5280 76 Dr, I-80e Ex 223 I 76 Ex 218, Austintown, OH
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Guest,Thank you for your feedback. We're glad to hear that you had a positive experience during your stay. If there are any areas where you believe we can improve to make your next stay even better, please feel free to let us know. Your input is valuable to us, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
10/10 Excellent
Donald
Traveled with pets
Apr 18, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
I stay here because they allow pets with no size limits. Since I have an 80 pound dog, this is important. The property is a little "tired." But it's convenient, located right off Rt. 80, which means some traffic noise. But check in is always very easy, and the staff is always pleasant.
Donald
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Guest,Thank you for your perfect rating and kind feedback! We're glad to hear that you appreciate our pet-friendly policy and convenient location. We apologize for any inconvenience caused by the traffic noise and any tired aspects of the property. Your satisfaction is important to us, and we're pleased to hear that check-in is always easy and our staff is pleasant. We appreciate your loyalty and look forward to welcoming you and your furry friend back for another comfortable stay.Sincerely, Hotel Manager
Dear Guest,Thank you for your perfect rating and kind words about our staff! We're delighted to hear that you found them friendly and professional. Providing excellent service is our priority, and we're glad that our team made your stay enjoyable. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
Dear Guest,Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we would appreciate any specific feedback you have so we can address any areas for improvement. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Sincerely, Hotel Manager
Dear Guest,Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your time at our hotel. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager
8/10 Good
Hemasundar
Mar 24, 2024
Hemasundar
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 13, 2024
Dear Guest,Thank you for your feedback and rating. We're glad to hear that you had a positive experience overall. If there are any specific areas where you believe we can improve and earn a higher rating next time, please feel free to let us know. Your input is valuable to us as we strive to enhance the experience for all our guests. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager
Dear Guest,Thank you for your feedback. We're glad to hear that you had a good experience during your stay with us. If there's anything specific that you feel we could improve upon, please don't hesitate to let us know. We value your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
Very close to a highway, which cannot be changed. Parking lot noise at odd hours. Non-smoking room across from a smoking room and whole building smelled like cigarettes and chemical air freshener. Toilet seat was unstable.
Bed was fine.Shower was fine. Breakfast included was fine.
Not the worst place ever, but I think I would look elsewhere for a better night sleep.
Kathi
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience caused by the proximity to the highway and noise disturbances in the parking lot. Your comments regarding the smell and room conditions are concerning, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager
Dear Guest,Thank you for your review. We appreciate your feedback and hope to learn more about your experience to further improve. If there's anything specific you think we could do better, please feel free to share. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager
10/10 Excellent
MYUNG
Feb 27, 2024
MYUNG
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Guest,Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience during your stay with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're delighted that we succeeded during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager
Dear Guest,Thank you for your positive feedback and perfect rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager
Price was low so I was afraid the place would be a dive. Actually, very clean. I would stay there again.
Prudence
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you had a pleasant surprise with our hotel and found it to be very clean despite the low price. Providing a clean and comfortable stay at an affordable price is important to us, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
8/10 Good
Michael
Feb 16, 2024
Location
Michael
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for your review and positive rating! We're glad to hear that you found our hotel's location satisfactory. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
6/10 Okay
DREW, Parma
Feb 4, 2024
Liked: Cleanliness, staff & service
For the price, it was fine. My confused neighbors were banging on the door while I was in the bathroom, but they figured out they had the wrong room 🙂. Everything in the room was fine, bathroom was ehh. Bed was fine.
DREW
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 14, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that overall, you found your stay to be satisfactory given the price. We apologize for the inconvenience caused by your neighbors' confusion, but we're relieved to hear that it was resolved without further issue. We appreciate your comments regarding the bathroom and will use them to improve our accommodations. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager
Dear Guest,Thank you for your 5-star rating on Expedia! We appreciate your positive feedback. If there's anything specific you enjoyed about your stay or if you have any suggestions, feel free to share. We value your support and hope to welcome you back for another excellent experience.Sincerely, Hotel Manager
Very polite & helpful staff. Clean property, quiet.
