West Springhill Vacations from $898

Had a great time and the accommodations were excellent. We hope to stay here again.

No elevator to our 2nd floor room, creaky beds, breakfast wasn't great. Ok overall but not great

The staff were great. The downtown area had some great dining options. I appreciate the electric car charger.

Beautiful property centrally located. Couldnt ask for better. The staff, reception and cleaning staff were amazing. Kind, courteous, and professional. A pleasure to have met them. If back in saint john, will not think twice as where to stay.

We were in the area very last minute and everything was booked / sold out. I got “lucky” or so I thought bc I found a room on Expedia for this hotel. We arrived at the front desk and were greeted by Ishan. Ishan informed us that Expedia had over booked them and they were completely sold out no rooms to be had. At this point I’m tired and stressed but I needn’t have worried because Ishan was on duty. I don’t know what or how he did it but he made a room miraculously appear out of thin air and got us situated in a room within 20 minutes. He was literally a magician! Once up in the room he called to check on us. But most hotel employees would have said we’re sold out to bad so sad good luck finding another place. But Ishan did some rearranging and fixed the situation and I will be forever grateful! The level of service he provided far exceeded most employees (at other brands hotels) that we encounter on our travels. Ishan Is destined for upper management and certainly deserves a pay increase the level of care and service he provided makes IHG stand out and I’ll be excited to book with your company again! Thank you IHG and thank you Ishan for not leaving us out in the cold and for taking great care of us. I’m in awe of your exceptional service!