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Reviews of Heritage Inn Yosemite/Sonora

2 out of 5
Heritage Inn Yosemite/Sonora
350 S Washington Street, Sonora, CA

Reviews

7.6

Good

Rating 10 - Excellent. 374 out of 1000 reviews" "
Rating 8 - Good. 294 out of 1000 reviews" "
Rating 6 - Okay. 148 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 100 out of 1000 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, friendly, clean and comfortable.
Stayed 1 night in May 2024

8/10 Good

Christina, Torrance

Traveled with family
Liked: Cleanliness, staff & service, amenities
The pool hasn’t been working for the past 2 years we’ve gone but they now have a full breakfast which is extremely beneficial
Stayed 3 nights in May 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast!!
Stayed 2 nights in May 2024
Response from Front Desk on May 13, 2024
Good Evening David, Thank you so much for taking the time to leave us review. We are so happy that you liked the breakfast. WE hope to see you again.

10/10 Excellent

Natasha, Elk Grove

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and walkable in Sonora.
Stayed 1 night in May 2024
Response from Joel - Front Desk Staff on May 12, 2024
Thank you very much for staying with us! We appreciate you taking the time to leave a review.

10/10 Excellent

Alaina

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Fantastic location and cute property, although it’s right off the main drain so it is noisy. Helpful staff The tub wasn’t properly cleaned and smelled strongly of bleach. But overall I would stay again.
Stayed 1 night in May 2024
Response from Joel - Front Desk Staff on May 5, 2024
Thank you very much for staying with us. We appreciate you taking the time to leave us this feedback so we can work to improve that cleanliness. We hope we can see you again soon.

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It can be a noisy experience because the rooms on street-side can hear all the street traffic plus the cars parked only feet from your door. choose a third-floor room at the back of the property. Complimentary breakfast has many choices. Cinnamon muffins are great. Staff in the office , especially Emily, was very helpful.
Stayed 2 nights in May 2024
Response from Emily - Front Desk on May 8, 2024
We appreciate your feedback. And thank you for choosing us for your stay! We hope you come back and visit us again :)

8/10 Good

Alyx

Liked: Cleanliness, staff & service
The best part of my experience was my interactions with the front desk—they are so nice! However, I was disappointed that the pool and hot tub were not in service when I arrived, so be sure to call and ask before you book your stay. I stayed in room 110, and it was nice. Perfect for a quick overnight stay.
Stayed 1 night in Apr 2024
Response from Emily - Front Desk on May 8, 2024
We are happy you had a good stay with us, we are trying to get the pool back in order asap. We appreciate your feedback.

8/10 Good

Hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front office lady nice breakfasts
Stayed 1 night in Apr 2024
Response from Emily - Front Desk on May 1, 2024
We are pleased to hear you enjoyed your stay with us. We thank you for choosing us and appreciate your feedback! Come again soon! :)

10/10 Excellent

stefanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We will be coming here again. The breakfast was very good. They kept bringing more hot food out. I would reccomend the Heritage Inn to anyone.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 29, 2024
Thank you for your kind review. We are so happy that you enjoyed your stay with us, we hope you will come back again soon.

10/10 Excellent

Martha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All office personnel were friendly and helpful
Stayed 1 night in Apr 2024
Response from Joel - Front Desk Staff on Apr 28, 2024
Thank you very much for staying with us! We're overjoyed to hear that you enjoyed it. Hope we can see you again sometime.

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities
Positives: The staff was friendly and the room was good with everything we expected. The included breakfast was generous, and had good hours. A staff member even telephoned us on the first night to make sure everything was OK. The wifi was reliable and fast. Negatives: We were lucky to receive a room in the back of the hotel - but in spite of that, there was a LOT of noise from the parking lot on 2 of the nights. People liked to mingle back there past midnight. Also, there was a lot of noise from the room above, which luckily stopped after 11:30PM. The climate control system is also very loud - an old fashioned thru-wall unit.
Stayed 2 nights in Apr 2024
Response from Emily - Front Desk on Apr 26, 2024
We appreciate your feedback, and thank you for choosing us for your stay.

