Ratings based on 78 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler from Vancouver, Canada

good choice in small city like Whitehorse

Posted Jul 18, 2014
Pros: location, facilities, staff
Cons: shuttle bus of the city ( I waited for extra 15 minutes as scheduled)
Location: good. close to main street, the only street for shopping, close to waterfront, close to all the good restaurants
Maybe the best one in this city. Feel like at home. Nice staff, good facilities, impressive shows.
3 out of 5
for Everyone
by A verified traveler

Convenient as it is in downtown

Posted Jul 11, 2014
Pros: The workers
Cons: Update rooms. Furniture needs paiting and fixing
The staff was very helpful and respectful. They enhaced the experience of being in white horse as they provided among other things, valid information about places to visit and directions to get there.
1 out of 5
by A verified traveler

Posted Jun 22, 2014
Bad conditions, old, noise lift, charge $7 for Internet, and no working! , explains:many people use today, worse experience ever!!!!
1 out of 5
by Rodrigo from D

Wifi & breakfast charge and terrible service

Posted Jun 2, 2014
We are travel from Oregon to Anchorage,Ak and we stop in this hotel. Expedia show wifi & breakfast is include but soon we get there they charge for every single staff the room is very stinky and uncomfortable bed. Don't stay there you will lose your money!!
4 out of 5
for Everyone
by A verified traveler

Posted May 22, 2014
we asked for 2 Queens for 3 people they gave us 1 king, would not give us what we paid for.
2 out of 5
by Richard from Inuvik

Clean rooms and close to Main Street

Posted Apr 29, 2014
Pros: The location is fine but too close to the local watering hole
Cons: Their internet/WiFi connection should be free....
Location: 1.5 blocks from Main Street
Staff is friendly and helpful but the rooms are a bit small....
3 out of 5
for Everyone
by DMJalways from YT

Nice Hotel

Posted Apr 11, 2014
Pros: I like the staff, was very polite, room was clean, and a good location.
Cons: bigger rooms, recycling bins, fridge and micro wave, let your customers chose what they want to watch.
Location: I like the location and shopping is one of my favorite things to do
Nice hotel, but the room was small, I do recycling and there is no recycling bins, no fridge or micro wave, I like to watch what I want and not by what is there.
5 out of 5
for Everyone
by Gerald from Kamloops

The heart of Whitehorse, we will only stay here!

Posted Mar 16, 2014
Pros: Staff Helpfulness Convenience Location
Cons: Restaurant was utilitarian unlike the ground floor wood paneled rather cosy interior of the Edgewater. But we understand a larger seating area needed
Location: Everything is in easy walking distance! Canada Games Centre ( if driving ) is a huge draw.
We came to Whitehorse for our daughter's funeral and booked our family in as well. We knew exactly what to expect! Everyone we encountered expressed their sympathy and condolences as Kelly was extremely well known as a long time swim instructor/lifeguard. The convenience of being downtown with a shuttle service running at all hours made everything work smoothly. The desk staff always courteous and helpful even to the point of upgrading our room as we had so many documents and guests to deal with. To us this hotel represents what Whitehorse is all about! We'll be back.... Gerald & Wendy Patrick
4 out of 5
for Everyone
by Uncle Lew from Lethbridge, AB

Nice and centrally located in downtown Whitehorse.

Posted Feb 28, 2014
Pros: The location in downtown.
Cons: Dated building could refurbish the interior lobby.
Location: Good shopping and restaurants. Near Shipyard park - Sourdough Rendezvous events and other local events held nearby. Frantic follies host.
Pleasant helpful staff, good restaurant and bar. A dated building but seems to be maintained well. Rooms are quite adequate and clean. Shuttle service is good.
3 out of 5
for Everyone
by Valerie from Prince George

Nice hotel, excellent downtown location

Posted Feb 12, 2014
Nice older remodeled hotel, centrally located downtown. Very helpful, friendly staff, and don't forget the free airport shuttle, very handy. booked a smoking room, and free wi-fi, hotel very accommodating with Wi-fi, but note hotel is non-smoking except for designated areas. We were given a room on the first floor, close to exits, but end of hall where chambermaids must have kept their carts, as it was very noisy, and all footsteps in the hallway and above you could be heard. Not impressed with maid service. Up there for business and made use of the iron and ironing board, both of which were not put away. There was also used dirty glasses left, but clean ones set beside ice bucket, along with empty cans and dishes left from restaurant. Front desk was very helpful, especially with using the computers and printers (free) in the lobby. I would recommend this hotel for the price, and the free shuttle is a bonus.