Extra beds

Reviews of EMA House Hotel Suites

4 out of 5
EMA House Hotel Suites
Nordstrasse 1, Zürich, ZH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 455 out of 630 reviews" "
Rating 8 - Good. 141 out of 630 reviews" "
Rating 6 - Okay. 18 out of 630 reviews" "
Rating 4 - Poor. 8 out of 630 reviews" "
Rating 2 - Terrible. 8 out of 630 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judy, Mtn. Home

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect! I usually try to include pro and cons of a property but I don’t have any cons and would just highly recommend.
Stayed 2 nights in Apr 2024
Response from Jonathan Anthamatten, General Manager on Apr 23, 2024
Dear Judy,Thank you very much for your wonderful review. We are thrilled to hear that we were able to meet your expectations and that you would highly recommend EMA House Hotel Suites. Your kind words are greatly appreciated by our entire team. We look forward to welcoming you back for another perfect stay in the future.

10/10 Excellent

Karen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, we loved this property!
Stayed 1 night in Apr 2024
Response from Jonathan Anthamatten, General Manager on Apr 23, 2024
Dear Karen,Thank you so much for your kind review! We are glad to hear that you had a great stay at EMA House Hotel Suites. We appreciate your feedback and will continue to work hard to make sure that all of our guests have a wonderful experience. We look forward to the pleasure of welcoming you back on your future visits to Zurich.

10/10 Excellent

jessica

Stayed 1 night in Apr 2024

8/10 Good

Piyush Kumar

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jonathan Anthamatten, General Manager on Apr 15, 2024
Dear Piyush Kumar,We appreciate your positive rating of your experience at EMA House Hotel Suites. It is wonderful to know that we could meet your expectations and we hope that we will have the pleasure of welcoming you back in the future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly wonderful location! Great to have a tram stop right in front, but also was an easy and beautiful walk over the footbridge crossing the Limmat and through the Platzspitz park to the Hauptbahnhof. The views of the Limmat and the industrial quarter all the way to Uetilberg from our 6th floor windows were really stellar! We liked being able to open the big window for some fresh Spring air! The kitchen was great, with it's Keurig, good refrigerator, and dishwasher. And, we were thankful to have a washer/dryer (even though it was a bit frustrating when it refused to open at the end of the cycles, which took a really long time too). All of the staff (housekeeping and front desk) were super nice and accommodating! The whole apartment felt very luxurious and everyone concluded that it really was a perfect choice for our stay in Zürich. Thank you so much! We will be back.
Stayed 7 nights in Mar 2024
Response from Jonathan Anthamatten, General Manager on Apr 8, 2024
Dear James,Thank you very much for your kind and detailed review. We are delighted to read that you enjoyed the location of our hotel, the views from your room and the amenities provided, including the kitchen and washer/dryer. We appreciate your kind words about our staff and are glad they could contribute to making your stay a remarkable one. Please accept our apologies for any inconvenience caused by the washer/dryer, we will definitely look into this. We are honoured that you chose EMA House Hotel Suites for your stays in Zürich and we look forward to welcoming you back soon.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jonathan Anthamatten, General Manager on Apr 5, 2024
Dear Alexander,We are delighted to hear that your stay at EMA House Hotel Suites was excellent. Your satisfaction is our primary goal and we are pleased to know we achieved it. We look forward to welcoming you back on your next visit to Zurich.

10/10 Excellent

Sadik, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jonathan Anthamatten, General Manager on Apr 5, 2024
Dear Sadik,Thank you for your excellent rating. We are delighted to know that you had an enjoyable stay at EMA House Hotel Suites. We strive to provide our guests with the best possible service and your feedback is a testament to our efforts. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

kira

Stayed 1 night in Feb 2024
Response from Jonathan Anthamatten, General Manager on Apr 5, 2024
Dear kira,Thank you for leaving us such a wonderful rating. We are thrilled that you enjoyed your stay at the EMA House Hotel Suites. We look forward to hosting you again on your next visit to Zurich.

10/10 Excellent

Junaidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was comfortable. The apartment was so nice and huge and enough to fit 6 people though it says for 5 pax. The breakfast was sent to the room which was good with good varieties even is set. But we had additional 1 teen child and enough to fit in the room and even we requested for consideration to charge additional 1 pax to the same room (as family we prefer to be in same room), it was denied and asked to take another room. What to do as that was their policy.
Stayed 1 night in Feb 2024
Response from Jonathan Anthamatten, General Manager on Feb 20, 2024
Dear Junaidi,It is great to hear that you found our suites comfortable and spacious. We are also pleased that you enjoyed the variety of our in-room breakfast. Regarding our policy on room occupancy, we maintain these rules according to fire safety regulations of the authorities. While we understand your preference to stay as a family in one room, we must adhere to these safety guidelines to ensure a consistent experience for all our guests. We truly hope that despite this, you and your family had a memorable time at EMA House Hotel Suites and will consider us for future stays. We are always eager to provide you with a warm and pleasant stay at EMA House Zurich.

