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Reviews of Holiday Inn and Suites Winnipeg Downtown, an IHG Hotel

3 out of 5
Holiday Inn and Suites Winnipeg Downtown, an IHG Hotel
360 Colony Street, Winnipeg, MB

Reviews

7.4

Good

Rating 10 - Excellent. 258 out of 1002 reviews" "
Rating 8 - Good. 363 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 111 out of 1002 reviews" "
Rating 2 - Terrible. 83 out of 1002 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

loy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and the hotel itself was in great proximity to the clinic and hospital where I had my operation!!!
Stayed 3 nights in Apr 2024

2/10 Terrible

Milan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
indigenous person threatened me and kicked my friend right outside property for which police and and hotel staff did nothing, also on the third day of our stay same thing happened to my friends and me, while we were outside to enjoy the weather
Stayed 3 nights in May 2024
Response from Guest Services on May 5, 2024
We are very sorry about your experience at Holiday Inn Winnipeg Downtown. We strive to be better with each feedback and feedback like yours help us improve our facility and also security for our guests. We will pass this on to our management team. Again, sorry about your experience.

4/10 Poor

Tora

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

6/10 Okay

Stephen

Business traveler
The room was nice and spacious but the television did not work.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 29, 2024
Thankyou for staying with us!

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thankyou for your feedback !

4/10 Poor

Nikki

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Holiday Inn Express needs some attention and upgrades. We got to our room and the first this we noticed is that the carpet was cut away from the wall, so there was a cement gap. And the carpet was very stained and dirty. The bathroom had no soap in the dispenser, but the staff fixed that quickly. The tub had a hole in it, which wasn't a big deal. The shower and water pressure was above average! I tried to use the fitness centre but both treadmills and the eliptical were broken. It was also very dirty. Location for what we were doing was great but parking is very limited. And expensive - $20 a day to park.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 21, 2024
Thank you for sharing your feedback! I'm sorry to hear that your stay at the Holiday Inn didn't meet your expectations. It's great to hear that the staff quickly addressed the issue with the soap dispenser, and that the shower and water pressure were above average. However, we apologize for the other issues you experienced, including the carpet and fitness center. We will make sure to pass on your feedback to the hotel management.

2/10 Terrible

Carolyn

Traveled with family
Bedbugs
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 19, 2024
Thank you for taking the time to share your feedback about your recent stay at Holiday Inn Downtown Winnipeg. We apologize for the unacceptable experience you had. Please know that we take situations like this very seriously and are taking immediate action to address the issue.

10/10 Excellent

Shieraldine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a good Service
Stayed 2 nights in Apr 2024
Response from Mihi on Apr 15, 2024
Hello ShieraldineThank you for staying at Holiday Inn Downtown. I am happy to see you enjoy your stay.Appreciate you sharing your ratings with us. Hope to see you back soon.Have a great day!Thank you very much.Guest Services Holiday Inn Winnipeg-Downtown.

4/10 Poor

Yvonne

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Mihi on Apr 17, 2024
Hello Yvonne,Thank you for your ratings and hope you enjoyed your stay. Hope to see you soon again.Have a great day!Thank you.Guest Services.

2/10 Terrible

Wk

Disliked: Staff & service, property conditions & facilities
Didnt get to check in
Stayed 1 night in Apr 2024
Response from Mihi on Apr 15, 2024
Hello Wk,Appreciate you sharing your ratings with us. I am sorry your stay didnt go as you plan. Please let us know more. We like to help to make it better.Have a great day!Thank you very much.Guest Services Holiday Inn Winnipeg-Downtown.

8/10 Good

Carrie

Stayed 1 night in Apr 2024
Response from Guest Services on May 3, 2024
Thankyou for your stay with us !

4/10 Poor

Nate

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My vehicle was broken into even though the hotel staff mentioned that there was security on the site. Will not stay again.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 6, 2024
We are very sorry for the experience. We will let the management know about your experience.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 5, 2024
Thakyou for your response !

10/10 Excellent

Shanice Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything. Very friendly staff
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thankyou for your response !