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Garbage they will make up whatever lie they can to keep your deposit!!!
Stayed 1 night in Apr 2024
Response from Front Desk Staff on Apr 25, 2024
We are sorry you had a bad experience, but please call the front desk if you have any issues, especially regarding something such as this. 209-532-3633

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily - Front Desk on Apr 25, 2024
We are pleased to see you enjoyed your stay with us! Thank you for your feedback! :)

10/10 Excellent

Lourdes

Stayed 1 night in Apr 2024
Response from Emily - Front Desk on May 2, 2024
Thank you for your feedback!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Good Evening Jessica, Thank you so much for leaving us such a great review. We are glad you enjoyed your stay with us and we hope to see you again.

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and kind, our room was clean and breakfast was great. This is a great place to stay!
Stayed 1 night in Apr 2024
Response from Emily - Front Desk on Apr 10, 2024
We are pleased to see you enjoyed your stay with us! Thank you for choosing our hotel, we look forward to your next visit! Thanks for the feedback! :)

10/10 Excellent

Phuong, KENTWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Emily - Front Desk on Apr 5, 2024
Glad to see you enjoyed your stay with us! Thank you for your feedback.

8/10 Good

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reason for 4 stars, bed was not great. Staff was very nice and accommodating.
Stayed 3 nights in Mar 2024
Response from Emily - Front Desk on Apr 3, 2024
We appreciate your feedback, thank you for choosing us for your stay!

10/10 Excellent

Jerome

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located in downtown Sonora, within walking distance of most restaurants. The staff is very friendly and helpful. The rooms are clean and recently renovated. The beds are comfortable. Breakfast is included and very good.
Stayed 3 nights in Mar 2024
Response from Emily - Front Desk on Apr 3, 2024
We are pleased to see you enjoyed your stay with us. We appreciate your feedback and hope you stay with us again in the future!

6/10 Okay

Cong

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The pet accessible rooms were not well cleaned as my allergies were affected when staying there.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 1, 2024
We appreciate your feedback.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and receptive !
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 30, 2024
Thank you so much for your kind review, We hope you will stay with us again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff great place to stay
Stayed 1 night in Mar 2024
Response from Front Desk. on Mar 30, 2024
Good Evening, Thank you so much for taking the time to leave us a great review. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Bruce W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff especially Connie was very helpful to us and the room was wonderful
Stayed 1 night in Mar 2024
Response from Emily - Front Desk on Mar 28, 2024
We are pleased to hear you enjoyed your stay! We appreciate your feedback and look forward to your next visit!

10/10 Excellent

del

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay in Sonora, nice clean rooms, quiet good breakfast. Walking distance to a lot of things would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Emily - Front Desk on Mar 26, 2024
We are delighted that you enjoyed your stay. We appreciate your feedback and look forward to your next visit!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good breakfast
Stayed 2 nights in Mar 2024
Response from Emily - Front Desk on Mar 26, 2024
We are pleased to see you enjoyed your stay with us. We appreciate your feedback and look forward to the next time you visit! :)

10/10 Excellent

Khelidja

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like is the heater to noisy
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 25, 2024
Good Afternoon, Thank you so much for taking the time to leave us a review. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Jerome

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 13, 2024
Good Afternoon Jerome, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us and hope to see you again.

6/10 Okay

Katherine, Alameda

Traveled with partner
Upon check in I was asked to take a copy of my drivers license. This is the first time this has happened and I was opposed however was told it was their policy. This action leaves me and other people open to Identity Theft if the copy was obtained and could cause problems. There was already a credit card taken so a ID was not necessary.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 21, 2024
We use this policy to make sure your reservation is secure and securely dispose of sensitive information when it's not longer necessary.

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and comfortable.
Stayed 2 nights in Feb 2024
Response from Emily - Front Desk on Mar 20, 2024
We are pleased to hear you enjoyed your stay with us! We appreciate the feedback! Hope you will choose us again for your future trips!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Emily - Front Desk on Mar 20, 2024
We are pleased to see you enjoyed your stay! We hope you'll come back another time! Thank you for the feedback!

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Great location staff was amazing
Stayed 1 night in Mar 2024
Response from Emily - Front Desk on Mar 19, 2024
We are pleased to hear you had a great stay! We appreciate your feedback!

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel was very kind and breakfast was awesome!
Stayed 4 nights in Mar 2024
Response from Emily - Front Desk on Mar 19, 2024
We are glad you enjoyed your stay with us! We hope you choose us next time you are in the area!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily - Front Desk on Mar 13, 2024
We are delighted that you enjoyed your stay! We hope you will choose us for your next visit! :)

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 31, 2024
Thank you so much for taking the time to leave us a review. We hope to see you again.