Shawn
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our staff very polite and helpful, and the property clean and quiet. If you have any additional comments or suggestions, feel free to share. We appreciate your choice and look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager
Very friendly at desk. Room is very clean and quiet.
Joe
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you experienced a very friendly reception and found your room to be clean and quiet. If there are any specific aspects you loved about your stay, feel free to share. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager
This is my 3rd stay in this hotel. The lady behind the desk on night duty was very nice and polite
Inderjit
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for your outstanding 10 out of 10 rating on Hotels.com! We are thrilled to hear that you have chosen to stay with us for the third time, and it's especially rewarding to know that our night desk staff has been polite and accommodating. Your loyalty and positive feedback are greatly appreciated, and we look forward to welcoming you back for many more pleasant stays in the future.Sincerely, Hotel Manager
8/10 Good
Laura
Traveled with family
Jan 12, 2024
It was good
Laura
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We appreciate your input, and we're glad to hear that your stay was good. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable and earn that fifth star, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager
Dear Guest,Thank you for sharing your positive experience with the check-in process. We're delighted to hear that it was quick and effortless. Providing efficient and seamless service is our goal, and we're pleased to know we met your expectations. We appreciate your feedback and look forward to the opportunity to host you again for an even better experience.Sincerely, Hotel Manager
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our team accommodating and friendly. Providing excellent service is our priority, and we're pleased that we met your expectations. If there are any specific instances or team members that stood out during your stay, we would love to hear more. We appreciate your choice to stay with us and look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager
10/10 Excellent
Luis H
Dec 17, 2023
Luis H
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager
8/10 Good
CHARLES
Dec 9, 2023
Liked: Staff & service, room comfort
CHARLES
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear Guest,Thank you for sharing your feedback with us. We're glad to see that you had a positive experience, as indicated by your 8 out of 10 rating. If there are any specific aspects you enjoyed or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you back for an even better stay in the future.Sincerely, Hotel Manager
Dear Guest,Thank you for taking the time to rate us 5 out of 5. We appreciate your positive feedback. If there are any specific aspects you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to the opportunity to welcome you back for another great experience in the future.Sincerely, Hotel Manager
8/10 Good
Catherine
Dec 6, 2023
Catherine
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Catherine,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager
2/10 Terrible
breigh
Traveled with group, Traveled with partner
Dec 1, 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff was rude and cussing at us bc we were a few mins late checking out unacceptable
breigh
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 2, 2023
Dear Guest,We appreciate your feedback on your recent stay. We are glad you found positive aspects, but we sincerely apologize for any rudeness during checkout. We will address this promptly to ensure a better experience in the future.Sincerely, Hotel Manager
10/10 Excellent
MICHAEL
Traveled with family and small children, Traveled with group
Was great for the price and clean breakfeast included I recommend
MICHAEL
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Guest,We are delighted to hear that you enjoyed your stay with us, especially noting the value for the price, cleanliness, and the included breakfast. Your recommendation means a lot to us. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager
Staff is very friendly and helpful, properly smelled heavily of marijuana, room wasn’t as clean as it could have been, bedding was clean
Lisa
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We appreciate your positive comments about our friendly and helpful staff. However, we sincerely apologize for the inconvenience caused by the unpleasant smell in the property and the cleanliness issues in your room. Please be assured that we take your concerns seriously and will address them to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide a more satisfactory stay in the future.Sincerely, Hotel Manager
