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Reviews of Rodeway Inn Willington North

2 out of 5
Rodeway Inn Willington North
327 Ruby Rd, Willington, CT

Reviews

4.6
Rating 10 - Excellent. 47 out of 612 reviews" "
Rating 8 - Good. 65 out of 612 reviews" "
Rating 6 - Okay. 119 out of 612 reviews" "
Rating 4 - Poor. 131 out of 612 reviews" "
Rating 2 - Terrible. 250 out of 612 reviews" "

4.4/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anne

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
One of the worst hotels I’ve ever been in. The bedsheets hadn’t even been changed and there were crumbs in my bed! This hotel is dirty and disgusting. The lady at the front desk was nice, but that was about it. If I hadn’t been so tired that one night we stayed There I would’ve gone somewhere else. Could not wait to get out of there.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Anne,Thank you for sharing your feedback with us. We regret to learn about your experience and appreciate your kind words about our front desk staff. We will address the concerns you raised internally for improvement. We hope this incident does not deter you from considering us in the future.

2/10 Terrible

Chris

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
The single most disgusting, dirty, and scary hotel I've ever stayed in in my 50 years. I thought they banned smoking in hotels 20 years ago yet this place was literally an ashtray. My clothes smelled like this s...hole the next day. Pretty sure the shower hadn't been cleaned in a decade either. Stay away from this place. A different franchise location in western NY was 10x cleaner. They must be separatley owned for there to be such a vast difference in quality and cleanliness.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Chris, We regret to hear about your disappointing experience and thank you for sharing your feedback. Our hotel adheres to strict cleanliness standards, and we take all guest concerns seriously. We encourage you to reach out to our management team directly to address your specific issues. Our goal is to ensure all guests have a comfortable stay with us.

2/10 Terrible

Angela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facilities were disgusting...the price was right, I did not expect a ***** facility, but I did expect cleanliness. The sheets had not been changed since the previous guest, someone else's hair in the shower drain. And the saddest continental breakfast I have ever seen....a container of mini doughnuts from BJ's, corn flakes that someone had bagged in snack sized zipper bags, white bread with some butter and jam packages, orange juice and milk in the fridge with coffee.
Stayed 1 night in Apr 2024
Response from Amber Torrey on Apr 18, 2024
Thank you for taking the time to review our property. Were sorry we didn't exceed your expectation.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service
Property is a bit dated. Bathroom door had a hole near the latch and needed some paint. The rest was OK and the price was very reasonable
Stayed 1 night in Apr 2024
Response from Amber Torrey on Apr 18, 2024
Thank you for taking the time to review our property. Were sorry we didn't exceed your expectation.

2/10 Terrible

Shuna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Shuna, We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to contact us directly so we can address any concerns you may have. Your satisfaction is our top priority.

2/10 Terrible

Yudelka

Traveled with family
This property is a terrible place to stay, it is not clean, bathroom is nasty, toilet, shower disgusting, overall this place is not a good place for a human being.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Yudelka, We are disappointed to hear about your experience and apologize for any inconvenience caused. Guest feedback is valuable to us, and we will address your concerns with our team for improvement. Thank you for bringing this to our attention.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Brian, We're sorry to hear about your experience. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them with you.

4/10 Poor

Robin

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Robin, We apologize for any inconvenience during your stay. Please feel free to contact us with any feedback so we can improve our services.

2/10 Terrible

Erica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Erica,I'm sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address your concerns and improve our services.

2/10 Terrible

Hairo

Disliked: Cleanliness, amenities, property conditions & facilities
This facility is listed as a non-smoking facility the whole entire building, as well as the room that was given to me reeked of cigarettes. In addition, there is mold in the showers, sinks and tile floor. The sheets are dirty and stained, as well as hairs found in the bed. Carpets are filthy and debris everywhere.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Hairo,We regret to hear about your experience and appreciate your feedback. We encourage guests to reach out to management directly with any concerns during their stay for immediate assistance. Guest satisfaction is our priority, and we strive to address issues promptly in order to improve our services for future guests.

