Ratings based on 1,597 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Christchurch, New Zealand

Broken heating.

Posted May 27, 2015
Pros: The restaurant staff were very pleasant and obliging and were happy to warm up baby food and bottles.
Cons: The heating!
Location: The hotel is central to all major tourist venues and within walking distance of most.
We were travelling with a 12 month old baby and on the first evening (Friday) after returning to the hotel we tried to turn on the heating but the thermostat switch was broken. We called reception and the duty person came up and told us that it couldn't be fixed until Monday when the maintenance staff were back on duty and he couldn't move us until the next day (Saturday) but he gave us extra blankets - it was freezing in the room and extra blankets aren't much good in the middle of the night when a baby wriggles around in her sleep. The staff member was completely unworried that it was too cold for a baby. On Saturday the hotel staff failed to move us and once again we spent a very, very cold night in the room. I complained again to the man on reception when we checked out and he said "thank you for letting us know about the heating problem".
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean & convenient location

Posted May 26, 2015
Great location! Really easy to get to & from main areas. Hotel was nice & clean. Hotel staff were really helpful & friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland

Great central location

Posted May 25, 2015
Cons: The sink in our room did not drain properly (kinda gross) - room 311.
Overall - everything you would hope from a hotel. Good location, clean and comfy beds.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Overnight for Work

Posted May 19, 2015
Pros: location
Cons: on site gym
Location: handy to everything in CBD
A short stay in Wellington for work, Hotel was central to everything in the CBD, clean tidy and met all my needs for the night.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland

The location is good, but the service, rooms etc a

Posted May 13, 2015
Pros: Location
Cons: It doesn't feel very welcoming
Location: Handy to all things in central wellington
This time I only stayed 1 night but previously when we spent 2 nights the room wasn't serviced appropriately with the bed clothes just being pulled up and left crumpled along with the pillows.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice hotel

Posted May 13, 2015
Pros: The location is very good
The location is very good, in downtown. The room is clean.
3 out of 5
Recommended
for Everyone
by A verified traveler

ok but nice enough

Posted May 5, 2015
Pros: the bed was comfy
Cons: room service so that you dont have to go down stair when you have gotten in your pj's. or perhaps i should have wandered down in my pj's
Location: great
i was disappointed because there was no room service - you had to go down stair and pick it up :-(. also i had prepaid for 2 breakfasts, i arrived with out my +1 and they would not let me trade the other breakfast for a dinner or drinks. so i paid for an extra breakfast for nothing. very disappointed with that.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Christchurch, NZ

Nice Hotel close to the city centre.

Posted Apr 24, 2015
Pros: Closeness to shops and waterfront restaurants.
Clean and tidy rooms, we had a room next to lift, and didn't hear any noise from it all night. Would recommend this hotel for anyway that wants a room close to the waterfront and easy 2min walk to the shops.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel situated near centre of city in well lit are

Posted Apr 21, 2015
Pros: Position
Check in reasonably efficient. Room ready on time.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Taranaki NZ

Mother daughter weekend

Posted Apr 21, 2015
Perfect place to stay right in the city. Walking distance to shopping and restaurants. Hotel staff were very helpful with advice. Bed was super comfy! Will stay there again