10/10 Excellent

DeAnne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely spot for our two day stay in Zurich! Great proximity to plenty of restaurants, right on the river with a tram stop directly across the street. And I loved having a washed/dryer in the room! One thing that surprised us was the extra charge to ‘unlock’ the kitchen. When I booked the room, there were photos showing a full kitchen. We were looking forward to this after spending eight days at a small boutique hotel without such amenities. At the room rate paid, access to the kitchen should have been provided or at least clarified more directly in the booking details.
Stayed 2 nights in Jan 2024
Response from Jonathan Anthamatten, General Manager on Feb 20, 2024
Dear DeAnne,Your wonderful words about our location and amenities have lit up our day! We are glad you found our proximity to various restaurants and the tram stop convenient and that the in-room washer/dryer added to your comfort. Regarding the kitchen usage, we value your feedback and understand your point of view. To cater to a wide range of traveller needs, we do offer different rate plans, some of which include kitchen use. We are sorry if this was not clear at the time of your booking. Your comments inspire us to make our policies and facilities more transparent for our valued guests. Thank you again for choosing EMA House Hotel Suites for your stay in Zurich. We hope to welcome you back soon.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay! Large spacious rooms, comfy beds, yummy breakfast and delightful staff :-)
Stayed 3 nights in Jan 2024
Response from Jonathan Anthamatten, General Manager on Jan 29, 2024
Dear Heather,It is wonderful to know that you enjoyed your stay at EMA House Hotel Suites. It is always a joy to hear that our spacious rooms and comfortable beds were to your liking. Our team prides itself in providing a delightful service and it is gratifying to know that we made your experience remarkable. Your kind words about breakfast are also appreciated. We believe a good start to the day begins with a hearty breakfast and are happy to hear that ours met your expectations. We hope to have the pleasure of welcoming you back to Zurich in the near future.

10/10 Excellent

Ameer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and staff.
Very comfortable, convenient to everything, and best of all, the people at the front desk made us feel completely at home and helped us with a number of small requests. Best check-in ever. Room was great too!
Stayed 1 night in Jan 2024
Response from Jonathan Anthamatten, General Manager on Jan 12, 2024
Dear Ameer,It is heartening to hear about your positive experience at EMA House Hotel Suites. It is wonderful to know that you found our location convenient and our rooms comfortable. Your kind words regarding our service desk team are particularly inspiring. Our staff is indeed committed to extending the highest level of hospitality, ensuring our guests feel at home. We strive to make check-in process smooth and hassle-free for our guests and it is delightful to know that we were successful in this regard during your stay. We look forward to welcoming you back on your next visit to Zurich.

10/10 Excellent

Harnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Jonathan Anthamatten, General Manager on Jan 12, 2024
Dear Harnie,We are delighted to hear that you enjoyed your stay at EMA House Hotel Suites. We strive to provide our guests with an enjoyable stay and we are glad that we were able to exceed your expectations. Thank you for choosing us and we hope to welcome you back again soon.

10/10 Excellent

Abdul Nasser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jonathan Anthamatten, General Manager on Jan 5, 2024
Dear Abdul Nasser,We are delighted to hear that you had a great experience. We appreciate your satisfaction and would be pleased to welcome you back to EMA House Hotel Suites in the future.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Our family suite met our expectations. The service was excellent and the staff were very helpful. Good walking location to downtown. We would definitely choose Ema Hotel our next trip to Zurich.
Stayed 2 nights in Dec 2023
Response from Jonathan Anthamatten, General Manager on Dec 28, 2023
Dear Pamela,Your kind words about our 2-bedroom suite and staff are truly appreciated. It is always pleasing to hear when our guests have an enjoyable stay and find our location convenient. Your decision to choose EMA House Hotel Suites for your next visit to Zurich makes us feel honoured. It will be a delight to welcome you back.