2/10 Terrible

Janette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting has marks all over the wall who knows what it is yuck! Doors to restroom are slide doors that provide no privacy if you travel with someone else. Knobs are nonexsisting. The tiles are broken and shower filthy. I could not dare to put my body to even sit on the bed, light switch doesn't always work and if you want to relax and go in the pool you'll need to wait for summer because the box they call pool is an outside Pool. Place smells like (smoke) cigarettes. Worse place I've been to by far. I did not stay even after my reservation cut off time.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 24, 2024
Hello Janette,We apologize for the experience you had during your stay. Our team strives to maintain our facilities to the best of our ability. Your feedback will be shared with the relevant departments for review and improvement. Should you have any further concerns, please contact our management team directly for assistance.

2/10 Terrible

Suhail

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property should be tore down and rebuilt! When I rented it said “smoke free”. The whole place smells like cigarettes and garbage. I’m pregnant with a toddler, diabetic son and our daughter has cancer. There was a suspicious stain on our walls. I had to check out immediately and my family and I had to sleep in our car till the next morning
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Suhail,We're sorry to hear about your experience and apologize for any inconvenience caused during your stay. Our team strives to provide a comfortable environment for all guests. Please feel free to contact management directly to discuss your concerns further. We appreciate your feedback as it helps us improve our services for future guests.

2/10 Terrible

Crisiyaaa.

Disliked: Cleanliness, staff & service
i left in bed bug bites!!!!
Stayed 1 night in Feb 2024
Response from Amber Torrey on Feb 29, 2024
Thank you for taking the time to review our property, I'm sorry with the issues you faced during your stay, I hope you will give us another chance in the future.

4/10 Poor

Elisabete

Traveled with family and small children, Business traveler
Disliked: Property conditions & facilities
Conditions are very bad here the small so bad that smoking.
Stayed 1 night in Feb 2024
Response from Amber Torrey on Feb 29, 2024
Thank you for taking the time to review our property,we hope you will give us a try again in the future.

10/10 Excellent

Janette

Stayed 10 nights in Jan 2024
Response from Amber Torrey on Feb 29, 2024
Thank you for the 5 star rating!

6/10 Okay

Lisa

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Everything was posted as non smoking, but the lobby and halls had a strong odor of smokers, though the room didn't smell bad. The room was clean, but the sink in our room drained extremely slow. We had a change in plans and were most grateful that they were willing to charge us just for the night we stayed, and not for the four we had reserved.
Stayed 4 nights in Dec 2023
Response from Amber Torrey on Feb 29, 2024
Thank you for taking the time to review our property.

4/10 Poor

Debora

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amber Torrey on Dec 28, 2023
Thank you for taking the time to rate our property.

6/10 Okay

Roxanne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amber Torrey on Dec 28, 2023
Thank you for taking the time to review our property.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ibrahim

Stayed 1 night in Nov 2023
Response from Amber Torrey on Dec 28, 2023
Thank you for the five star rating!

8/10 Good

Dave

Liked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty and not worth the price for the night. Stains on sheets and stains on walls and doors.
Stayed 1 night in Nov 2023

2/10 Terrible

BRUNEL

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't like nothing about this hotel the state of Connecticut need to close down that filthy smelly place ,trash place .Can't considered this like an hotel ,housekeeping don't do their job
Stayed 3 nights in Nov 2023
Response from Amber Torrey on Dec 28, 2023
On behalf of my entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Antique but OK
The room, though shabby with age, was clean and the bed was comfortable. The heat-a/c unit was very noisy. We turned it off. Overall, not a terrible stay if you don’t mind a little patina from old age.
Stayed 1 night in Nov 2023

