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Reviews of Under Canvas Grand Canyon

3 out of 5
Under Canvas Grand Canyon
979 Airpark Lane, Valle, Williams, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 420 out of 549 reviews" "
Rating 8 - Good. 77 out of 549 reviews" "
Rating 6 - Okay. 29 out of 549 reviews" "
Rating 4 - Poor. 12 out of 549 reviews" "
Rating 2 - Terrible. 11 out of 549 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peiran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Response from Jaclyn on Apr 28, 2024
Thank you Peiran! I appreciate you taking the time to leave us a review. We hope to see you again!

4/10 Poor

Pooja

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was a beeping noise on and off late into the night, and none of us could sleep. When we reached out to the reception desk, they told us it was a fire alarm malfunction and maintenance was looking into it.. we had driven all day and were super exhausted. If they knew of the issue, why not give us another room. Will not return.
Stayed 1 night in Apr 2024
Response from Jaclyn on Apr 26, 2024
I apologize you were not able to enjoy your experience. Your comments will be shared so we can address them for future guests.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique experience and very enjoyable
Stayed 1 night in Apr 2024
Response from Jaclyn on Apr 26, 2024
Thank you Debra for taking the time to leave the thoughtful review. We hope you try another one of our locations.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im not into roughing it, but thoroughly enjoyed getting out into nature and trading my phone for a book. The nights were cold, but the wood stove kept our tent cozy and warm, and the smores by the fires were a great way to meet and chat with people. Hot shower in the tent also great! Staff wonderful, access to canyon wonderful, food surprisingly good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Ginger

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Sharon

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under Canvas..Wow!
Great experience at Under Canvas Grand Canyon! Tents were clean and spacious. Food was excellent! Daily activities for everyone in the family. Staff was courteous and attentive!
Stayed 3 nights in Oct 2023

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jaclyn on Oct 15, 2023
Thank you for the perfect 5/5! We look forward to hosting you again soon.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, helpful, friendly, great experience all the way around
Stayed 1 night in Oct 2023
Response from Jaclyn on Oct 15, 2023
Thank you Jill for this kind review, I am so pleased you enjoyed your stay with us!

4/10 Poor

Deborah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not glamping rugged camping. Didn’t check the conditions of the tents, zippers were broken, lantern didn’t work. Child’s tent had no heat, fire should have been lit and quickly died down. Drinking water should have been in the tents. Shower had a pull cord. The area around the tents looked more like a camp site rather than a nature resort. Not good value for the money.
Stayed 1 night in Sep 2023
Response from Jaclyn on Oct 15, 2023
I apologize your stay did not meet your expectations. We will use your comments to improve our service for future guests.

10/10 Excellent

reahnna

Stayed 1 night in Sep 2023
Response from Jaclyn on Oct 15, 2023
Thank you for the 10/10 review. I am pleased you enjoyed your stay.

10/10 Excellent

Anne

Liked: Staff & service, property conditions & facilities
A total get away from everything you cannot but relax and get back to nature here. Feel completely regenarised.
Stayed 3 nights in Sep 2023
Response from Jaclyn on Sep 23, 2023
Thank you Anne for the kind review, I am pleased to read you felt relaxed and got the experience the beautiful environment with us.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this hotel for anyone visiting the area. Food and service was great, tent was warm at night and cozy.
Stayed 1 night in Sep 2023
Response from Jaclyn on Sep 23, 2023
Thank you Brianna for the kind review of your stay with us! We hope to see you again or at another location.

10/10 Excellent

Rodrigo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time glamping and this is the way to do it. A great experience. The rooms are comfortable and clean. The common areas are great and the hotel has different activities going on every day: yoga, s’mores, “paint and sip”. The main tent has a great restaurant.
Stayed 1 night in Aug 2023
Response from Jaclyn on Sep 12, 2023
Thank you for mentioning all the fun activities we do on a daily basis at our camp. I appreciate your positive feedback!

10/10 Excellent

Trent, Everett

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top notch, place would really well done. However late night arrivals did keep us up at night and bed was squeaky
Stayed 2 nights in Sep 2023
Response from Jaclyn on Sep 12, 2023
Thank you Trent for you review! I am pleased you enjoyed the service. I apologize for the late night arrivals, I will pass that comment along in hopes it does not impact future guests.

8/10 Good

Sherie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, wished we had stayed longer but too expensive
Stayed 1 night in Aug 2023
Response from Jaclyn on Sep 12, 2023
Thank you Sherie for the kind review. We too wish we could have hosted you for longer. Maybe we will see you at another location in the future.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is top notch! The property is amazing!!! We will definitely come back
Response from Jaclyn on Sep 12, 2023
Thank you Alex, I appreciate you mentioning the service and beautiful surroundings. We hope to host you again soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jaclyn on Sep 12, 2023
Thank you Margaret for taking the time to leave us a review! We appreciate your positive feedback.

