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Reviews of Star Hotel Airport Verona

3 out of 5
Star Hotel Airport Verona
Via Monte Baldo 12, Villafranca di Verona, Verona

Reviews

8.0

Very Good

Rating 10 - Excellent. 41 out of 110 reviews" "
Rating 8 - Good. 43 out of 110 reviews" "
Rating 6 - Okay. 11 out of 110 reviews" "
Rating 4 - Poor. 8 out of 110 reviews" "
Rating 2 - Terrible. 7 out of 110 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Vuk, Key West

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is in the hospital. Very poor service. Small room, no AC…
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo staff
Staff gentilissimo e molto accogliente. Riescono ad aiutare in ogni modo. Camera perfetta.
Stayed 1 night in Mar 2023

4/10 Poor

Brian

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was well appointed/furnished, but there are no staff of site and no food facillities.
Stayed 1 night in Oct 2022
Response from Fabio on Oct 25, 2022
We're sorry.Yes, we only have rooms for sleeping and we don't have a restaurant.This is also written on the booking sites and therefore we do not believe it is our fault if we are booked

10/10 Excellent

Elis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Aug 2022
Response from Fabio on Oct 2, 2022
Grazie mille È stato un piacere anche per noi

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verona Airport Star Hotel
Very clean and modern hotel within spitting distance of Verona airport. Reasonably priced and had everything you would need for a budget hotel stop pre-flight.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ADEQUATE for one night close to airport
Booked this hotel because of close proximity to airport and on site parking. Also because it offered staffed front desk until 10pm - I became suspicious when I was contacted informing me I must ask for ‘check in instructions’ (if the booking had been cancellable I would have done so) - duly made the enquiry but received no communication. The check in was totally automated (have had very poor experience with this hence avoid) there were no staff - it is not really a hotel just a few rooms over a medical centre on what appears to be an industrial estate - hotel opposite appeared to be a far superior option - with staff and a restaurant! You live and learn.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean modern hotel outside city center Must have car if planning on visiting Verona
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
Unable to review this property as my booking was processed incorrectly [wrong date] I tried immediately to contact them by phone but no answer, I contacted Expedia next and "Vinny" was very helpful & contacted Star Hotel on my behalf but got a poor response. I emailed Star Hotel myself evening of Thursday 14th 9.03 PM to their published email address info@starhotelairportverona.com but received no response after nearly 4 days. My conclusion Expedia GREAT, Star Hotel Verona Airport Extremely POOR. Regards Bruce Kadwill
Stayed 1 night in Mar 2019

8/10 Good

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Mar 2019

4/10 Poor

Tatum, USA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The shampoo and the things in the bathroom were nice. One of the men was nice to my husband and let him use the bottle opener. The people in the morning were very strange. The lady was odd and when we left our room she went in to clean and when we came back she moved all our stuff when nothing was in the way to clean. Not only that she moved our toothbrushes and things like that which was very odd and I don’t think they should’ve touched our things. They forgot our towels twice. The bed was supposed to be a queen bed but they were two singles pushed together, it was terrible because they kept coming apart. You couldn’t use our converter in the charging ports, they were too small so we had to charge our phones in the bathroom. If wanting to walk, it is an isolated area within an industrial estate, not a walkable area. There were people who parked their trucks outside and would socialise loudly which we could hear from our window. Wouldn’t recommend for the extortniate price. You’re better finding a different hotel nearer to Dossobuono train station so that you can get easy access to Verona Porta Nuova or a hotel within the centre.
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very small hotel (only 8 rooms) above a doctors clinic near the airport in Verona. The room was good and the staff very welcoming. The main drawback was the work being done at the property and the stench of cigarette smoke - this was a no-smoking hotel - but this was dispelled once the workmen finished for the day. Although there was nowhere in the immediate vicinity to have dinner the recommendation we were given for a restaurant about 10-15 minutes walk away was excellent. If ever flying out of Verona airport again would definitely stay here.
Stayed 1 night in Sep 2018