10/10 Excellent

Sebastian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury room in Zurich for family
The room was large and well appointed. We had a 2 bedroom, 1.5 bath room and it was beautifully decorated , with many little welcoming touches. We ordered breakfast to the room and it was delicious and right on time. Very close to the train station and the beautiful river is in walking distance. Highly recommend this location!
Stayed 2 nights in Dec 2023
Response from Jonathan Anthamatten, General Manager on Dec 7, 2023
Dear Sebastian,Your kind words have indeed brightened our day. It is delightful to hear that you enjoyed your stay in our spacious and well-appointed suites. We pride ourselves on paying attention to detail and it is wonderful to know that our decor and welcoming touches were to your liking. We are thrilled that you enjoyed the breakfast we served and that our punctuality met your expectations. Your acknowledgment of our convenient location near the train station and the beautiful Limmat river is much appreciated. Your recommendation is the highest compliment we could receive, and we look forward to welcoming you back for another delightful stay at EMA House Hotel Suites.

2/10 Terrible

Julie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We choose this hotel due to in room Laundry facility which was broken on our visit when asked for help at the front desk they provided none we had take our wet laundry with us to our next destination
Stayed 1 night in Oct 2023
Response from Jonathan Anthamatten, General Manager on Nov 27, 2023
Dear Julie,Your feedback is very important to us and we are sorry to hear about the inconvenience you faced regarding the in-room laundry facility. We understand how this could have affected your stay. We apologise if the team did not mention the common laundry in the basement with multiple machines during your stay. Our aim at EMA House Hotel Suites is to provide excellent services to our guests and your experience was certainly not reflective of the high standards we strive to achieve. We value your insights as they help us to improve. We hope to have the opportunity to serve you again in the future and provide you with a more seamless experience.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for family
Stayed 2 nights in Nov 2023
Response from Jonathan Anthamatten, General Manager on Nov 27, 2023
Dear Kenneth,It is heartening to hear that you found our EMA House Hotel Suites to be a good choice for family accommodation. Our goal is always to provide our guests with a comfortable and enjoyable stay and your feedback assures us that we are on the right track. We look forward to your next visit to Zurich.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jonathan Anthamatten, General Manager on Nov 27, 2023
Dear William,We are delighted to hear that your stay was enjoyable. We strive to make every stay at EMA House Hotel Suites special and memorable and we are glad that we achieved that for you. Thank you for choosing our hotel and we look forward to seeing you again soon!

6/10 Okay

Addie

Business traveler, Traveled with family
Liked: Cleanliness
meh.
hotel is very bare bones for 4 star. it’s unclear to me why it’s considered 4 stars. the apartment suites kitchen is entirely locked down, you don’t even have access to a bottle opener- all drawers are locked- just the sink and coffee pot is free. . if you want to use the kitchen it’s an additional fee each night, there is also no gym at the hotel with the closest one being a 15min walk away and the pass when i tried to use it was expired, and parking is off site, also cost 30$ a night and is a walk away. The rooms are fine but very bare bones and does not warrant the high price (agoda is just down the street, half the price and way more included). The wifi is so slow it’s not useable. At some point i gave up and bought more data.. I’ve stayed at many hotels in the 4-5 star range in zurich and likely would not return unless it was half the current nightly rate. by the time you pay for parking, gym, breakfast and kitchen you can stay somewhere like the renaissance for cheaper and get all the amenities in house.
Stayed 2 nights in Oct 2023
Response from Jonathan Anthamatten, General Manager on Oct 23, 2023
Dear Addie,It appears there were elements of your stay that did not meet your expectations and we apologize for that. At EMA House Hotel Suites, we strive to make every guest's stay as enjoyable and comfortable as possible. We acknowledge your comments about our suites. We offer various rate plans to cater to different guest needs, some of which include the use of the kitchen. If guests wish to add this option after check-in, we do so at a nominal fee due to increased cleaning process. Your feedback regarding the Wi-Fi speed and the gym facilities is also noted. We aim to ensure our guests have all the amenities they need for a pleasant stay, and we will take your insights into consideration. Our prices reflect our commitment to providing a high-quality experience, but we understand that value may be perceived differently by each guest. Thank you for bringing your concerns to our attention. We are continually striving to improve our services and we appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
Everything was wonderful.
Stayed 6 nights in Oct 2023
Response from Jonathan Anthamatten, General Manager on Oct 23, 2023
Dear Guest,It is heartening to receive your concise but powerful review. It appears you had an enjoyable stay at EMA House Hotel Suites, which is exactly what we aim for. Our team takes pride in creating a wonderful experience for all our guests and your feedback reaffirms this. We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
The hotel looks and feels new, our room was ample and comfortable, it’s not a luxury hotel, but very comfortable and an excellent value with perfect wifi, fairly good air conditioning, good shower, minibar and an excellent location close to the just a few meters from the tram stop that takes 5 minutes to the train station and just about 10 minutes to the old town.
Stayed 3 nights in Sep 2023
Response from Jonathan Anthamatten, General Manager on Sep 27, 2023
Dear Salomon,Your positive remarks about our EMA House Hotel Suites are very much appreciated. It is delightful to read that you found our rooms spacious and comfortable, aligning well with our aim to provide a cozy and convenient environment for our guests. Your mention of the perfect wifi, satisfactory air conditioning and good shower facilities truly warms our hearts, as we strive to ensure these aspects meet the needs of our guests. Moreover, it is gratifying to know that our strategic location added to your pleasant experience. Being close to the tram stop and key points of interest, we believe, is an added advantage for our guests. Once again, thank you for sharing your review. We look forward to welcoming you back to Zurich in the future.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, room was so spacious and comfortable!
Stayed 1 night in Sep 2023
Response from Mari Kaipainen Front Office Manager on Sep 26, 2023
Dear Guest,It's wonderful to hear that you found our EMA House beautiful and your suite spacious and comfortable. We always strive to provide our guests with an excellent stay, focusing on comfort and quality.We eagerly look forward to your next visit, promising to maintain the high standard you have come to expect from EMA House Hotel Suites.Best regards,Mari KaipainenFront Office Manager