10/10 Excellent

Sharnette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely the place for glamping
Response from Jaclyn on Sep 12, 2023
Thank you Sharnette for the perfect 5/5 review! I am glad you enjoyed your stay and hope to see you again.

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous 5 night stay - gorgeous furnishings, exceptional service, great food options, incredible views, comfortable accommodations, real outdoor, off grid luxury glamping at its finest. Highly recommend.
Stayed 5 nights in Aug 2023
Response from Jaclyn on Aug 14, 2023
Thank you Sylvia for your kind review! I am so pleased to read how much you enjoyed your stay with us. Come back again soon!

2/10 Terrible

Caryanna

Disliked: Staff & service, amenities
Overall not very considerate or understanding!! Kitchen staff were very kind but the food tasted undercooked. If you plan to cancel make sure it’s before the 30 days of your stay! No refunds! This place made it seem that you aren’t far from attractions and in reality you are, an hour to south part of Grand Canyon. Also wasn’t easy to find! My overall experience is I would never stay again.
Stayed 2 nights in Aug 2023
Response from Jaclyn on Aug 14, 2023
I apologize your stay did not meet your expectations. We are only about 30 minutes from the South Entrance of Grand Canyon. I will pass along your comments to the staff to better assist future guests.

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun place to stay! Amazing staff, delicious food, fun environment. The tent was super!
Stayed 1 night in Aug 2023
Response from Jaclyn on Aug 14, 2023
Thank you Kathryn for your perfect 5/5 review. I am so pleased you enjoyed the food and friendly staff!

10/10 Excellent

Subhas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time under the stars. We were fortunate that it was a clear night and we had a perfect view of the milkyway galaxy. Although the food was okay we were there for the outdoor experience. The tents were clean and really comfortable. The only issue i had was with the canvas, it had a small hole that seemed to created by a small animal but it’s expected being in the woods, my hope is that it gets patched. Overall, we had a great experience and would stay there again.
Stayed 1 night in Jul 2023
Response from Jaclyn on Aug 14, 2023
Thank you for the perfect 5/5 review! We hope you come back again or try our another one of our unique locations.

10/10 Excellent

Oliver

Stayed 1 night in Jul 2023
Response from Jaclyn on Aug 14, 2023
Thank you for the perfect 10/10 review! I am so pleased you enjoyed your stay.

2/10 Terrible

Amanda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked through here and thought glamping would be a new experience for my husband and I. I read all the details and description given and looked at photos, so we said why not. The moment we got there, it looked pretty cool and the lady who helped us was extremely helpful and had a great attitude and personality. So no issues with regards to guest services. However, the moment we got into our “tent” it just went downhill from there. The tent looked disgusting, there were so many brown/wet spots all over, the floors were dusty, not to mention it was wood and not even sanded. You’d have to wear your shoes or bring slippers if you don’t wanna get a splinter. The sink and shower were awful, you have to hold the handle down the entire time to wash your hands and the shower you literally have to pull the chain and hold it in order for water to come down. The water was scorching hot and when I asked about if the water is gonna be like that the entire time, they said they could come and change the temp but more than likely would still stay the same. The bed was god awful!! It was extremely hot, sinks in so much and I swear the frame was going to break on and constantly squeaks from the littlest movement. You get a weak tiny little battery operated fan, a power bank that was barely half charged. They tell you that you can’t eat in the tent. They need to put all that info in the description because paying almost $1k for a deluxe tent for 2 nights was beyond ridiculous! Not worth it.
Response from Jaclyn on Jul 29, 2023
Hi Amanda, I apologize the stay was not to your satisfaction. We will address these concerns to mitigate future issues. I appreciate your feedback and will use these comments to improve. We will take a look at the tent and do our best to correct any issues that are present.

6/10 Okay

Wendylynn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The property had great family fun with s’mores and corn hole, as well as nightly entertainment. Wish they had a few more family games like ping pong. We had two star gazing tents. My bed wasn’t positioned correctly to really see the stars, so it was disappointing. Tent itself was dirty. Pillows were cheap and terrible. Bed wasn’t comfortable either. It sunk in the middle. Just too expensive for the conditions of the actual tent.
Response from Jaclyn on Jul 29, 2023
Thank you for taking the time to leave us this review. We will take a look at the position of the bed and try to correct these issues for future guests. We appreciate your feedback!

10/10 Excellent

brant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jaclyn on Jul 29, 2023
Thank you Brant for the 5 star review! We appreciate the feedback.

8/10 Good

Nate

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Jaclyn on Jul 17, 2023
Thank you Nate for leaving us a review! We hope to see you again or perhaps see you at another location.

10/10 Excellent

Claudia

Stayed 1 night in Jul 2023
Response from Jaclyn on Jul 29, 2023
Hi Claudia thank you for the perfect 5/5 review!

