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Reviews of Best Western Plus Wilmington/Wrightsville Beach

2.5 out of 5
Best Western Plus Wilmington/Wrightsville Beach
5345 Market St, Wilmington, NC

Reviews

8.0

Very Good

Rating 10 - Excellent. 406 out of 1002 reviews" "
Rating 8 - Good. 318 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David, Studio City

Traveled with partner
Liked: Staff & service
This place needs an upgrade. They are advertising that they plan one. It’s long overdue. Clean enough, close enough to what we need for one night
Stayed 1 night in May 2024
Response from Erin on May 5, 2024
Thank you for taking time to review our property. Your comments will be shared and used to improve.

10/10 Excellent

Chloe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay
Stayed 2 nights in Apr 2024
Response from Erin on May 1, 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay.

2/10 Terrible

Bobby

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I do not recommend staying here! After checking in, I went to my room, I opened my door, only to have it smell like a stale ashtray. I also noticed that the window was open, hair on my pillows and in my bathroom. Oh and I had a couple bugs visiting my room as well.
Stayed 1 night in Apr 2024
Response from Steve on Apr 19, 2024
Thank you for taking the time to review our property. I have shared your comments with the staff and we will use them to improve.

6/10 Okay

virginia

Traveled with family
Had to pay a pet fee. Booked with third party Expedia and there was no mention of fees. Booked and asked to pay $60 left a bad taste for Best Western. Either make 3rd party have full disclosure or do not make the charges if booked online.
Stayed 2 nights in Apr 2024
Response from Steve on Apr 16, 2024
Thank you for the positive review.

10/10 Excellent

Jonathan

Traveled with family and small children
Front desk person was very friendly and helpful
Stayed 1 night in Apr 2024
Response from Erin on Apr 14, 2024
Thank you for taking time to review our property. We are so pleased you enjoyed your stay and greatly appreciate the positive review.

8/10 Good

hope

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is going through a renovation. The lobby area is very nice and the rooms are in process. The selected décor is very nice. The pancake maker on the breakfast buffet is fun! There are several good restaurants nearby. There are several big box stores you can walk to, but for the downtown area, it's a 10 minute drive or so. The staff is very helpful. We Ubered everywhere.
Stayed 1 night in Apr 2024
Response from Steve on Apr 12, 2024
Thank you for the positive review.

10/10 Excellent

Nikole

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean and comfortable. The staff was kind.
Stayed 1 night in Apr 2024
Response from Erin on Apr 6, 2024
Thank you for taking time to review our property. We're very pleased you enjoyed your stay

4/10 Poor

Rita

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machines don’t work only on the fifth floor. Elevator doesn’t work. You have to use the stairs. Stains all over the floors very dirty. First room I was given somebody was already in second room. I was given was not made up third room was OK.
Stayed 2 nights in Mar 2024
Response from Erin on Apr 6, 2024
Thank you for taking time to review our property. Your comments have been shared with staff and will be used to improve.

8/10 Good

Soni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I just stayed in 6 places in 2 weeks. They're all running together.
Stayed 1 night in Mar 2024
Response from Steve on Apr 1, 2024
Thank you for the positive review.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from Steve on Apr 12, 2024
Thank you for the positive review.

10/10 Excellent

April

Stayed 1 night in Mar 2024
Response from Erin on Mar 16, 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay!

10/10 Excellent

david

Stayed 1 night in Mar 2024
Response from Steve on Apr 1, 2024
Thank you for the positive review.

10/10 Excellent

Abisai

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was pleasant. Room was nice and clean. We would definitely stay in the future.
Stayed 1 night in Mar 2024
Response from Erin on Mar 12, 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay and look forward to your return.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find, checkin was easy and it was close to places to eat.
Stayed 1 night in Mar 2024
Response from Erin on Mar 9, 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay

10/10 Excellent

Vincent

Stayed 1 night in Mar 2024
Response from Steve on Mar 28, 2024
Thank you for the positive review.