2/10 Terrible

Jill

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled so strong of cat pee. The TV wouldn't work. The heat didn't work. I didn't even bother trying to get help cuz nobody stays at the front desk. You have to ring a buzzer and when they feel like it they come. We found sunglasses and other stuff that we didn't bring in the room. I asked for a king bed and got 2 doubles instead. It was disgusting.
Stayed 1 night in Nov 2023
Response from Amber Torrey on Dec 28, 2023
On behalf of my entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness
The rooms are not up to date meaning: mildew, rotten subfloor, lights, spider webs, dirty carpet, non-smoking room smelled very much the opposite
Stayed 1 night in Nov 2023

4/10 Poor

Elijah

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property had a terrible smell and the shower curtain was stained with vomit and blood. Blankets were stained and windows were full of flies.
Stayed 2 nights in Oct 2023
Response from Amber Torrey on Dec 28, 2023
On behalf of my entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Cathy

Business traveler
Disliked: Amenities
The room had fleas it smelled horrible
Stayed 2 nights in Oct 2023
Response from Amber Torrey on Jan 1, 2024
Dear Cathy,We are sorry to read that your experience was not pleasant due to the quality of our room and service. Please know that your satisfaction is our priority and we will use your review in the process of improving our operations. We hope to have the opportunity to regain your trust in the future.

8/10 Good

Phavorath

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Exit and entrance to I84
Stayed 1 night in Oct 2023
Response from Amber Torrey on Jan 1, 2024
Thank you for the 4 star rating Phavorath!

2/10 Terrible

Jay

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
That place was absolutely disgusting! I would not even let my dog stay there. I highly recommend you take this motel off of your site. Just saying. The smell of mold and cat urine was insane in the room!!! The hallway was even disgusting. The only thing that would improve this motel would be a bomb.
Stayed 1 night in Oct 2023
Response from Amber Torrey on Jan 1, 2024
Dear Jay,We are sorry to read that your experience was not pleasant due to the quality of our room and service. Please know that your satisfaction is our priority and we will use your review in the process of improving our operations. We hope to have the opportunity to regain your trust in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Leanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Dan

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Booked through Hotels.com and when i arrived to check in, it turned out there was no vacancy. Not sure if it's the fault of Hotels.com or Rodeway Inn, but long story short, the 2 people working the front desk pulled a ace out of their sleeve and got me a room. Very nice, very helpful, and it was a little after 1am, so i withdrew really been in a bind had they not figured something out. Halls are a little dingy, but rooms are nice and clean, except for mold in the mini fridge. Comfortable bed, good towels, great price. Free breakfast is just breads and cereals, but other hotels were charging more with no breakfast. Would stay here again.
Stayed 1 night in Oct 2023
Response from Amber Torrey on Jan 1, 2024
Dan,Thank you for taking the time to review our property, were glad our front desk was able to help you and you enjoyed your stay with us here at the Rodeway Inn. We hope to see you again soon!

2/10 Terrible

Crisfanny

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty carpet, cigarette smell. Please don’t stay here.
Stayed 1 night in Oct 2023
Response from Amber Torrey on Jan 1, 2024
Crisfanny,We are sorry to read that your experience was not pleasant due to the quality of our room and service. Please know that your satisfaction is our priority and we will use your review in the process of improving our operations. We hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Alison

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever stayed at and will under no circumstances stay again
Stayed 2 nights in Oct 2023
Response from Amber Torrey on Jan 1, 2024
Alison,We are sorry to read that your experience was not pleasant due to the quality of our room and service. Please know that your satisfaction is our priority and we will use your review in the process of improving our operations. We hope to have the opportunity to regain your trust in the future, we are currently undergoing renovations.

6/10 Okay

Laurie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The workers were friendly and that’s the only nice thing I can honestly say. Our room was musty, smelled like cigarettes and marijuana and was very run down. The pillows were not clean, the linens are stained, the picture on the wall above the bed had fallen off and was lying on the bed upon our arrival. There was a dead beetle inside in the bed when we pulled back the sheets. We almost left, but asked for a cleaner room and they had one. The nice ladies had just finished changing the beds so it was a little more comfortable and felt fresher. Doable for one night but never never again. The lobby was misrepresented and really rundown, smelly and dirty. The outside surroundings were not great. The hotel is in a rest stop so the parking lot had discarded garbage and a dirty diaper. Carpeting is so dirty and stained, we never took off our shoes. We slept in our clothes.
Stayed 1 night in Oct 2023
Response from Amber Torrey on Jan 1, 2024
Laure, I'm glad you had a good experience with my staff, We are sorry to read that your experience was not as pleasant due to the quality of our rooms. Please know that your satisfaction is our priority and we will use your review in the process of improving our operations. We hope to have the opportunity to regain your trust in the future, we are currently undergoing renovations.