8/10 Good

Feiyi

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Emily - Front Desk Staff on Feb 27, 2024
We are glad you enjoyed your stay! Thank you for the positive feedback! Come again! :)

10/10 Excellent

Emmett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and comfortable stay.
Response from Joel - Front Desk Staff on Feb 25, 2024
Thank you very much for staying with us! We're glad to see you had a good stay and appreciate you taking the time to leave a review. Here's hoping we can see you again!

8/10 Good

Sheridan

Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice and theyre doing their best to keep amenities and building modern. Staffs are extremely friendly. That being said they like to chit chat so much even though the line to check in is long. I think the management needs to give training to upskilled. The longest check in process I have. They would start and pause to start a new task and pause. Please provide your staff with efficiency training and perhaps update your system and use new tools . Other than that room was spacious, thin walls you can hear the people next door. bathroom was nice and appreciate that they have shape, lotion and that stuff mounted in rather than single tiny ones. Bonus to one employee who helped me with the vending machine.
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 24, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback to help us make improvements. We hope to see you again.

10/10 Excellent

cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
The hot breakfast in their new breakfast room is absolutely amazing. This will be our new go to spot when coming to town.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Hi Cassidy, We are so happy you love the breakfast in our new breakfast room. Thank you so much for taking the time to leave us a review. We look forward to seeing you again.

10/10 Excellent

Dennis

Stayed 1 night in Feb 2024
Response from Front Desk Staff on Mar 21, 2024
Thank you for staying with us!

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Great place to stay. Nice folks
Stayed 1 night in Feb 2024
Response from Front Desk Staff on Feb 21, 2024
Thank you for the kind review! we are happy you chose us for your stay! Please come again!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 14, 2024
We are delighted you had a great stay! We hope to see you again soon!

6/10 Okay

pedro

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a cheap hotel. I rented a room for 3 ppl and it had a king bed plus only a sofa bed that had no sheets. They only place towells for 2. The front desk staff was super nice though
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 5, 2024
Hi Pedro, Thank you for the review. We are so sorry to hear about the sofa bed not having sheets. We would have been happy to get you sheets from the front office and taken care of that for you. We have towels up at the front desk and would have been more than happy to give you towels as well. If you stay with us again please feel free to let us know at the front desk of any issues that come up. We are happy that you stayed with us and we are always striving to do better.

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tina- Front Desk on Feb 4, 2024
Hello Kasey, Thank you so much for the wonderful review. We appreciate you staying with us and would love to see you again.

10/10 Excellent

Antone

Stayed 2 nights in Feb 2024
Response from Tina- Front Desk on Feb 5, 2024
Thank you so much for taking the time to leave a great review. And we thank you so much for staying with us. We hope to see you again.

2/10 Terrible

Daniel, Vista

Business traveler
The hotel accused me of smoking in the room during my stay and charged me and additional 300.00 us which I will be disputing. I would like for you to look to get my money / deposit back. Thank you.
Stayed 1 night in Jan 2024
Response from Heritage Inn on Jan 31, 2024
We have sent you pictures and information on the damages for smoking in the room. This is unacceptable and 300.00 does not cover the extent of the damages and the revenue lost. We're really sorry. We expect our guest to follow our policies and keep our room fresh.

10/10 Excellent

Stscy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Heritage Inn,room was spacious & clean. Breakfast was amazing.The staff was helpful.Weve stayed her numerous times and Everytime has been wonderful.
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on Jan 30, 2024
Thank you for choosing us as your hotel when you come out his way! We appreciate the continued support! We hope to see you again soon!

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Tina- Front Desk on Jan 29, 2024
Thank you so much for taking the time to leave us a positive review. We hope that you will stay with us again.

10/10 Excellent

keranjit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and walking distance to many restaurants/bars. Across street from gas station
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 27, 2024
We are so glad you enjoyed your stay!

10/10 Excellent

tiffany

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff friendly, and aim for customer satifaction. Hot breakfast was excellent. Property outside is old, however they are working to update. I rented jacuzzi suite. Room was nice, however tub was outdated and old, water was slow filling, 1-2 broken jets,, but others worked good. most important water was hot like i liked it. No real complaints, it did its job for my sore muscles. Bed was very comfortable. I enjoyed my stay. Will stay again without hesitation.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 22, 2024
Thank you very for staying with us! We appreciate you taking the time to leave this feedback. Hope to see you again soon!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Staff on Jan 21, 2024
Thank you very much for staying with us! We appreciate you taking the time to leave a review.