6/10 Okay

Marty

Business traveler
Liked: Staff & service
Nice staff, but outside noise/sirens annoying
Stayed 4 nights in Jan 2024
Response from Guest Services on Mar 31, 2024
Thankyou for your response

10/10 Excellent

KARYN, ATIKOKAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are outstanding. From the check-in, to the restaurant, to the cleaning staff - everyone was friendly, kind, thoughtful and considerate. Thank you for your excellent service and customer support!
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thankyou for you response.

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 5, 2024
Thankyou for your response!

6/10 Okay

Frank

Traveled with group
Disliked: Property conditions & facilities
menu too small parking lot verrry icy
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thankyou for your review

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Not easy to get to, lots of unsafe people. Fights in the pool area and very dingy
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 28, 2024
Dear Guest,We're truly sorry for the difficulties you faced during your stay. Your safety and comfort are our top priorities, and we regret any inconvenience caused by the disturbances and conditions you mentioned. Please know we're taking your feedback seriously and will work to address these issues promptly. We hope for the chance to make it right in the future.Sincerely,Guest Services Team

10/10 Excellent

Jaime-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mihi on Feb 26, 2024
Hello Jaime-Lynn,Thank you very much for staying at Holiday Inn –downtown. Appreciate that you taking time to provide us feedback. I am extremely happy to see that you stay was up to your liking. I will share your comment with our team, I am sure they would love see that you gave 5/5 for our team.Have a great day!Thank you very much.Guest Services Holiday Inn Winnipeg-Downtown.

10/10 Excellent

Abigail

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 24, 2024
Thankyou for the review !

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thankyou for your review.

10/10 Excellent

Alanna

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thankyou for your review !

10/10 Excellent

Gurpreet

Business traveler
Liked: Amenities, property conditions & facilities
Best services all over the world. holiday Inn my first priority ever
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thankyou for your review !

2/10 Terrible

Samad

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very dirty, it seemed that they were accommodating homeless people, that were staying there. There were people that were smoking in stairways, it was very dangerous place, somebody pulled the alarm on our second night and we spent an hour in very cold night. My room smelled very musty, and the property was not well maintained. The front staff were very nice eventhough they had to put up with lots of homeless people.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 14, 2024
We apologize for the inconveniences you experienced during your stay. We take your feedback seriously and are addressing the cleanliness and maintenance issues immediately. Our team is committed to providing a safe and comfortable environment for all guests. Thank you for acknowledging the efforts of our front staff; we are working diligently to improve the overall guest experience.

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness
Room smelled musty, headboard had some weird substance on it, carpet was stained and gross. Toilet made weird noises. Was not very clean
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 14, 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay. Please be assured that we take your feedback seriously, and we are actively addressing the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to make it right on your next visit.

10/10 Excellent

Steven, manitou

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hockey game
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 14, 2024
Thankyou for your review !

8/10 Good

Edmund

Traveled with group
Liked: Cleanliness, staff & service, amenities
My stay was good except for the one functioning elevator that made going to different floors slow.
Stayed 3 nights in Jan 2024
Response from Guest Services on Feb 2, 2024
Thankyou for your review !

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, friendly staff, clean.
Stayed 2 nights in Jan 2024
Response from Guest services on Jan 29, 2024
Thankyou for your review!

10/10 Excellent

Kerey

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on Jan 21, 2024
Thankyou for your review !