8/10 Good

Chelsea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fun and unique experience. The staff was excellent and everyone was helpful and friendly. They had fun things to do on-site and offered options for near by activities too. The bathrooms could have been a bit cleaner but guessing it was due to a full camp. all in all it was a great experience!!!
Stayed 2 nights in Jul 2023
Response from Jaclyn on Jul 17, 2023
Thank you for taking the time to leave us a review. I am pleased to read you had a great experience staying with us. We hope to see you again!

10/10 Excellent

Shayna

Stayed 2 nights in Jun 2023
Response from Jaclyn on Jul 29, 2023
Thank you Shayna for taking the time to leave us a 5 star review!

10/10 Excellent

Josefina, Beloit

Stayed 1 night in Jul 2023
Response from Jaclyn on Jul 29, 2023
Thank you Josefina for the perfect 5/5 Review! We hope to host you again soon.

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Under Canvas combines camping with the finer things in life. Comfortable bedding, a contained wood burning stove, and other nice amenities makes this a perfect camp site for those of us who like the finer things in life, but still want to connect with nature (just not quite so connected to the bugs, the elements, and the hard dirt floor!)
Stayed 2 nights in Jun 2023
Response from Jaclyn on Jun 28, 2023
Thanks Gina for this kind review of your stay with us! I am so pleased to hear you enjoyed the amenities of our camp. We hope to host you again soon.

10/10 Excellent

Parker

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a unique experience. The tents were excellent, the landscape was beautiful, the staff was super friendly and did a great job, and the food was great. The only thing I could think of to improve this would be having bigger fireplaces. It does get cold at night and it would be nice to put more logs on the fire to last longer.
Stayed 2 nights in Jun 2023
Response from Jaclyn on Jun 28, 2023
Thank you Parker for your kind review of your stay. I appreciate you letting us know our staff was friendly and you enjoyed the food.

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I would change is to have battery packs for CPAP machines.
Stayed 1 night in Jun 2023
Response from Jaclyn on Jun 28, 2023
Hi Mark, thank you for taking the time to leave us a review. We hope you come back again soon!

6/10 Okay

MANOLO

Stayed 1 night in Jun 2023
Response from Jaclyn on Jul 17, 2023
Thank you for taking the time to leave us a review. We hope to host you again soon.

10/10 Excellent

Brad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay at Under Canvas Grand Canyon. Would definitely stay at another location.
Stayed 1 night in Jun 2023
Response from Jaclyn on Jul 17, 2023
Thank you Brad for taking the time to leave us a review! We look forward to seeing you at another location.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Jaclyn on Jun 28, 2023
Thank you Robert for the perfect 5/5 review! I am pleased you enjoyed your stay with us.

10/10 Excellent

Sarah, East Hartford

Stayed 1 night in Jun 2023
Response from Jaclyn on Jul 17, 2023
Thank you for the perfect 5/5 review! We hope to host you again soon.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay
Stayed 1 night in Jun 2023
Response from Jaclyn on Jun 17, 2023
Thank you Colleen for your review! I am pleased you enjoyed your stay.

4/10 Poor

Michael, Wooster

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice but the tent was a huge disappointment for the money charged. At night it got into the forties and we had to add wood to stove every two hours to stay warm. We had to hold the handle down to get water in shower. The whole experience would have been ok if they charged half of what they did. Also, pictures make it look fancy and new. It is old and very plain. Nothing like pics
Stayed 1 night in Jun 2023
Response from Jaclyn on Jun 17, 2023
I appreciate your feedback and apologize your expectations were not met. If you need anything further feel free to contact me directly.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect.
Stayed 1 night in May 2023
Response from Jaclyn on Jun 3, 2023
Thank you Gail for sharing some pictures of your stay. I am pleased you enjoyed the tent.

10/10 Excellent

Tini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jaclyn on Jun 3, 2023
Thank you for the perfect 5/5 star review! We hope to host you again soon.

10/10 Excellent

lauralee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jaclyn on Jun 1, 2023
Thanks Laura for taking the time to leave us a 10/10 review!

10/10 Excellent

Akira

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the marshmallow roasting and glamping atmosphere very much!
Stayed 1 night in May 2023
Response from Jaclyn on Jun 1, 2023
Thank you Akira for mentioning the atmosphere and on site amenities. We look forward to hosting you again soon.

10/10 Excellent

Ia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved the experience
Stayed 1 night in May 2023
Response from Jaclyn on Jun 1, 2023
Thank you for the perfect 5 star review! We hope you come back again soon.

10/10 Excellent

Eve

Stayed 1 night in May 2023
Response from Jaclyn on Jun 17, 2023
Thank you Eve for the perfect 5/5 review!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome outdoor experience. Deluxe tents were awesome. Bathrooms and showers work as advertised, good hot water. In tent wood stoves were easy to use. Good food, outdoor spaces, fire pits, free smores! Will return.
Stayed 1 night in May 2023
Response from Jaclyn on May 26, 2023
Thank you Mike for the 5/5! I am glad you found everything to your liking. I hope you come back again soon or consider checking out another location.