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Reviews of Residence Inn by Marriott Winston-Salem Hanes Mall

3 out of 5
Residence Inn by Marriott Winston-Salem Hanes Mall
3885 Oxford Station Way, Winston-Salem, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 211 out of 328 reviews" "
Rating 8 - Good. 54 out of 328 reviews" "
Rating 6 - Okay. 28 out of 328 reviews" "
Rating 4 - Poor. 16 out of 328 reviews" "
Rating 2 - Terrible. 19 out of 328 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jack

Liked: Cleanliness, staff & service
Our room was extremely loud and our last night there was horrible. People above us were jumping around from 9:30pm-1:30am. Despite 3 calls to front desk it continued and disrupted our stay and sleep. It is unlikely we would stay here again
Stayed 5 nights in Apr 2024
Response from GM on May 7, 2024
Thank you for leaving your review. I am terribly sorry for the issue that occurred during your stay. I will speak to the front desk team to ensure we don't let something like this happen again. I hope that the next time you're in Winston-Salem that you'll give us another chance. Have a great day!

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No housekeeping if you only stay two nights. Poor breakfast availability. TV too small and inconveniently placed. No facial tissues available.
Stayed 2 nights in Apr 2024
Response from GM on May 7, 2024
I apologize for the issues that occurred during your stay with us. I will speak with the housekeeping department and discuss your concerns with them. I hope that the next time you're in Winston-Salem you will consider giving us another chance. Have a great day!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very wonderful staff!! Definitely enjoyed my visit
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Thank you for the great review! Please visit us again the next time you're in Winston-Salem!

10/10 Excellent

Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was outstanding, the customer service was the best!
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 9, 2024
Thank you for staying with us. Please come back and see us!!!!

4/10 Poor

david

Disliked: Cleanliness
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard as providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Kristina, Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Thank you for the awesome review and for choosing to stay with us! We cant wait to see you again on your next visit!

10/10 Excellent

tabitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
What an awesome review, we appreciate you and so happy to hear you had an amazing experience with us! See you again next visit!

10/10 Excellent

Peter

New updated and clean
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you so much and so happy to hear you found everything you needed and exceeded your expectations. See you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Ups and Downs: Room Excellence, Amenities Lacking
A colleague suggested the room, assuring me I wouldn't be let down, and they were correct. The room was excellent, and I'd certainly contemplate another stay. However, the absence of towels and the presence of pet hair on both the couch and floor were notable issues. While some might find these minor, essentials like towels and cleanliness matter.
Stayed 1 night in Jan 2024

10/10 Excellent

Maya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the front desk lady was welcoming, nice, and very professional.
Stayed 1 night in Jan 2024

10/10 Excellent

Dona

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Robert, weeki wachee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Jan 2024

10/10 Excellent

Danena

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 25, 2024
Thank you so much and appreciate you staying with us!

10/10 Excellent

John

Stayed 1 night in Dec 2023

8/10 Good

Tondalia

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Response from General Manager on Feb 16, 2024
Thank you so much for choosing us during your visit and so happy you enjoyed your stay with us! See you next time!

10/10 Excellent

Amy, Beaverdam

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 2 nights in Dec 2023

10/10 Excellent

Danena

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a full suit, has everything you need for ayour stay . Big rooms big living are and kitchen, it does even have a standard size refrigerator, big closets. We loved.
Stayed 1 night in Dec 2023

8/10 Good

Theron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk agent was great. Especially since Expedia said the room was a private spa hot tub room, which it was not. Was told there are no hot tubs in any rooms in the hotel. So, if it has pictures or description of having one on Expedia, then it is incorrect. They have a large walk in shower in studio rooms or a small tub/shower for handicap accessible rooms.
Stayed 1 night in Nov 2023

4/10 Poor

Alex, Washington

Liked: Staff & service
Disliked: Property conditions & facilities
Trying to cram too many things into such a small room. Very cluttered.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023

8/10 Good

Richard

Stayed 1 night in Nov 2023

6/10 Okay

Paul

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I suggest this hotel for sure!
Beautiful hotel and very clean everywhere!
Stayed 1 night in Sep 2023

10/10 Excellent

Michaell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

TAMARA

Stayed 2 nights in Aug 2023

10/10 Excellent

Amelia

Traveled with partner
Liked: Amenities
Fitness room was great!! And the people are so friendly!! We enjoyed our stay, location was convenient with things too do around!
Stayed 2 nights in Aug 2023

4/10 Poor

SOPHIA

Disliked: Cleanliness, property conditions & facilities
They where able to switch my room after finding lots of ants in my bed. Ladies were kind. Very quiet.
Stayed 5 nights in Jul 2023

8/10 Good

Armah, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful! Room clean and tidy
Stayed 2 nights in Jul 2023

4/10 Poor

Kaila, Winston Salem

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I specifically searched for a stay using a filter to include breakfast and a hot tub. The Residence Inn property description verbatim said, “all 108 rooms have comforts such as private hot tubs…”. This means that any room I choose should have a private hot tub. The room I chose had a walk in shower. I called Expedia and they contacted the hotel who was unwilling to make any concessions for their false description. Instead, Expedia offered a percentage off, which I appreciate. However, the whole purpose of this stay was for my husband to have some dad time and he loves hot tubs. We are both very disappointed with the hotel for false advertising and Expedia for not vetting the property descriptions for accuracy.
Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop
Very nice and clean hotel in a good location
Stayed 1 night in Jun 2023

10/10 Excellent

Sharika

Stayed 1 night in Jun 2023

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay again
We had a problem with our bathroom and the young lady at the desk handled it really quickly.
Stayed 1 night in May 2023

8/10 Good

Shequoia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Yorkiana Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would visit again
Good area, close to the highway and hotel looked very clean and new. Staff were friendly and professional. I would absolutely staff there again.
Stayed 1 night in May 2023

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
All staff were friendly and professional, easy to approach with any questions or concerns. Spotless with comfortable furnishings. Nice breakfast with some unique options.
Stayed 1 night in Apr 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Tabitha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was nice and the room was really great! Originally was placed in a room and the tv was broken. The front desk lady seemed irritated bc I wanted to change rooms but as I paid for this stay I felt I should have all the amenities considered you knew the tv didn’t work before putting me in that room. Anyways, the Second Lady was really nice, she was easy to work with and pleasant.
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is legit. Very clean, nice rooms. The free breakfast in the morning was probably the best I ever had. Only thing was on Expedia it says there is a hot tub but there is not one. The actual hotel website does not say there is a hot tub I should have checked with them first but other than that highly recommend!!
Stayed 1 night in Apr 2023

10/10 Excellent

Luz

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff
Stayed 2 nights in Apr 2023

8/10 Good

Dorinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice, there were dogs barking all night so that was a different experience for me.
Stayed 1 night in Apr 2023

10/10 Excellent

Vincent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and enjoy the weekend. Great staffing
Stayed 2 nights in Mar 2023

6/10 Okay

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible internet connectivity
Decent hotel but internet was horrible. Not good for a busy trip.
Stayed 1 night in Apr 2023

10/10 Excellent

madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cute guy at the desk was very friendly and helpful
Stayed 1 night in Mar 2023

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Pamela

Stayed 1 night in Feb 2023

10/10 Excellent

Robert, Arlington

Stayed 2 nights in Feb 2023

10/10 Excellent

Orpha

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed the warm hospitality of the staff, they seemed happy to answer questions and had bright smiles as they served. The atmosphere of my room feel clean and inviting. I like the benefits of the full kitchen and the spacious layout of the room. The location was excellent for a business trip and local shopping. I will definitely return many times.

10/10 Excellent

Antonia