Lobby
Check availability

Reviews of Embassy Suites by Hilton Walnut Creek

3.5 out of 5
Embassy Suites by Hilton Walnut Creek
1345 Treat Boulevard, Walnut Creek, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 612 out of 1094 reviews" "
Rating 8 - Good. 246 out of 1094 reviews" "
Rating 6 - Okay. 100 out of 1094 reviews" "
Rating 4 - Poor. 71 out of 1094 reviews" "
Rating 2 - Terrible. 65 out of 1094 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was very friendly and helpful.
Stayed 1 night in May 2024

6/10 Okay

Yan

Stayed 4 nights in May 2024

10/10 Excellent

Seth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, great place!
Stayed 1 night in May 2024
Response from rose on May 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room , separate living room and bedroom, good amenities
Stayed 2 nights in May 2024
Response from rose on May 18, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Belinda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The daily deposit and parking fees are rather high
Stayed 4 nights in Apr 2024
Response from rose on May 18, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Federica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff is friendly and accommodating. I will be back next year. Thank you 😊
Stayed 6 nights in May 2024
Response from rose on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MARIA HAZEL, New York

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Nice and clean room.
Stayed 2 nights in May 2024
Response from rose on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious and freindly concierge The family spent qualittime
Stayed 1 night in May 2024
Response from rose on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Enomwoyi, Vallejo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean, convenient. Nice pool & exercise area, but really missed not having the hot tub!
Stayed 1 night in May 2024
Response from rose on May 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gerardo, Roseville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Nice place to stay. Very comfortable bed and room was clean.
Stayed 1 night in May 2024
Response from rose on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Victor Corsiglia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very enjoyable visit. Driving, the signage is inadequate, to the entrance is challenging. We missed the driveway once. Service was excellent.
Stayed 1 night in Apr 2024
Response from rose on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Yukiko

Liked: Cleanliness, staff & service
Over all it is a good place to stay with the reasonable price.
Stayed 3 nights in Apr 2024
Response from rose on Apr 28, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Opeyemi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from rose on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

JoAnn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. Very clean.
Stayed 2 nights in Mar 2024
Response from rose on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Stayed 1 night in Apr 2024
Response from rose on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024
Response from rose on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024
Response from rose on May 3, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

AMY, Mission Viejo

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Booked a 2 double bed room for four people which I confirmed via phone day before check-in. upon check in we were told they sold out of the 2 double bed rooms. Huh? Next morning water was pouring from our bathroom ceiling. Unit above us had a leaky toilet. Only then were they able to find us a 2 double bed room. Since we were in the area for a basketball tourney we were out of our room most of the day. When we returned we noticed the new room only had 3 towels. requested additional towels at 10pm. At 11pm they were still not delivered. I offered to go to the front desk to pick them up but they were "still trying to find some towels." I also requested a blanket for the pull out couch. They "ran out of blankets, comforters, etc." Huh? we have stayed at this location several times previously. Not sure if it was an off weekend for them or what the deal was. VERY disappointing and NOT worth the price paid per night.
Stayed 2 nights in Apr 2024
Response from rose on Apr 12, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

korcindal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from rose on Apr 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Clean. The staff was helpful
Stayed 1 night in Apr 2024
Response from rose on Apr 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edith

Stayed 2 nights in Mar 2024
Response from rose on Apr 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from rose on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Patricia

Business traveler
Liked: Amenities
Clean, well maintained property with hospitable team. Wish i would make it to happy hour on my next visit :)
Stayed 1 night in Mar 2024
Response from rose on Apr 1, 2024
Thank you for staying with us at Embassy Suites.

2/10 Terrible

MIGUEL

Business traveler
Disliked: Staff & service
The hotel desk staff was rude. Made corrections to room dates and staff kept saying their system did not update and could not provide them with a room. My employees became frustrated and rented a room out of pocket somewhere else. The room reservation that was paid for was never checked in for or used due to the rudeness of staff.
Stayed 1 night in Mar 2024
Response from rose on Mar 27, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

twanisha

Liked: Cleanliness, staff & service, property conditions & facilities
10 out of 10 and very family oriented
Stayed 3 nights in Mar 2024
Response from rose on Mar 27, 2024
Thanks for staying with us.

8/10 Good

Kristine

Stayed 1 night in Mar 2024
Response from rose on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jena

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from rose on Mar 27, 2024
Thanks for staying with us.

10/10 Excellent

Leticia

Traveled with family
Staff is excellent.
Stayed 2 nights in Mar 2024
Response from rose on Mar 16, 2024
Thank you for staying with us at Embassy Suites Walnut Creek.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rose on Mar 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the room was better with the air conditioning. Too hot in the room
Stayed 2 nights in Mar 2024
Response from rose on Mar 11, 2024
I'm sorry to hear that the room is too hot for you. I understand how uncomfortable that can be. I would let my maintenance team know.

10/10 Excellent

Reyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only 1 quick night. Property is very clean and nice. Rooms are spacious and comfortable. Front desk and valet are friendly and very welcoming! Would definitely stay again.
Stayed 1 night in Mar 2024
Response from rose on Mar 10, 2024
Thank you for your feedback! We are delighted to hear that you enjoyed your short stay with us. Our team takes great pride in maintaining a clean and comfortable property for our guests. We're also pleased to hear that our staff, from the front desk to the valet, provided you with friendly and welcoming service. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from rose on Mar 10, 2024
Thank you for letting us know! We are glad to hear that you had an awesome stay. We strive to provide our guests with the best experience possible and we are happy to know that we met your expectations. We hope to see you again in the future!

2/10 Terrible

David

Stayed 1 night in Mar 2024
Response from rose on Mar 27, 2024
Thanks for staying with us.

