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Reviews of Norseman Hotel

3 out of 5
Norseman Hotel
Riverside, Wick, Scotland

Reviews

8.2

Very Good

Rating 10 - Excellent. 86 out of 233 reviews" "
Rating 8 - Good. 96 out of 233 reviews" "
Rating 6 - Okay. 29 out of 233 reviews" "
Rating 4 - Poor. 14 out of 233 reviews" "
Rating 2 - Terrible. 8 out of 233 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and wuiet
Stayed 1 night in May 2024

6/10 Okay

Nicola

Liked: Staff & service
Disliked: Property conditions & facilities
It’s ok for a short stay without high expectations.
Stayed 1 night in Mar 2024
Response from jc on Mar 30, 2024
thank you for your stay and so sorry we have not lived up to our normal review comments.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from jc on Mar 19, 2024
Thank you for your stay and review we do appreciate this many thanks again

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jc on Feb 18, 2024
thank you for staying with us and for leaving a review score we do appreciate this

10/10 Excellent

Brennain

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Good location, nice room, friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from jc on Feb 5, 2024
Thank you for your stay and pleased to read of you great experience with our team , location and bedrooms.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Response from jc on Feb 18, 2024
Hi Thankyou for staying with us and so pleased you found us to be a great place to visit

10/10 Excellent

Edward

Stayed 2 nights in Nov 2023
Response from jc on Jan 8, 2024
Thank you for your stay and so pleased we have got Tens the team appreciate this and we hope to welcome you again in the future

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jc on Nov 18, 2023
Thank you for your review score we do appreciate your stay and time to do this.

8/10 Good

Gilles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are old style with carpets however all clean. What stands out in this place is the restaurant… excellent, tasty, friendly restaurant staff.
Stayed 1 night in Oct 2023
Response from jc on Oct 12, 2023
Hi Thank you for your recent stay and so pleased you enjoyed our Restaurant and our tasty food and friendly team. We appreciate your review have a good day

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wick
Great spot close to everything.
Stayed 1 night in Oct 2023
Response from jc on Oct 6, 2023
Hi Good morning and thank you for your stay and so pleased you enjoyed it to give us Ten out of Ten

10/10 Excellent

L J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay was great. The room was clean, the beds comfy. Only issue was another guest banging on our wall as we watched the TV at 1030pm.
Stayed 1 night in Sep 2023
Response from jc on Sep 27, 2023
Hi thank you for your stay and so pleased it was comfy and clean our housekeeping team will be so happy to read of this. we do appreciate your score of Ten out of Ten thank you again

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NC 500 stopover
Nice hotel in Wick. Booked as part of a longer trip. Booked into the restaurant for Sunday Carvery and food was fabulous especially the all you can eat carvery amd dessert trolley
Stayed 1 night in Sep 2023
Response from jc on Sep 18, 2023
Hi Thank you for your stay during your travels and so pleased you enjoyed our Sunday Carvery and visit to Wick

6/10 Okay

Yvonne M

Traveled with partner
Disliked: Amenities, property conditions & facilities
Window lock is broken and neither locks and does not stay open and a door security chain as a cheap quick fix is quite frankly unacceptable
Stayed 1 night in Sep 2023
Response from jc on Sep 17, 2023
Hi good morning and thank you for pointing these things out we will get them looked at we appreciate your stay and wish you well

10/10 Excellent

Coleen

Traveled with partner
Liked: Amenities
We loved our room with the garden view.
Stayed 1 night in Sep 2023
Response from jc on Sep 17, 2023
Hi Thank you for your stay and so pleased you enjoyed your room with a garden view

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2023
Response from jc on Aug 30, 2023
Hi Good morning and thank you for your stay and review we do appreciate the Ten out of Ten

10/10 Excellent

Ian, South Queensferry

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for ferry at Gills Bay. Homely hotel good food.
Stayed 1 night in Aug 2023
Response from jc on Aug 28, 2023
Hi Good morning and thank you for staying with us so pleased you enjoyed our food and location we appreciate your comments thank you again

8/10 Good

William

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from jc on Jul 10, 2023
Hi Good afternoon and thankyou for your stay and review score we appreciate your time taken and wish you a good day

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
All fine.
Stayed 1 night in Jun 2023
Response from jc on Jul 1, 2023
Good morning and thank you for staying with us pleased all was fine. we do appreciate this

10/10 Excellent

Robin

Stayed 1 night in Jun 2023
Response from jc on Jun 28, 2023
Good morning and thank you for your stay so pleased you enjoyed our hotel and have scored us Ten out of Ten. Our team will be so happy with this

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from jc on Jun 26, 2023
Good morning and thank you for our Ten out of Ten so pleased you had a great stay.

8/10 Good

Reg

Stayed 1 night in May 2023
Response from jc on Jun 26, 2023
Hi Good morning sorry for the delayed reply and thankyou for staying with us earlier this month.

