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Reviews of Hotel Oceanic

3.5 out of 5
Hotel Oceanic
Av. Borgoño 12925, Vina del Mar

Reviews

8.2

Very Good

Rating 10 - Excellent. 66 out of 141 reviews" "
Rating 8 - Good. 41 out of 141 reviews" "
Rating 6 - Okay. 16 out of 141 reviews" "
Rating 4 - Poor. 10 out of 141 reviews" "
Rating 2 - Terrible. 8 out of 141 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Views wonderful but you do need The hotel and staff were very good however it is unfortunate that the hotel does not have any food facilities i.e. restaurant anf or cafe.
Stayed 2 nights in Mar 2024

8/10 Good

Julio

Traveled with group
Liked: Cleanliness, staff & service, amenities
The landscape is fantastic from the bedroom, but the facilities should be much better.
Stayed 2 nights in Feb 2024

8/10 Good

gerry

Liked: Cleanliness, staff & service
Sitting on a rock overlòking the Pacific is greatest asset of hotel. One must walk or bus to neighbouring cituez if without a car....super vidtas along the way. One has breakfast delivered every day, as there is no dining room. Not a bad way to begin the day by overlooking the ocean.
Stayed 4 nights in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful View, Comfortable Rest
An older hotel that has been very well kept. Very clean, excellent staff, magnificent location, right on the seaside cliffs. A short drive or Uber trip into Valparaiso. No restaurants, but a nice breakfast brought to your room each morning.
Stayed 2 nights in Nov 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
The hotel seemed safe and clean but not super clean. nice ocean view. decor dated, obvious signs of many repairs to ceiling. bed was decent and bedding was comfortable. water pressure and temperature in shower were excellent! hair dryer was a breath away from dead. wifi was not great and no secure password. it was essentially open wifi with no security. this was a big issue for me. tv had spotty functionality, probably related to spotty wifi. Staff were generally friendly with no issues to report. overall rating of adequate with a few highs and lows. 3 out of 5.
Stayed 2 nights in Sep 2023

4/10 Poor

Sydney

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did not tell us that the pool was closed before we reserved our room. The bar was not open either. Hotel is in very inconvenient area.
Stayed 2 nights in Sep 2023

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Muchas Gracias por su comentario. Que tenga un buen dia.

4/10 Poor

Roberto

Stayed 1 night in Jul 2023
Response from Manager on Sep 13, 2023
Muchas Gracias por su comentario. Que tenga un buen dia.

10/10 Excellent

fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
overlooking ocean,the water breaking over the rocks was great awsesome property
Stayed 4 nights in May 2023
Response from Dueño on May 19, 2023
Thank you very much for your opinion. We hope to see you in a next visit. Have a nice day!

8/10 Good

RICHARDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The ocean front Hotel always will be a outstanding. Hotel Oceanic needs urgent infrastructure update, open again the restaurant
Stayed 4 nights in Mar 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT A 4 STAR HOTEL!
This is not a 4 star hotel. The condition of the rooms and overall facility would reflect more of a 2 or 3 star hotel. Our window shade was broken and would not open. It was noisy on a busy street and difficult to sleep. You could easily hear noise from the hallway and adjacent rooms. The rooms are basic and without frill. They want to serve you breakfast in your room, but the rooms are tiny and do not have tables. I later discovered this is because the dining room is small and can not accommodate all of the guests. We asked to eat in the finish room, as did two other groups of guests but the tables were not cleaned when we went down there. The breakfast has instant powdered coffee — NOT something a 4 star hotel should ever do. To check out, we had to wait for housekeeping to “check the room” and make sure you didn’t take anything from the minibar. A 4 star hotel should trust their guests and let you have an automatic and speedy checkout. On the positive side, the pool is nice and the view of the sea is beautiful.
Stayed 1 night in Jan 2023
Response from Manager on Mar 4, 2023
Thank you very much for your observations , it helps us to improve our service, we hope you can give us a second chance to show you the changes we have made. Have a nice day.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and views are incredible.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot right on the ocean
We went with a room with balcony on the ocean and really enjoyed sitting outside. Breakfast is delivered to the room. As English speakers we may have missed something, so be sure to let staff know when you want breakfast for each day. We thought it would come the same time each day as long as we didn’t tell them otherwise, but that was not the case. The nearest restaurants are a bit of a walk which was fine for us. We really enjoyed our stay.
Stayed 4 nights in Oct 2022

10/10 Excellent

Christy

Stayed 1 night in Aug 2022
Response from Andrés on Aug 31, 2022
Muchas Gracias por su opinión. Esperamos que pueda volver a hospedarse con nosotros. Que tenga buen día!