10/10 Excellent
JEREMY
Nov 24, 2023
JEREMY
Stayed 1 night in May 2023
Response from Hotel Manager on Dec 14, 2023
Dear Guest,Thank you for sharing your positive feedback on your recent stay. We are delighted to learn that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If there are any specific aspects you particularly enjoyed or any suggestions for improvement, please feel free to let us know. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager
10/10 Excellent
David
Nov 19, 2023
David
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Guest,Thank you for the perfect rating! We're thrilled to see that you had an excellent experience during your stay. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!!Sincerely,Hotel Manager
8/10 Good
Mark
Nov 19, 2023
Mark
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 13, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your rating and would love to hear more about your stay. If there are specific areas you feel we excelled in or aspects where we can improve, please feel free to share. Your input is valuable, and we hope to have the opportunity to enhance your experience during a future stay.Sincerely, Hotel Manager
8/10 Good
Shlomit
Nov 17, 2023
Liked: Cleanliness, staff & service, room comfort
Shlomit
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear Guest,Thank you for taking the time to provide your feedback and for giving us a rating of 8 out of 10. We appreciate your input and would love to hear more about your experience. If there are specific areas where we can improve or if there were aspects you particularly enjoyed, please feel free to share. Your feedback is valuable to us as we strive to enhance our guests' experiences. We hope to have the pleasure of welcoming you back for an even better stay in the future.Sincerely, Hotel Manager
6/10 Okay
Verified traveler
Traveled with family
Nov 14, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Terrible service, good rooms
The staff is rude. Sara the receptionist was rude. Whoever was the family member in the morning, I assume the mom was equally rude. The hallways smelled terrible of smoke and looked a bit rundown so I was surprised the room didn’t smell and that the room looked better than expected. The breakfast was cereal, yogurt and toast. For the price it’s okay for a nights stay.
Verified traveler
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear Guest,Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing the issues you have raised. We look forward to welcoming you again soon. Sincerely, Hotel Manager
8/10 Good
Barbara
Traveled with family
Nov 6, 2023
Liked: Cleanliness, staff & service, room comfort
Over ok
Stay here twice…ok for a night. Room was near outside door so all the smoke from smokers could smell in hallway & room. Other than that it serves it purpose as an overnight stay quick easy access to Hwy…close to casino if you enjoy that
Barbara
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Dear Guest,Thank you for your feedback and for choosing to stay with us. We appreciate your comments and understand your concerns about the proximity of your room to the outside door. We'll take this into consideration as we work to improve our guests' experience. We're pleased to know that our location serves its purpose for an overnight stay and provides convenient access to the highway, as well as being close to a casino for those who enjoy it. We hope to have the opportunity to welcome you back and ensure a more comfortable stay in the future.Sincerely,Hotel Manager
6/10 Okay
Theresa
Traveled with family
Oct 31, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was very clean, a bit outdated. A very basic room no extras. Breakfast was also very very limited. The location was in a truck stop area. All that being said, the room was very cheap compared to others to others in the area. The bed was great and got a good nights sleep.
Theresa
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your comments on the cleanliness of the property and the quality of the bed for a good night's sleep. We understand your points about the room being basic and the breakfast offerings being limited. While we aim to provide good value for your stay, we also take your feedback to heart. Your comments help us identify areas for improvement, and we will consider ways to enhance our room amenities and breakfast options. We hope you'll consider staying with us again, and we'll strive to make your next visit even more comfortable and enjoyable.Sincerely,Hotel Manager
Really nice staff, extremely clean, very affordable. A bit of a dicey looking area…. but the motel itself is safe, clean and friendly.