10/10 Excellent

Gary, Burton on Trent

Business traveler
Liked: Property conditions & facilities
Nice hotel, good sized rooms, very clean, very friendly and helpful staff, would stay again
Stayed 4 nights in May 2023
Response from jc on May 27, 2023
Good morning thank you for your stay and so pleased you would return we appreciate your comments thank you again

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop
This hotel is very comfortable and is in the rown centre. Breakfast is great here.
Stayed 1 night in May 2023
Response from jc on May 12, 2023
Good morning and thank you for your review and stay with us so pleased you enjoyed our comfortable rooms , location and great inclusive breakfast

8/10 Good

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from jc on Apr 17, 2023
Hi Good morning and thank you for posting a review score so pleased you had a good stay

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Its was a great stay did our own thing breakfast was amazing
Stayed 1 night in Mar 2023
Response from jc on Mar 28, 2023
Thank you for your stay and so pleased you enjoyed it and our amazing breakfast

10/10 Excellent

Yvonne

Stayed 1 night in Mar 2023
Response from jc on Mar 8, 2023
good morning and thank you for your stay and great score our team will be so happy thank you again

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable stay
Delighted with the service provided by the staff, the cleanliness of the room and quality of the food.
Stayed 1 night in Feb 2023
Response from Ava on Feb 9, 2023
Good Afternoon Susan,Thank you for the feedback, we are very glad you enjoyed your stay!Kind Regards,Ava

10/10 Excellent

Eric

Stayed 1 night in Dec 2022
Response from jc on Dec 12, 2022
Good morning and thank you for your stay and our Ten out of Ten we appreciate this very much hope your are well and wrapped up warm.

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from jc on Oct 18, 2022
Good morning thank you for staying with us and for our Ten out of Ten the team will be so pleased

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from jc on Oct 14, 2022
Hi good afternoon and thank you so much for your review score of Ten out of Ten our team will be so pleased and we do hope you have a good weekend and appreciate your time taken to post this

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Alan

Stayed 1 night in Oct 2022
Response from jc on Oct 7, 2022
Hi Thank you for your stay and review score we do appreciate the Ten

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a night or two!
Great service, great breakfast, great character.
Stayed 1 night in Sep 2022
Response from jc on Sep 26, 2022
Hi good morning and thank you for your stay so pleased you had great service and breakfast have a good week Many Thanks again Kind Regards Norseman Team. JC

10/10 Excellent

P

Stayed 1 night in Sep 2022
Response from jc on Sep 20, 2022
Hi Thank you for your stay and also the review score of Ten out of Ten our team will be so pleased

8/10 Good

Steph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location, free parking.
Stayed 1 night in Aug 2022
Response from jc on Sep 5, 2022
Hi Thankyou for your stay and so pleased you liked it we appreciate your feedback

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Clean and comfortable. Price reasonable . Staff very nice . Dined on premises . Large portions
Stayed 1 night in Aug 2022
Response from jc on Sep 3, 2022
Thankyou for staying with us and so pleased you found us to be value for Money with good portions , clean and comfortable with our friendly bunch of staff we appreciate your kind comments

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Wick
Well managed hotel, centrally located. Plenty free parking opposite the hotel. Very good breakfast. Happy to stay again
Stayed 1 night in Jul 2022
Response from jc on Jul 4, 2022
Hi Good Morning and thankyou for staying with us and so happy you would return much appreciated

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent service from very friendly staff, comfortable bedroom, bathroom could do with some updating. Very good breakfast.
Stayed 1 night in Jun 2022
Response from jc on Jun 27, 2022
Hi Good morning and thankyou for your stay and lovely review our team will be so pleased that you found breakfast to be very good and our Excellent Service we will share you comments with the team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Jun 2022
Response from jc on Jun 27, 2022
Hi Thankyou for your stay and so pleased you found us to be very clean our housekeeping team will be so happy to read this thankyou again

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Alan

Stayed 1 night in Jun 2022
Response from jc on Jun 10, 2022
Hi Thankyou for staying with us and for taking the time to post us a review score we appreciate this very much have a good day

10/10 Excellent

Raghad

Stayed 1 night in May 2022
Response from jc on May 6, 2022
Hi Thankyou for your stay with us and so pleased you have given us a review score of 10 out of 10 our team will be over the moon many thanks again

10/10 Excellent

Jill

Stayed 1 night in Apr 2022
Response from jc on Apr 27, 2022
Hi Thankyou for your review and for staying with us so pleased you liked it and have given us 10 out of 10 will pass this to the team

8/10 Good

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Apr 2022
Response from jc on May 6, 2022
Hi Thankyou for staying with us and for taking the time to post a review score we do appreciate it

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Nice room with comfortable bed with lovely view over garden. Food was excellent and very reasonably priced.
Stayed 2 nights in Apr 2022
Response from jc on Apr 29, 2022
Hi Thankyou for your stay and so pleased you had a nice comfortable visit. Our team will be pleased you had excellent food and at a good price we appreciate your review

8/10 Good

Edward

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Recently refurbished this hotel is very up together. Staff are exceptionally pleasant and helpful. Breakfast is amazing and dinner menu is perfectly acceptable.
Stayed 3 nights in Apr 2022
Response from jc on Apr 14, 2022
Hi Thankyou for your stay and so happy you liked our team and amazing Breakfast have a good Easter Kind Regards

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all fantastic, and the breakfast is amazing.
Stayed 5 nights in Mar 2022
Response from jc on Apr 2, 2022
Hi Thankyou for your stay and so pleased you like our team and amazing breakfast

8/10 Good

Hugh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from jc on Mar 27, 2022
Hi Thankyou for your stay and for taking the time to post a score much appreciated

8/10 Good

Andrew

Stayed 4 nights in Feb 2022
Response from jc on Feb 26, 2022
Thankyou for your stay with us and we do appreciate your score and time taken

10/10 Excellent

Robb

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay no complaints at all
Stayed 1 night in Feb 2022
Response from jc on Feb 4, 2022
Hi Thankyou for your review and for staying with us. So pleased you have had a great time and gave our team a Ten.