Swimming Pool Suite, 1 King Bed (Adults Only) | Premium bedding, desk, iron/ironing board, free WiFi
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Reviews of The Champagne Lodge & Luxury Suites

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 594 out of 1005 reviews" "
Rating 8 - Good. 199 out of 1005 reviews" "
Rating 6 - Okay. 85 out of 1005 reviews" "
Rating 4 - Poor. 44 out of 1005 reviews" "
Rating 2 - Terrible. 83 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub jacuzzi or mini swimming pool in all the rooms.
Stayed 2 nights in May 2024
Response from THE CL on May 10, 2024
Thank you!!

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024
Response from The CL on May 9, 2024
Thank you !!

8/10 Good

Melanee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little small. And doesn’t state that there will be a security deposit on Expedia.
Stayed 2 nights in May 2024
Response from The CL on May 8, 2024
Thank you Melanee for the review. Upon review of the Expedia website it appears in the You need to know section and rules and regulations. Sorry for the confusion this may of caused you at check-in. We look forward to seeing you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Nice
Response from The CL on May 8, 2024
Thank you for the reivew and we hope to see you once again!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how quiet it was. the room was very cozy cou1111
Stayed 1 night in Apr 2024
Response from The CL on May 6, 2024
Hi Tiffany,Thank you for the kind words.We are happy to have you back any time.Thanks,

2/10 Terrible

Larry

Liked: Cleanliness
Disliked: Amenities
Light over the bed did not work and visible broken. Continental breakfast consisted of Hostess products and coffee/tea
Stayed 1 night in May 2024
Response from Ron on May 6, 2024
Larry, please - you were a rude guest before you even arrived at our hotel and continued while staying here. Second, you received a free upgrade suite with a much larger jacuzzi. So, say Thank you and don't complain.Third, the light above the bed in your suite worked just fine. It has a dimmer, and you just did not bother to read the instructions or simply ask the front desk. But of course, it is too much to ask!Fourth, we offer FREE pastries and coffee in the morning - it is free! No need to complain about FREE!In other words, next time please choose another hotel to stay in. You are just too much of a hassle for us.Take care!

10/10 Excellent

Vinni

Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool
Stayed 1 night in Apr 2024
Response from Ron on May 1, 2024
Thank you so much for your review and we hope to see you again soon!

10/10 Excellent

Truely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from the cl on Apr 25, 2024
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from The CL on Apr 21, 2024
Thank you for your review and hoep to see you again!

6/10 Okay

Denise

Stayed 1 night in Apr 2024

8/10 Good

Angenette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
Stayed 2 nights in Apr 2024
Response from The CL on Apr 15, 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

JaeDa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall.
Stayed 3 nights in Apr 2024
Response from The CL on Apr 13, 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 Excellent

Allesaundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The CL on Apr 13, 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 Excellent

Clintece

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the jacuzzi tubs
Stayed 1 night in Mar 2024
Response from The CL on Apr 9, 2024
Thank you so much for your review and hope to see you once again!

4/10 Poor

Tom

Stayed 1 night in Apr 2024
Response from Ron on May 1, 2024
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 Poor

Amanda

Stayed 2 nights in Apr 2024
Response from Ron on May 1, 2024
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 Poor

adam

Traveled with partner
Liked: Staff & service
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
Stayed 1 night in Apr 2024
Response from Ron on Apr 7, 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 Excellent

sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
Response from The CL on Apr 5, 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The CL on Apr 5, 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

arina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The CL on Apr 5, 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 Excellent

chide

Liked: Cleanliness, staff & service, property conditions & facilities
It was tight
Stayed 3 nights in Jan 2024
Response from The CL on Apr 4, 2024
Thank you!!

10/10 Excellent

Ryan

Stayed 1 night in Mar 2024
Response from Ron on Apr 23, 2024
Thank you so much for your review and we hope to see you again!

4/10 Poor

Christa

Disliked: Cleanliness, staff & service, property conditions & facilities
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Stayed 3 nights in Mar 2024
Response from Ron on Apr 21, 2024
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 Terrible

Jaquet

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
Stayed 2 nights in Mar 2024
Response from The CL on Apr 2, 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from The CL on Apr 2, 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 Excellent

Dameon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, very helpful.
Stayed 1 night in Mar 2024
Response from The CL on Mar 31, 2024
Thank you so much !!!