Raymond
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Guest,Thank you for your valuable feedback. We're pleased to hear that you found our staff really nice, the property extremely clean, and the rates very affordable. Your comments about the area are noted, and we're glad to hear that you felt safe and comfortable at our motel. We appreciate your review, and we hope to continue providing you with a safe, clean, and friendly experience during your stays. If you have any further insights or suggestions, please don't hesitate to share.Sincerely,Hotel Manager
6/10 Okay
Jesse
Oct 25, 2023
Jesse
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 15, 2023
Dear Guest,Thank you for choosing our hotel for your stay, and we appreciate you taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations. Your comments are valuable to us as they help us identify areas for improvement. If there are specific aspects you'd like to discuss or suggestions you have, please feel free to reach out to us. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager
Dear Guest,Thank you for the rating. If you have any specific feedback or comments about your stay that led to the 8 out of 10 rating, we'd appreciate hearing more to help us provide even better experiences for our guests in the future. We hope to have the opportunity to host you again.Sincerely,Hotel Manager
Dear Robert, We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comment is serious, and we have passed it on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager
Unable to stay was refused entry because of our pet, that was addressed before booking
William
Stayed 7 nights in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Dear Guest,We apologize for the inconvenience and misunderstanding regarding your pet. We understand that you had addressed this matter before booking, and we are truly sorry that you were refused entry. This does not align with our usual policies. Your feedback is valuable, and we will investigate this issue to ensure it does not happen in the future. We appreciate your patience and understanding, and we hope to have another opportunity to accommodate you and your pet in the future.Sincerely,Hotel Manager
Dear Michael,Thank you for your review on Expedia. We're pleased to know that you found our beds very comfortable during your stay. Providing a comfortable and restful experience for our guests is a top priority for us. If you have any additional feedback or if there's anything we can do to further improve your experience, please don't hesitate to let us know. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager
Dear Jason,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager
Dear Adrian,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. If you have any specific comments or suggestions to make your next stay even better, please feel free to share. We look forward to serving you again in the future.Sincerely,Hotel Manager
4/10 Poor
sarah
Sep 4, 2023
sarah
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 25, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
6/10 Okay
Vickie
Traveled with family
Sep 2, 2023
Liked: Cleanliness, staff & service
Older hotel/Friendly staff
Older hotel with friendly staff. Had some trouble with Wi-Fi not working, but was resolved in a couple of hours. Some noise could be heard from highway. Beds were comfortable. Room was clean, given the age of the property. Would stay again.
Vickie
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 3, 2023
Dear Vickie,Thank you for taking the time to provide feedback about your stay at our hotel. We're pleased to hear that you found our staff friendly and our rooms clean and comfortable, despite the age of the property. We apologize for any inconvenience you experienced with the Wi-Fi but are glad to know it was resolved promptly. If you ever find yourself in the area again, we'd be delighted to welcome you back for another stay. If you have any additional comments or suggestions, please feel free to share. Your input is valuable to us.Sincerely,Hotel Manager
Adequate in all ways. Heavy traffic location with lots of trucks all around.
Dan
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 3, 2023
Dear Dan,Thank you for sharing your feedback about your stay. We're pleased to hear that you found our hotel to be adequate in all aspects. However, we apologize for any inconvenience caused by the heavy traffic and trucks in the area. We appreciate your input and hope to have the opportunity to host you again in the future.Sincerely,Hotel Manager
6/10 Okay
Verified traveler
Traveled with family
Aug 31, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
smoky smell
Smoking rooms are on the same floor as non-smoking, so our room and the hallways smelled of smoke.
Verified traveler
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 1, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the smoking rooms on the same floor as non-smoking rooms. We understand the importance of ensuring a comfortable stay for all our guests, and we will certainly look into ways to address this issue to improve the overall experience. We appreciate your valuable input and hope to have the chance to provide you with a better stay in the future.Sincerely,Hotel Manager
The hotel is located right next to a truck stop and a strip club. It was somewhat noisy with the traffic. Our room had a funky smell and the carpet was damp. For the price it was a fine place to stop overnight traveling with animals.
The area is very nice. Lots of restaurants and a nice brewery.
Emily
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear Guest,We appreciate you sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience caused by the location near a truck stop and strip club, which might have contributed to noise from traffic. We're sorry to hear about the funky smell and damp carpet in your room; please know that this falls short of our standards and we'll work to address these issues. We're glad to hear that the area itself was nice, with plenty of dining options and a brewery to enjoy. We hope that despite these challenges, you were able to have a comfortable stay while traveling with your animals. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager
Room was clean. Quiet. restaurant close by. Little breakfast area.
Cynthia
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you found your room to be clean and enjoyed a quiet environment. It's great that you had the convenience of a nearby restaurant and a little breakfast area during your stay. We value your input and hope to welcome you back for another comfortable visit in the future.Sincerely,Hotel Manager