4/10 Poor

Laura, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissappointing end to our wonderful trip in Italy
Firstly the hotel is not easily accessible.It is situated above a medical centre without any clearly marked signs for entry.There is no ground floor lobby area and did not feel like a proper establishment.The check in process was acceptable.However, the facilities on offer in our room were extremely basic.No mini bar/refrigerator as advertised and no hot drinks making facility in the room.In the centre of the room there was a column which made it incredibly difficult to navigate the room easily and blocked the view of the television.The general cleanliness of the room was questionable - we found dried blood on one of the bed spreads and the build up of limescale in the shower was disgusting.The shower itself was powerful and warm but the lever was tight and rigid - I had to get my partner to turn on and off the shower for me and even he struggled to have enough strength to twist the tap.The ambience of the hotel, the layout of the room and the paper thin walls without proper acoustic sound buffering (we could hear the people in the adjacent room and also the reception desk) gave me the impression that the building was never designed to be a hotel.The buffet was unappealing and overpriced and the doors were locked at night with a bicycle lock adding to the overall slap dashed impression.The location was not convenient for the airport and the hotel charged us 10 euros for the shuttle which we thought was free.We picked up other people from a hotel and they got it for free.
Stayed 1 night in Sep 2018

8/10 Good

LisaJo, Charlestown, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t feel safe & no one knew where it was located. Told at checkin we would have transportation to airport. No one showed up!!! Very upset!!! We had to walk to another hotel to get transportation!!
Stayed 1 night in Sep 2018

8/10 Good

Eduardo

Perfect for an airport layover
Pros - Room was spacious and service was friendly. Cons - curtains didn’t fully cover the window
Stayed 1 night in Aug 2018

10/10 Excellent

IGOR

Very proactive and helpful personnel, convenient location, easy to park
Stayed 1 night in Aug 2018

6/10 Okay

Oliver

Liked: Cleanliness, staff & service
Convenient for one night
It is a strange hotel - some rooms at the top floor of a medical centre. I stayed for business as i arrived into Verona late after a flight so wanted something close to the airport. This was convenient and did the job for one night stay.
Stayed 1 night in Jul 2018

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern airport hotel.
The hotel is very clean with a very distinct modern design. It was a great stop over for an late arrival for one night and an early departure at the end of my trip. There is minimal staff since they only have 8 rooms. The two that I meet were both very nice and helpful. The day manager lent me his charger because I had lost my adapter for the outlets. Due to a comedy of errors on my part my computer bag got locked into the lower lobby and he came in early so I could retrieve it just in time for my airport shuttle. If I get back through I will definitely be staying there.

8/10 Good

Tony, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Stay.
We spent a night at this hotel before an early morning flight, as its convenient for the airport, although the shuttle bus did not drop us at the front of the airport, we had to walk through the car park. The hotel is close to a large supermarket and a fast food outlet, but it can be tricky crossing the very busy roads nearby. Good welcome on arrival.
Stayed 1 night in Apr 2018

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odd, but decent hotel
Its an odd hotel. The hotel is inside an office building and hard to find the entrance. It seems to be only about 6 rooms. Rooms are good size and clean and in good condition, but fairly basic. The walls are thin and sounds from the lobby and neighboring rooms can be clearly heard. Once everyone was asleep, the noise level was fine. Reception didn't speak English (and I don't speak Italian), but he went above and beyond to speak to someone who translated everything and printed information for me. Stylish bathroom with nice shower. Free WiFi was reasonable speed. Very convenient to the airport, but not much else around. Shuttle to the airport seemed expensive (€8 for a 4 minute drive).
Stayed 1 night in Dec 2017

8/10 Good

Martina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura accogliente, pulita e molto comoda soprattutto per chi deve prendere aerei al check out
Stayed 1 night in May 2024

2/10 Terrible

Rosario

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Natascha

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop on the way to Southern Italy.
Stayed 1 night in Feb 2024

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
Location really perfect if you have a flight 2 minutes from airport
Stayed 1 night in Feb 2024

10/10 Excellent

Elvan

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel senza pretese, ci sono tutti i comfort. La colazione è self service, con cialde e prodotti confezionati, non il massimo. Un pò scomodo il lavandino del bagno, troppo stretto e con il rubinetto molto alto.
Stayed 1 night in Oct 2023

8/10 Good

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities
Für eine Nacht völlig ausreichend.
Stayed 1 night in Sep 2023

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities
Für eine Nacht zur Durchreise gut.
Stayed 1 night in Aug 2023