8/10 Good

neselyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, great breakfast! We did have a problem with the air conditioner for some reason it wasn’t working properly. One of the nights we did not have hot water to shower with. Other than that pretty nice stay. Customer service was good all sound.
Stayed 2 nights in Mar 2024
Response from rose on Mar 5, 2024
Thank you for your feedback about your recent stay at our hotel. We are glad to hear that you enjoyed our breakfast and overall had a nice stay. However, we apologize for the inconvenience you experienced with the air conditioner and hot water. We will make sure to address these issues with our maintenance team to ensure they are resolved for future guests. We are also happy to hear that our customer service was satisfactory. We appreciate your input and hope to have the opportunity to provide you with a flawless stay in the future.

2/10 Terrible

Trenyce

Stayed 1 night in Mar 2024
Response from rose on Mar 27, 2024
Thanks for staying with us.

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything. Very nice hotel. Good food and bar. All staff very kind and attentive and eager to help.
Stayed 2 nights in Mar 2024
Response from rose on Mar 4, 2024
Thank you for staying with us at Embassy Suites Walnut Creek.

8/10 Good

Jaime

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and helpful! I won’t choose the 8th floor again just because it was a bit noisy for the air conditioning on top of the roof and the pool was smaller than I thought (pictures on the web seems is bigger) Everything else was treat! Beds are really comfortable and clean.
Stayed 1 night in Feb 2024
Response from rose on Feb 26, 2024
We are so glad you enjoyed your stay with us at Embassy Suites Walnut Creek. We hope to see you again soon.

4/10 Poor

Varghese, Naperville

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t recommend this hotel to anyone.
Stayed 2 nights in Feb 2024
Response from rose on Feb 24, 2024
Thank you for staying with us at Embassy Suites Walnut Creek.

6/10 Okay

John

Traveled with partner
Liked: Staff & service, amenities
Room was good, Bed was good, free breakfast was excellent especially the chef made our omelette. Bathroom was horrible with sewage smell from the drainage. I think dirty was not draining properly and they need to fix it for future customers.
Stayed 2 nights in Feb 2024
Response from rose on Feb 24, 2024
Thank you for staying with us at Embassy Suites Walnut Creek.

10/10 Excellent

Rick

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from rose on Feb 20, 2024
Thank you so much for staying with us at Embassy Suites Walnut Creek.

10/10 Excellent

Aunica

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Felt safe and inclusive. Will recommend to others.
Stayed 1 night in Feb 2024
Response from rose on Feb 20, 2024
Thank you for your positive feedback! We are delighted to hear that you found our staff to be friendly and that you felt safe and included while visiting. We strive to create a welcoming and inclusive environment for all of our guests. Thank you for recommending us to others, we truly appreciate it. We hope to see you again soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Feb 2024
Response from rose on Feb 14, 2024
Thank you for staying with us at Embassy Suites Walnut Creek.

8/10 Good

patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very helpful, Can you please tell me the brand of pillows used by the hotel Loved the purification wish they were in every room
Stayed 1 night in Feb 2024
Response from rose on Feb 13, 2024
Thank you for your kind words about our front desk staff! We're glad to hear they were able to assist you during your stay. As for the brand of pillows used in our hotel, we use Dream Memories by ENVIROSLEEP. Thank you for your feedback and we hope to welcome you back soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 1 night in Feb 2024
Response from rose on Feb 13, 2024
Thank you for staying with us.

10/10 Excellent

Eva

Stayed 1 night in Feb 2024
Response from rose on Feb 13, 2024
Thank you for stay with us at Embassy Suites Walnut Creek.

2/10 Terrible

Lourdes

Disliked: Cleanliness, staff & service, property conditions & facilities
Dissatisfied
Stayed 1 night in Feb 2024
Response from rose on Feb 12, 2024
I'm sorry to hear that you're dissatisfied. Can you please provide more details about what is causing your dissatisfaction? I want to make sure we address any issues and improve your experience. Thank you for bringing this to our attention.

10/10 Excellent

Jacory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from rose on Feb 12, 2024
Thank you for staying with us.

8/10 Good

Chante

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and spacious. However, our room phone didn't work. Breakfast was not what we expected at all. I've definitely had better. I was quite disappointed about that. All in all it was okay.
Stayed 1 night in Feb 2024
Response from rose on Feb 9, 2024
Thank you for your feedback. We are glad to hear that you found the room to be nice and spacious. We apologize for any inconvenience caused by the non-functioning room phone. We will address this issue promptly. We are also sorry to hear that the breakfast did not meet your expectations. We strive to provide a satisfying dining experience for all of our guests and we will take your comments into consideration to improve in the future. We appreciate your honesty and hope to have the opportunity to make your next stay with us even better. Thank you for choosing to stay with us.

2/10 Terrible

Chanae

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
My family and I didn’t really get to rest it was so loud & at 7am and every hour until check out someone was knocking at the hotel room door. The heat in the room didn’t work I had to go down stairs to get covers and more towels.
Stayed 1 night in Feb 2024
Response from rose on Feb 5, 2024
I'm sorry to hear that your stay at the hotel was not as restful as you had hoped. We apologize for the noise and constant interruptions from housekeeping. We will make sure to address this issue with our staff to ensure a more peaceful experience for our guests.Regarding the heat in your room, we apologize for the inconvenience and the need for you to go downstairs for extra covers and towels. We will have our maintenance team take a look at the heating system to make sure it is working properly for future guests.Thank you for bringing these issues to our attention. We value your feedback and will make sure to improve our services for a better stay in the future.

10/10 Excellent

Tyler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from rose on Feb 4, 2024
Thank you for staying with us at Embassy Suites Walnut Creek.