8/10 Good

Noemie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

MICHAEL

Traveled with family
Disliked: Amenities, property conditions & facilities
outdated in need of modernization
Stayed 1 night in Jan 2022

8/10 Good

Marcela

Liked: Staff & service
Disliked: Property conditions & facilities
Vista Espectacular!
La vista perfecta, maravillosa, increíble. La terraza espaciosa. La cama estaba ok. Y desayuno ok también. Mejorar la limpieza del baño. También revisar sistema de desagüe, ya que la ducha estaba tapada. Pagué por la app en dólares y en recepción querían que pagara en pesos y me hicieron devolución para después cobrarme ellos. Reclamé y finalmente me tomaron el pago en dólares. Fue bastante engorroso eso. Resumiendo, mejorar servicio, limpieza e instalaciones, la habitación con una vista espectacular!
Stayed 1 night in Dec 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous family owned hotel
Stayed 1 night in Oct 2020
Response from Manager on Nov 3, 2020
Thank you very much for your opinion. It was a pleasure to attend you! Mr. Paul.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtakingly gorgeous family owned hotel
My wife and I live in Viña only a few miles from this hotel. We had to stay local for our anniversary this year and decided to give this hotel a shot. Wow, what an amazing place! Where do I begin? The views from the hotel are to die for. Located right on top of the rocks at the edge of the continent, you can't get any closer to the ocean without getting in. It reminds me of hotels you might find in Monterrey California or Carmel. The decor of the hotel is rustic but well maintained, with historic works of local artisans decorating the halls and rooms. The place is owned and run by a family who had previously lived in the United States. Although I speak Spanish fluently, it was a pleasant surprise to find that the owners are also fluent English speakers. The hotel stands by itself in a section of the road that is about a half a kilometer from the cute little hamlet of Reñaca. Because of this, I would say it's a good choice for people looking for a romantic getaway who don't want to be bothered with a lot of noise and movement. If someone comes without a car, the walk into town is only about 10 minutes or so (into Reñaca), otherwise a local Uber can get you there on the cheap as well.
Stayed 1 night in Oct 2020
Response from Manager on Nov 3, 2020
Thank you very much for your opinion. It was a pleasure to attend you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top notch in almost everything
everything was top notch, except the breakfast could of been a bit more better still good but not top notch, but the rooms was top notch, the comfort was top notch, the customer service of the employees was very profesional and very helpful, the bar and other places of the hotel made it look very nice as one of the nicest and richest looking hotel I have been to, room was nice because it was oceanview and had a nice view of the city plus the room was very nice and big,
Stayed 1 night in Mar 2020

8/10 Good

O&C, Seattle

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The view from the ocesn side room was outstanding. However, the property was a little dated and has obviously seen better days.
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager and receptionist were very rude. Service was terrible. Property was dated. Their website pictures are clearly not what it truly is. Extremely overpriced.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location in Vina del Mar. Very helpful staff especially Carlos
Stayed 2 nights in Dec 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is on a pretty major road, however the room looked out over the ocean so you couldn't hear the road from the room. The hotel was a little dated, but the caring staff were brilliant and attentive to our needs.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2019
Response from Andres on Nov 18, 2019
Thank you very much for your rating.

