The listing on Expedia notes an elevator for accessibility and that it is two floors. Upon checking in, my family was given a room on the 2nd floor. We had 4 peoples' worth of luggage to get out of our truck and get upstairs, and I asked if there was a cart, but the clerk at the counter couldn't locate one and said people must have taken them to their rooms. I asked where the elevator was so we could just carry our luggage, but she said there was no elevator. Guess a cart doesn't do much good, then. I also asked about a later checkout, since we were checking in very late due to traffic, but she just said if we checked out after 11am there would be additional charges. Thanks.