2/10 Terrible

Joao Pedro

Stayed 1 night in Aug 2023

8/10 Good

Bruno

Superata qualche difficoltà in ricezione, risulta perfetto per chi deve dormire una notte e poi prendere una aereo. Nota: check in automatico non funzionava. Unico link alla struttura è il telefono spesso occupato o whatsapp (non usato da me). Pulito, condizionato. No breakfast.
Stayed 1 night in Jul 2023

8/10 Good

Luc

Stayed 1 night in Jun 2023

10/10 Excellent

René

Stayed 2 nights in Jun 2023

8/10 Good

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto ok personale disponibile eguida eccellente per raggiungere l hotel
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bien
Todo bien, excepto que se puede escuchar bastante el ruido en las habitaciones continuas.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Jonathan

Stayed 1 night in Mar 2023

10/10 Excellent

Daniela Rita

Stayed 1 night in Feb 2023

10/10 Excellent

SERENA

Stayed 1 night in Dec 2022

10/10 Excellent

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Luciano

Stayed 1 night in Nov 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Kristian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Fabio on Oct 25, 2022
Super Thanks

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
disappointed
There is no staff, no breakfast, I think it doesn't meet the criteria of 3 star hotel. COVID restriction was almost over now, I don't understand why staff was still not there. Service is nothing there. To do check-in, you have to send your ID documents by whatsapp(or e-mail) and you need to call to the office 2 times, staff explains how to get your room key, but the attitude is pretty poor. Especially, when we arrived around 10pm, the hotel was completely dark. we were suspicious if it didn't operate. The price was not so cheap. Anyway I never ever come back this hotel. There is 4 star hotel in front of this hotel with almost the same price. I thought we should go there.
Stayed 1 night in Oct 2022
Response from Fabio on Oct 25, 2022
Hellowe're sorry.the staff there is only that she self checked in after hours.For breakfast we do not have rates with breakfast, in fact we only have bed and even your reservation did not have breakfast.The building is very bright and we did not find any burnt out lights.We're sorry

8/10 Good

Dalila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Herve

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Si vous pouvez vous satisfaire d’un hôtel médiocre, cet établissement est pour vous! L’entree se fait au 2eme étage d’un immeuble glauque. Obligé d’appeler un numéro de téléphone et d’envoyer la photo passeport pas whatsapp pour que l’on nous donne un code pour pénétrer ce lieu sordide. Literie hors d’âge, stores qui ne s’ouvrent plus, sols crasseux , absence de savons dans la salle de bain etc…. Que fait cet hôtel à la vente ? En 2 jours je n’ai croisé AUCUNE personnel dans les lieux. Ce ne sont pas des professionnels de l’hôtellerie, mais des marchands de sommeil. Des personnes âgées ne parlant ni anglais ni italien ne pourraient rentrer dans les lieux, impossible. A fuir
Stayed 1 night in Sep 2022
Response from Fabio on Oct 1, 2022
La Sua recensione è molto strana a tal punto che crediamo lei abbia sbagliato hotel per la recensione.Le spiego subito:Non abbiamo le tapparelle ma tendaggi elettrici, nella sua camera abbiamo trovato 3 saponette, ma la cosa ancor più strana che durante il suo soggiorno ha incontrato più volte il personale dando anche una mancia.Dopo il check-out è dovuto anche tornare in camera per aver dimenticato qualcosa e nuovamente ha incontrato il personale e ha pure scherzato e fatto delle battute sulle tasse di soggiorno e continuava a ridere.Per questo non capiamo la recensione e la reputiamo quindi un errore.Ci spiace

8/10 Good

eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo all’aeroporto
Buon hotel per attestazione su aeroporto. Comodo anche ad alcuni parcheggi. Ottimo servizio di check in elettronico. Prezzo vantaggioso
Stayed 1 night in Aug 2022
Response from Fabio on Oct 2, 2022
Grazie per i commenti positivi.Speriamo di averla nuovamente nostro ospite.

10/10 Excellent

Maria Pia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Bruno

Traveled with family
Liked: Staff & service
Disliked: Amenities
Camera molto piccola e scomoda per quattro. Mancava il frighetto e le pulizie non erano state fatte bene
Stayed 2 nights in Jul 2022