8/10 Good

NaiP, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ocean view. Breakfast could have been better.
Stayed 1 night in Sep 2019

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We give this hotel a 10!
We thoroughly enjoyed the spectacular ocean and city views from our room and balcony.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in May 2019
Response from Andrés on Jun 9, 2019
Thanks for your opinion. we hope you can come back sometime

10/10 Excellent

T, woodstock, us

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and the atmosphere. Great views right out your window, like you were on rocks with the waves breaking right below you.
Stayed 1 night in Mar 2019
Response from Andres Owner on Apr 15, 2019
Thank you very much for your opinion. We hope to see you again in our Hotel. Have a nice year!

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018

6/10 Okay

Steve, Starkville, MS

Liked: Amenities
Disliked: Property conditions & facilities
View from the room was awesome. Room was clean but could use an updating
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Michelle, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel! The staff was kind and helpful. Beautiful setting.
Stayed 1 night in Oct 2018

10/10 Excellent

JODY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful location! Loved watching the ocea
Stayed 4 nights in Feb 2018
Response from Andres - Hotel Owner on Mar 6, 2018
Thank you very much Jody for your opinion, we hope you can come back at our hotel. Have a nice year!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views
The hotel was great. The views from our room and the dining room were stunning. We also were a quick and easy drive from the casino, where we went out that evening.
Stayed 1 night in Oct 2017
It was great attending you personally Miss Elizabeth, thank you very much for your feedback. You have a very nice family. I hope you visit us soon again.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Ok option close to the airport in Santiago
Very short stay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, truly the best ever!
Beautiful room, great restaurant. Staff was friendly. We had a great stay!

6/10 Okay

Kevin

Practical Hotel
I stayed at the Oceanic Hotel based on other reviews I researched. All of the reviews were accurate but they were also relative. Relative to what people are accustomed to. As I've travelled quite extensively I know what to expect based on what part of the world I'm in. This hotel was ok. Room was small, but sufficient. Hotel structure was old but functional and clean. If you're looking for a slightly cheaper place to stay and won't be spending a large amount of time at the hotel then this place is fine as the walk to Vina is stunning.

6/10 Okay

Maryjo, US

Disliked: Staff & service
Front desk staff were very unfriendly
Our room had balcony and this made our stay more enjoyable. View is incredible. Staff very unfriendly and you felt like you were burdening them when you a laws for something. Bathroom as very small and outdated.

6/10 Okay

Rosalind

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Best if you have a car
This hotel was nice. The manger Andreas was super friendly and helpful. If you are on foot without a car this location isn't great. Everything is at least a 10min walk or more, the restaurant area of vina Del Mar is about 40min walk, Renaca is closer but still about10-30 min depending on where you're going. And Valparaiso is just too far to walk, it's about 6miles away. The hotel was under some construction so we didn't get to enjoy the outdoor patio. The ocean view from the rooms is very beautiful. The included breakfast is meager (for an American of course) coffee leaves something to be desired as well... overall the hotel was clean and cozy, not having a vehicle really makes this place less ideal. And traveling abroad meant we couldn't use ours cells to book Ubers, the hotel offers a cab service but to come back you call the hotel and we couldn't call without incurring fees.

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funcionários bem atenciosos e a limpeza perfeita
Stayed 4 nights in Jan 2024

2/10 Terrible

Nelson Eladio

Liked: Cleanliness
Disliked: Room comfort
Decepción Total
Falta de información al momento de la reserva de la habitación que te están entregando, pague por ella como en un hotel 5 estrellas y quede en una habitación de residencial, y que me disculpen los de las residenciales por que puede que tengas mejores que ellos.
Stayed 2 nights in Jan 2024

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização maravilhosa, vista do pôr do sol, quarto confortável
Stayed 5 nights in Dec 2023

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Luis

Stayed 2 nights in Jun 2023
Response from Manager on Sep 13, 2023
Muchas Gracias por su comentario. Que tenga un buen dia.

8/10 Good

Jose

Stayed 1 night in Jul 2023
Response from Manager on Sep 13, 2023
Muchas Gracias por su comentario. Que tenga un buen dia.

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hotel , relación precio calidad optima,
Stayed 2 nights in Jul 2023
Response from Manager on Sep 13, 2023
Muchas Gracias por su comentario. Que tenga un buen dia.