8/10 Good

Linus

Stayed 1 night in Oct 2023
Response from Amber Torrey on Dec 28, 2023
Thank you for the great rating!

2/10 Terrible

Brian

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Maryse

Stayed 1 night in Oct 2023
Response from Amber Torrey on Jan 1, 2024
We are sorry to read that your experience was not pleasant due to the quality of our room and service. Please know that your satisfaction is our priority and we will use your review in the process of improving our operations. We hope to have the opportunity to regain your trust in the future.

6/10 Okay

Merritt

Liked: Amenities
The room is worn out. Needs to be redone
Stayed 1 night in Oct 2023

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Rikki

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price was cheap, but for the condition of the property we over paid .one good thing I didnt find any bed bugs surprisingly. the hotel has mold growing on the walls in plain site no one appears to care. staff was friendly. shower in the room in 122 takes a long time to get warm water and the shower floods the bathroom. Hotel appears to have permanent undesirable ressidwnts smoking pot and drinking in the parking lot, no screens on most of the windows and pool is not usable. But you get what you pay for I learned that lesson.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jose

Stayed 1 night in Sep 2023
Response from Amber Torrey on Jan 1, 2024
Jose, Thank you for the 5 star rating!

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It is what it is - a hotel at a truck stop
When I entered the room, the toilet flush lever was hanging out of the tank, making it unable to operate. I tightened the nut back on, but the armature is still not designed to work with the part there, so it’s not a smooth action. The shower was fine, though at 6’2”, I found the height of the shower head to be less than ideal. I didn’t spend much time in my room, but the A/C sounded overdue for maintenance or replacement- it was rather loud. At around 5 or so, the smoke detector in my room began chirping- I assume it needs a new battery, which is par for the course. The bed was large, but the mattress was not comfortable. The carpet looked like it was recently vacuumed and the bedspread, while having old cigarette burns on it, didn’t appear to be dirty. There was nothing about the room that made me want to spend any length of time in it. It’s a hotel at a truck stop and it meets a certain price point- you get what you pay for and nothing more.
Stayed 1 night in Sep 2023

2/10 Terrible

Isabel

Disliked: Cleanliness, property conditions & facilities, room comfort
Huele mucho a cigarro toda la habitación, fue decepcionante
Stayed 1 night in Sep 2023

10/10 Excellent

Hanson

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had the best staff ever!
Stayed 2 nights in Sep 2023

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Linda

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioner did not work and had to be moved. Still took forever for that room to cool off. Would have liked to know ahead of time that location was in a truck stop parking lot Desk clerk appeared unclean and unprofessional. Won't say what I think was going on.....will never stay at one of these motels ever again.
Stayed 1 night in Sep 2023

4/10 Poor

Omayra

Disliked: Cleanliness, amenities, property conditions & facilities
😕
Stayed 2 nights in Sep 2023

4/10 Poor

Lee

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all costs
Absolute dump. There are long-term dwellers here. Shower was filthy, no water pressure, we ate breakfast at Dunkin' Donuts because I didn't trust the food quality - he took a box of frosted flakes and measured them into ziplock bags, had donut holes from BJs and slices of bread. Couldn't get wifi to work, wallpaper coming off the walls, and the carpet looks original...from about 35 years ago. Smelled, and folks smoking all over the place (even though one of those long-term folks has a sticker on the door that says oxygen is in use and somebody has a welcome mat in front of their room door.)
Stayed 3 nights in Sep 2023