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
Stayed 2 nights in Mar 2024
Response from The CL on Apr 1, 2024
Hi Kyle,Thank you for your review. We hope to see you again soon.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The CL on Mar 31, 2024
Thank you Kristy for the review!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The CL on Mar 30, 2024
Hi Eugene,We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were friendly
Stayed 1 night in Mar 2024
Response from The CL on Mar 29, 2024
Hi Jessica, We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

nichelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great relaxing place
Stayed 1 night in Mar 2024
Response from The CL on Mar 28, 2024
Thank you !!

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, staff & service
I love this hotel but they need white towels and to make sure all lights are working properly also the bidet never has hot water
Stayed 1 night in Mar 2024
Response from Ron on Mar 27, 2024
Thank you for your review!1. We have brown towles as they are they hotel color.2. All the lights worked in your suites.3. All our bidets were disabled over 7 years ago and are not advertised.

8/10 Good

Paul

Stayed 1 night in Mar 2024
Response from The CL on Apr 21, 2024
Thank you!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from The Champagne Lodge on Mar 22, 2024
Thank you!!

4/10 Poor

Timnesha

Stayed 1 night in Mar 2024
Response from Ron on Mar 21, 2024
That bad? Really??? Your suite was spotless, clean and EXACTLY the way we advertize it.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Mar 2024
Response from The CL on Mar 18, 2024
Hi Noelle,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Maurice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice and clean
Stayed 1 night in Mar 2024
Response from The CL on Mar 18, 2024
Hi Maurice,Thank you for your review. We are so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Genetta

Liked: Amenities
Great 👍
Stayed 2 nights in Mar 2024
Response from The CL on Mar 16, 2024
Thank you Genetta for taking the time to review! We are glad you enjoyed your stay with us. Hope to see you again soon.

2/10 Terrible

Katrina

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t stay here because there were too many reviews and pictures of them having bed bugs and roaches and they ate some rude people told me to contact Expedia for my refund and now they keep hanging up and being rude to Expedia I would never stay here even if it was for free
Stayed 1 night in Mar 2024
Response from The CL on Mar 16, 2024
Dear Katrina,We are deeply sorry that our resolution to your issue did not meet your expectation.As much as we hate to see you go, we understand that our cancellation policy must’ve caused a lot of inconvenience on your end.We apologize again for all the trouble caused and wish you all the best.

10/10 Excellent

CHRISTEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The CL on Mar 15, 2024
Thank you !!

10/10 Excellent

Tashauna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my light switches didn’t work but that was minor too me the room was beautiful and staff was great. 😊
Stayed 1 night in Mar 2024
Response from The CL on Mar 13, 2024
Thank you so much for your review!

10/10 Excellent

Calvin

Stayed 1 night in Mar 2024
Response from The CL on Mar 30, 2024
Thank you !!!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Jan 2024
Response from The CL on Mar 8, 2024
Thank you!!!

10/10 Excellent

Keeona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved making memories there
Stayed 2 nights in Dec 2023
Response from Ron on Mar 8, 2024
Thank you so much for your review!!!

10/10 Excellent

Emmanuel

Stayed 2 nights in Mar 2024
Response from The CL on Mar 28, 2024
Thank you !!

8/10 Good

Kashianna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Would do it again
Stayed 1 night in Feb 2024
Response from Ron on Mar 5, 2024
Thank you so much for your review!

10/10 Excellent

Cortney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, thank you
Stayed 2 nights in Mar 2024
Response from The CL on Mar 4, 2024
Thank you so much for the review! We hope to see you again soon!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet arra
Stayed 1 night in Mar 2024
Response from The Champagne Lodge on Mar 4, 2024
Thank you!!!

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2024
Response from The CL on Mar 24, 2024
Thank you!!

10/10 Excellent

Rian

Stayed 1 night in Jan 2024
Response from Ron on Mar 4, 2024
Thank you so much for your review!