4/10 Poor

Dina E.

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Housekeeping was non-existent during our two-day stay. A bug crawled on me during the night while sleeping (needless to say sleeping after that was impossible.) Did not try the included breakfast after that experience, either, although the dining area seemed decent. The surrounding area is rather rundown. We witnessed a man urinating in a public parking lot while out for dinner. Enough said. Would not return nor recommend.
Stayed 2 nights in Feb 2024
Response from Steve on Mar 4, 2024
Thank you for taking the time to review our property. I have shared your comments with the staff and we will use them to improve.

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful!!!
Stayed 2 nights in Feb 2024
Response from Steve on Feb 26, 2024
Thank you for the positive review

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Feb 2024
Response from Steve on Feb 20, 2024
Thank you for the positive review.

8/10 Good

Elizabeth M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Steve on Feb 19, 2024
Thank you for the positive review.

10/10 Excellent

HERBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with comfortable beds
Stayed 1 night in Feb 2024
Response from Erin on Feb 14, 2024
Thank you for takin time to review our property. We're so happy you were comfortable!

8/10 Good

Catherine

Liked: Cleanliness, staff & service
The room was very comfortable, especially the bed. The room had no regular coffee only decaf which was disappointing. They had only one coffee machine for the breakfast room and that was not working part of the time. The coffee was very weak and poor quality. The staff was great and very helpful.
Stayed 3 nights in Feb 2024
Response from Steve on Feb 13, 2024
Thank you for the positive review.

6/10 Okay

Shawn

Stayed 4 nights in Feb 2024
Response from Steve on Mar 21, 2024
Thank you for taking the time to review our property. Please note that we will continue to everything we can to improve.

10/10 Excellent

Kim T

Stayed 1 night in Feb 2024
Response from Steve on Mar 20, 2024
Thank you for the positive review.

10/10 Excellent

Christine

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Steve on Jan 23, 2024
Thank you for the positive review.

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Jan 2024
Response from Erin on Jan 21, 2024
We're so pleased you enjoyed your stay. Thank you for taking time to review our property.

4/10 Poor

Gail

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had reservations and the person in front of us did as well. We walked in at the same time. It took 10 minutes to check the guy in front of us and us in. WAY TOO SLOW!
Stayed 1 night in Jan 2024
Response from Erin on Jan 21, 2024
Thank you for taking time to review our property. Your comments have been shared with staff and will be used to improve.

8/10 Good

Latif

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erin on Dec 31, 2023
Thank you for taking time to review our property. We're so pleased you enjoyed your stay.

10/10 Excellent

Hernan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erin on Dec 28, 2023
Thank you for taking time to review our property. We're so thrilled you enjoyed your stay.

10/10 Excellent

Ronald

Stayed 2 nights in Dec 2023
Response from Erin on Dec 11, 2023
Thank you for taking time to review our property. We're so pleased you enjoyed your stay!

6/10 Okay

Diane, Austinburg

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property appeared renovated with big flat screen in the room. However, the exhaust fan in the bathroom didnt work and the water pressure in the shower was extremely low. The cleanliness could have been better as far as the mirrors go. They werent very clean. But wasnt worth complaining to the desk about. Staff was friendly, but many did not speak/understand English so requesting or asking something was pointless. The breakfast was good and warm. However, when the food ran low they did not refill. Requesting additional or refill was not understood by the staff because we tried. I am 50/50 on whether i would stay here again. I would probably check the other options first.
Stayed 2 nights in Nov 2023
Response from Erin on Nov 6, 2023
Thank you for taking time to review our property. Your comments will be shared with staff and used to improve.

10/10 Excellent

Bilal S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!!
Stayed 2 nights in Oct 2023
Response from Erin on Oct 29, 2023
Thank you for taking time to review our property. We're thrilled you enjoyed your stay!

