aug 18, 2023
Thanks for your comments and review

2/10 Terrible

Lilliana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty room and long wait
The entire room was very dirty, the carpet was very filthy with black stains, the walls had a suspicious brown liquid dripping down the walls, their was bugs on the sheets, the check in process took longer, they stated I didn’t mark we had a pet, which I did on hotels.com and they had to fix the reservation, and that took about a hour after thirty minutes of waiting for someone to come to the front after ringing the bell, calling, after a 7 hour road trip. Overall it was just a very dirty, unclean room and I was unsatisfied with the service and cleanliness of the room.
Stayed 1 night in Aug 2023
Response from raj on Aug 28, 2023
we are sorry you had a bad experience for your stay, we will make sure that nothing like this happens to anyone else again. Thank you for staying at the Split Mountain hotel.

10/10 Excellent

David L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Raj on Aug 3, 2023
Thanks David for excellent review and business.

8/10 Good

Ruth, Farmington

Liked: Cleanliness, staff & service, property conditions & facilities
Received immediate help from PM. Great attitude too. Wish the motel was at least a block away from noisy traffic. And that rubber treads were on the steep metal stairs. Nice breakfast room.
Stayed 1 night in Jul 2023
Response from Raj on Aug 3, 2023
Thanks Ruth for your feedback we appreciate your business.

8/10 Good

Josh

Traveled with family and small children
Liked: Staff & service
The room was fairly clean. It is an older structure. It appears they are trying to update the rooms. It is right next to Highway 40 so there are a lot of semi trucks that drive by. For the urgency that I needed the room and the price I was pleased.
Stayed 1 night in Jul 2023
Response from Raj on Aug 3, 2023
Thanks Josh,Thanks for your business and great review.

10/10 Excellent

clarence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Jul 2023
Response from Raj on Aug 3, 2023
Thanks for your great review.

6/10 Okay

Kayla

There are people who live in the rooms above you and next to you who play music loudly and have kids who run around screaming their heads off in the morning. The rooms are nice and cozy but if you have a late night drive those noisy folks can be annoying.
Stayed 2 nights in Jun 2023
Response from Raj on Aug 3, 2023
Thanks Kayla,We can understand your problem but kinds we can not control. Any way thanks for your business.

8/10 Good

David

Liked: Cleanliness, staff & service
Comfortable beds
Stayed 2 nights in Jun 2023
Response from Raj on Aug 3, 2023
Thanks

8/10 Good

Alma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff!! Cold showers- that’s my only complaint. Clean rooms, comfy beds.
Stayed 1 night in Jun 2023
Response from reni on Aug 18, 2023
Thanks for review.Thanks

6/10 Okay

David, Saratoga Springs

Traveled with partner
Disliked: Property conditions & facilities
Numerous problems. Door stuck, sink wouldn’t drain, power plug wouldn’t work, handrails on stairs were filthy, and more. I don’t like to complain about stays but we’ll definitely look for a different one next time in Vernal.
Stayed 1 night in Jun 2023
Response from Raj on Aug 3, 2023
Thanks.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and easy process.
Stayed 1 night in Jun 2023
Response from reni on Aug 18, 2023
Thanks for your review.Thanks ,

6/10 Okay

Arimus

Stayed 7 nights in Jun 2023
Response from reni on Aug 24, 2023
Thanks for your revie. Thanks, Reni

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, especially the management and their personalized care.
Stayed 3 nights in Jun 2023
Response from raj on Aug 28, 2023
Thank you so much for your kind words, we truly Thank you for staying at the Split mountain hotel.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Jun 2023

10/10 Excellent

Wendy

Stayed 2 nights in Jun 2023

10/10 Excellent

Danny

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and staff was friendly.
Stayed 1 night in Jun 2023

6/10 Okay

Corri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Meric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good waffels.
Stayed 1 night in Jun 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, room comfort
A great place on a budget.
I love this place. The rooms are old, and in ok condition, but the bed is nice and the tv works great, plus the rooms have a microwave and fridge, and the hotel offers a free make it yourself breakfast. Not a lot of budget hotels offer these things.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay! The person at the front desk was the nicest and friendliest person I've ever talked to at a hotel. The room was super clean, and the location is very quiet. I highly recommend!
Stayed 1 night in Jun 2023

6/10 Okay

Kathy

Traveled with group
Liked: Staff & service
Noisy by road. Beds were comfy. Nothing fancy. Continental breakfast was good.
Stayed 1 night in Jun 2023

8/10 Good

George

Stayed 14 nights in Jun 2023

6/10 Okay

Tricia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outlets in the bathroom and the counter top with mirror didn’t work.
Stayed 1 night in Jun 2023

6/10 Okay

Elizabeth

Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Room comfort
Wouldn’t stay here unless no other choice.
At check in the owner asks tons of questions even though room was paid for prior to trip. Road noise from the highway traffic is terrible. Definitely bring sound machine.
Stayed 2 nights in Jun 2023

6/10 Okay

David

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Run down and in disrepair
Stayed 1 night in Jun 2023

10/10 Excellent

Douglas

Stayed 1 night in Jun 2023