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Reviews of ibis Wellington

3.5 out of 5
ibis Wellington
153 Featherston St, Wellington

Reviews

8.4

Very Good

Rating 10 - Excellent. 405 out of 1005 reviews" "
Rating 8 - Good. 432 out of 1005 reviews" "
Rating 6 - Okay. 118 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rewa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what we wanted and the late check out (2pm) was ideal
Stayed 1 night in May 2024

2/10 Terrible

Dibya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

C G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location that has many dining and shopping options
Stayed 3 nights in Apr 2024

10/10 Excellent

Ethan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a really nice stay here, room was nice and modern with all your standard facilities you would expect. Breakfast was delicious, with lots of options for the warm breakfast and continental breakfast. The only negative I found in the whole stay was the toilets downstairs by the food area. These were in awful condition, with what seemed like sick or some other fowl substance on the walls. Not pleasant. But still give the experience 5 stars overall
Stayed 3 nights in Apr 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room was sufficient amenities. The bed was very comfortable to the point I didnt want to get up. Okayish price for 3 nights. I would definetley stay here again
Stayed 3 nights in Apr 2024

6/10 Okay

trudi

Traveled with family
Liked: Cleanliness, staff & service
Great location a little dated but lovely staff.
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Business traveler
Disliked: Property conditions & facilities
Room was clean and tidy. Bathroom facilities were extremely poor. An overdue upgrade is well needed!
Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited all my needs
Stayed 2 nights in Apr 2024

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, amenities
Aircon for room 104 was not working effectively.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Duanne

Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Convenient location, easy to walk around, many tourist attractions, close to harbour
Stayed 2 nights in Apr 2024

2/10 Terrible

Kim

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Tiny beds and tiny room nog recommended
Stayed 1 night in Apr 2024

6/10 Okay

Sharon

Traveled with partner
Overall and average for the price. Was put right next door to the elevator which didn't help as we kept hearing loud people talking and laughing entering and exiting the lift throughout the night. The coffee canister for the water was dirty as residue and water grim was still present from the last use. The shower door seal needs replacement as the water was going out the door because the door can't shut close while showering. Check in and check out staff were both lovely.
Stayed 1 night in Mar 2024

10/10 Excellent

Doug

Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Property is clean and comfortable, nothing fancy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jill and Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Mar 2024

10/10 Excellent

crazy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Ruel

Stayed 4 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located in downtown Wellington, minutes away from the train station and close to every amenity.
Stayed 3 nights in Feb 2024

4/10 Poor

Miron

Stayed 1 night in Feb 2024

8/10 Good

Hayden

Stayed 2 nights in Feb 2024

2/10 Terrible

Clovis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have hot water and because we had an internal facing room the view was bleak, at best. Given the price we paid it was very poor value for money.
Stayed 1 night in Feb 2024

8/10 Good

Kathleen

Traveled with family
Nice and close for the ferry terminal We had booked a car park space but it wasn’t recorded. Lady Luck was on our side though and we took a cancelled slot
Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Callum

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are frendly and help full
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

Stayed 1 night in Feb 2024

8/10 Good

Darshana

Stayed 4 nights in Feb 2024

8/10 Good

Simianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Air con was under maintenance (not working) in our room upon arrival so staff moved and upgraded us when it was clear it wasn’t going to be repaired for the night. Rooms were clean and hotel was in a good area. Very walkable to the wharf and major sights. Staff were attentive.
Stayed 1 night in Jan 2024
Response from . on Feb 1, 2024
Thank you for taking the time to share your invaluable feedback about your recent stay at ibis Wellington.At ibis, we strive to provide a superior service experience for every customer. I'm pleased to hear that you found the hotel's location convenient, the room clean, and the staff attentive. It is always a pleasure to receive positive feedback. I apologize for the issue with the air conditioning but am glad to know that our team extended their assistance and addressed the problem.Thank you again for sharing your experience. I want to assure you that your feedback is valuable, and we are committed to ongoing improvements. We hope your next visit will be as pleasant as the previous one.Sincerely,Leigh Frame General Manager

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sue

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Steven, Birkdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at all levels. A very pleasing buffet breakfast and evening meal options there were also great. A typical Ibis no frills room but then good value for Wellington. Would stay here if again visiting.
Stayed 2 nights in Jan 2024

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Apparently you have to call to receive a parking spot. They don't honor requests through hotel sites. They directed me to a public garage for $. Room was clean but very simple. Good location if you are catching the ferry. No microwave or kitchen, just a small mini fridge. Room was a bit small. But it worked out for what I needed for one night.
Stayed 1 night in Jan 2024

8/10 Good

Wayne

Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Liked: Cleanliness
Given wrong room key and room number to start with
Stayed 1 night in Jan 2024

6/10 Okay

Nathaniel

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Shane

Nothing to add.
Stayed 1 night in Jan 2024

6/10 Okay

Stella

Stayed 4 nights in Jan 2024

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Heather

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Deano

Friendly staff,clean and super close to good food and coffee
Stayed 2 nights in Jan 2024

6/10 Okay

Christine

Liked: Amenities
This is a great place to stay overnight. The door to my room let in light from the corridor, the curtains didn’t black to room out but otherwise for an overnight stay it works. Centrally situated and within walking distance to anywhere in the CBD you can’t go wrong. Reasonable room rate, but breakfast is a step too far at $50.00. For that I would want a full waiting service.
Stayed 1 night in Jan 2024
Response from Leigh Frame General Manager Ibis Wellington on Jan 16, 2024
Dear Mrs BrooksThank you for taking the time to share your feedback on your recent stay at Ibis WellingtonI'm pleased to hear that you found our location convenient and that your overall overnight experience was positive. I apologize for any inconvenience caused by the light from the corridor and the curtains not fully blacking out the room. Regarding your thoughts on our breakfast pricing, I understand your concern, and I appreciate your candid feedback. We constantly review our offerings to ensure they align with our guests' expectations. I will certainly discuss your feedback with our team to see how we can enhance the value proposition.Thank you once again for choosing Ibis Wellington.Best regards,Leigh FrameGeneral ManagerIbis Wellington

6/10 Okay

Petar

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location. Very smalll room.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location walking distance to town & Queens wharf.
Stayed 2 nights in Jan 2024
Response from Leigh Frame General Manager Ibis Wellington on Jan 12, 2024
Dear Mrs Boocock,Thank you for taking the time to share your feedback about your recent stay at Ibis Wellington in January. I'm delighted to hear that you found our location to be great, especially with the convenience of being within walking distance to town and Queens Wharf.We appreciate your choosing Ibis Wellington, and we hope to have the pleasure of welcoming you back in the future. Warm regards,Leigh FrameGeneral ManagerIbis Wellington

6/10 Okay

Constance

Average property. Probably wouldn't stay there again. Carpet was ripped and frayed in our room - needs a good update. No safe in the room. They have wooden card keys which I'm sure are for looks and maybe environmentally friendly. When we got to our room, we weren't able to get our lights to work by putting the card key in the slot. Upon returning to the front desk, the gal said 'oh yea, sometimes those wood card keys don't work in the slot' and she gave me a regular plastic card key. Why not do that right away so a tired traveler doesn't haven't to go down 7 floors to get an answer to a problem.
Stayed 2 nights in Jan 2024