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff. Excellent location.
Stayed 2 nights in Oct 2023
Response from Steve on Oct 27, 2023
Thank you for the positive review.

10/10 Excellent

Antonio

Stayed 1 night in Oct 2023
Response from Steve on Nov 17, 2023
Thank you for the positive review.

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean and in very good condition. Great location as well. Fair price.
Stayed 3 nights in Oct 2023
Response from Steve on Oct 24, 2023
Thank you for the positive review.

10/10 Excellent

Havon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Erin on Oct 24, 2023
Thank you for taking time to review our property. We're thrilled you enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
Amazing
Stayed 1 night in Oct 2023
Response from Steve on Oct 16, 2023
Thank you for the positive review.

8/10 Good

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property could stand to be updated but it was extremely clean. There was supposed to be an ice machine on our floor, but it was not working. There was ice on two floors above us, which was not convenient. Staff at the front desk was exceptionally friendly!
Stayed 1 night in Oct 2023
Response from Steve on Oct 16, 2023
Thank you for the positive review.

4/10 Poor

Irene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Steve on Oct 11, 2023
Thank you for taking the time to review our property. I have shared your comments with thew staff and we will them to improve.

8/10 Good

Ximena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Wilmington
My husband and I stayed for the first time at this hotel. We liked the location near to restaurants, grocery stores and breweries. The hotel looks new and clean. Our room was good, the bed was comfortable and bathroom very clean. Breakfast was good.The only problem was HBO channels, the signal was not clear but the other channels worked fine. When we informed this situation to the front desk person, she tried to move us to another room but it was the same problem, so we decided to stay in the original room.
Stayed 1 night in Oct 2023
Response from Steve on Oct 11, 2023
Thank you for the positive review.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Need better breakfast
Stayed 3 nights in Oct 2023
Response from Steve on Oct 11, 2023
Thank you for taking the time to review our property. I have shared your comments with the staff and we will use them to improve.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Steve on Oct 11, 2023
Thank you for the positive review.

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was extremely nice, helpful, friendly and more than willing to help. She was the best!
Stayed 1 night in Oct 2023
Response from Steve on Oct 3, 2023
Thank you for the positive review.

10/10 Excellent

Dave

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel and probably one of the most well maintained Best Westerns I have seen. The breakfast was awesome and the staff were great. The room was also very clean and comfortable. We were also able to take our pet and their pet fee is the best in the area only $30 extra and most others hotels that do take dogs want at least a minimum of $75. I will definitely stay here again when in the area. It is also convenient to everything and right off of Interstate in Wilmington. It does have nice pool but, it was closed for the season.
Stayed 1 night in Oct 2023
Response from Steve on Oct 3, 2023
Thank you for the positive review.

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!
Stayed 1 night in Sep 2023
Response from Steve on Oct 2, 2023
Thank you for the positive review.

10/10 Excellent

dennis

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and was nice about us having our dog with us. Hotel is a good location. 10 min from the beach and 10 min from downtown/riverfront area
Stayed 2 nights in Sep 2023
Response from Steve on Sep 25, 2023
Thank you for the positive review.

10/10 Excellent

MARK

Stayed 2 nights in Sep 2023
Response from Steve on Oct 16, 2023
Thank you for the positive review.

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2023
Response from Steve on Sep 20, 2023
Thank you for the positive review.

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Nice modern & comfortable room. Good free breakfast and the coffee was good. Room was modern with big tv to go to sleep to
Stayed 1 night in Sep 2023
Response from Steve on Sep 11, 2023
Thank you for the positive review

10/10 Excellent

LEONEL, CHRISTIANSBURG

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice pool great breakfast really comfortable bed
Stayed 2 nights in Sep 2023
Response from Steve on Sep 11, 2023
Thank you for the positive review.

10/10 Excellent

Don

Stayed 2 nights in Sep 2023
Response from Steve on Sep 28, 2023
Thank you for the positive review.