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here bed bugs
We checked into the hotel for a funeral and were immediately put off, there was a huge amount of people coming in and out of the building smoking and the front entrance did not seem like an appropriate place to bring the children, there were many people we suspected as being sex workers hanging around. When we checked in, the room was about 30 degrees Celsius, even with the heat turned off and the window cracked open in -20 degree Winnipeg weather we were still hot. We notified the front desk staff and they said to just try to turn on the heat slowly. The second morning we woke up and jumped out of bed as we found a very large bed bug crawling on our 6 year old son’s pillow. Upon getting out of bed we pulled back the bedspread and were horrified to find several more. We informed the staff immediately that we would not be staying the third night and they were helpful in refunding us completely and washing and drying all of our clothes for us. We still had to go out and buy new luggage and find a new clean hotel which took up a significant part of our day. There will be a lot of work to do at home quarantining our clothes and other belongings. It was an awful experience and I will never stay at a holiday inn again.
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 20, 2024
We sincerely apologize for the distressing experience you encountered during your stay at our hotel. Your feedback is deeply concerning, and we want to assure you that we are taking immediate measures to address the issues you've raised. We have initiated a thorough investigation into the cleanliness and safety of our premises, including pest control measures and staff training.Please accept our sincerest apologies for the inconvenience caused to you and your family. We understand the gravity of the situation and the impact it has had on your overall stay. Rest assured, we are committed to rectifying these issues to ensure that such incidents do not occur in the future.We appreciate your patience and understanding during this process. If there is anything more we can do to assist you or if you would like to discuss your experience further, please feel free to contact our management directly.Thank you for bringing these concerns to our attention. We hope to have the opportunity to regain your trust in the future.

6/10 Okay

Rob

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
heater fell apart
Stayed 2 nights in Jan 2024
Response from Guest services on Jan 20, 2024
Thankyou for the review!!

6/10 Okay

Cornelia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest services on Jan 19, 2024
Thankyou for your review

6/10 Okay

Jared

Stayed 3 nights in Jan 2024
Response from Guest Services on Feb 14, 2024
Thankyou for your review !

4/10 Poor

Tina

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 18, 2024
Thankyou for your feedback !

4/10 Poor

Brayden

Traveled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest services on Jan 8, 2024
Thankyou for your feedback.

10/10 Excellent

Albert

Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 7, 2024
Thankyou for your review !

8/10 Good

Kayla

Business traveler
Liked: Amenities
Nice
Stayed 3 nights in Nov 2023
Response from Guest Services on Dec 20, 2023
Thankyou for the review!

10/10 Excellent

Barry

Stayed 1 night in Dec 2023
Response from Guest services on Jan 8, 2024
Thankyou for your feedback!

10/10 Excellent

melkie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very good . i will recommande to friends
It was amazing
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 18, 2023
Thankyou for you response!

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from Guest services on Dec 15, 2023
Thankyou for you review!

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Doors for parade was locked and the metal staircase was slippery felt unsafe to walk down it after fresh snowfall while carrying luggage.
Response from Guest Services on Feb 14, 2024
Thankyou for your review !

6/10 Okay

Nicole

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 12, 2023
Thankyou for your review!

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the restaurant was very good! Rooms quiet. Staff at check in very friendly!
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 10, 2023
Thankyou for your review !

10/10 Excellent

Abdul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 10, 2023
Thankyou for your review

10/10 Excellent

Doreen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 2 nights in Dec 2023
Response from Guest services on Dec 8, 2023
Thankyou for your comment! We will be sharing it with our team.

6/10 Okay

ASHLEY

Traveled with family
Disliked: Property conditions & facilities
Not enough parking. Should not have to pay 20$ a night to not even get a spot!
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 6, 2023
Thankyou for your review

10/10 Excellent

Yeridania

Traveled with partner
Liked: Cleanliness, staff & service, amenities
the staff was amazing ! i didn’t get his name but he checked us in and was super quick and knowledgeable also provided my partner with a Goodie bag because he was a member!
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 6, 2023
Thankyou for your review!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Guest Services on Dec 6, 2023
Thankyou for your review!

4/10 Poor

Cameron

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were worn down. The property is not well maintained. Sketchy area.
Stayed 2 nights in Nov 2023
Response from Guest services on Dec 4, 2023
Thank you for sharing your feedback on your recent stay at Holiday Inn Winnipeg Downtown. We’re glad to hear it was okay, but we’d like to understand better how we can improve based on your 2 out of 5 rating. Your insights are crucial, and we’re committed to enhancing your experience during future visits. Please provide more details so we can address any specific concerns. We appreciate your time and hope to welcome you back for an improved stay.