8/10 Good

Khalid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for relaxing and enjoying Ghastas
Stayed 2 nights in Sep 2023
Response from Jonathan Anthamatten, General Manager on Sep 23, 2023
Dear Khalid,Your kind words bring us immense joy. We are thrilled to hear that you found EMA House Hotel Suites to be an excellent place for relaxation. Providing a tranquil environment to unwind is part of our commitment to ensuring our guests have a stay that exceeds their expectations. We eagerly look forward to the opportunity to welcome you back to EMA House in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with our 2 kids. Was a safe, clean with plenty of space. Not to mention great views and a friendly staff. Highly recommend it to anyone
Stayed 4 nights in Sep 2023
Response from Jonathan Anthamatten, General Manager on Sep 23, 2023
Dear Peter,We delighted to hear that your stay at EMA House Hotel Suites was enjoyable. Your positive comments about our clean, spacious accommodation, spectacular views and friendly staff are much appreciated. It is wonderful to know that our offerings met your expectations and your recommendation is the highest compliment we could ask for. We hope to have the pleasure of welcoming you and your family back to Zurich for another memorable stay.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I simply love everything about the EMA. It’s easy to get too. The price wasn’t bad. Very clean. What I like most is the size. You pay hundreds of dollars to stay in closets in most major city. Not this hotel. The staff were great. I spent a week at the hotel. My return flight was canceled and the airline put me up at a hotel. Because I had stayed at EMA, that hotel was disappointing. I sat on the bed, rebooked a night Ema and left. That’s says a lot.
Stayed 1 night in Sep 2023
Response from Jonathan Anthamatten, General Manager on Sep 15, 2023
Dear Ryan,Your heart warming feedback truly brings us joy. Knowing that you appreciated our spacious and clean suites, as well as our dedicated staff, inspires us to maintain our high standards. It is also delightful to hear that you found our location convenient and our pricing reasonable. We understand how important these aspects are for an enjoyable stay. We are sorry to hear about the inconvenience caused by your flight cancellation, but we are touched that you chose to return to us despite the circumstances. We look forward to welcoming you back to EMA House Hotel Suites in the future.

10/10 Excellent

Sarah A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We stayed one night here and had a positive experience overall. The staff who assisted us upon check in was very helpful and patient while responding to all of our questions. We had a long drive from Adelboden to Zurich and were tired. The staff member gave us time to refresh and then assisted us with restaurant recommendations. We wanted an Italian Resturant and loved our meal at Santa Lucia close by the hotel. Loved that there were enough towels and toiletries for everyone kids included. Breakfast was served on time which worked well for us as we needed to head to airport after. We liked the variety offered. The only issue we had was the difficulty locating the hotel parking which added to the length of our drive. I would recommend that travelers request this information in advance - the staff were helpful and responded to us immediately and guided us before then we had made more than one round to try and locate the parking. Loved that they had a bag weight device which saved us the hassle of having to check this at the airport.
Stayed 1 night in Aug 2023
Response from Jonathan Anthamatten, General Manager on Aug 30, 2023
Dear Sarah A,It is heartening to hear about your overall positive experience at EMA House Hotel Suites. We are glad our team could assist in making your stay comfortable and rewarding after your long drive from Adelboden to Zurich. Indeed, our staff takes pride in providing attentive service, from restaurant recommendations to ensuring a hearty breakfast is served on time. We are pleased to know that these aspects of our service were to your liking. Your feedback about the parking situation is noted. We understand that navigating a new city can be challenging and we sincerely regret any inconvenience it may have caused during your stay. We appreciate your suggestion to future travelers about obtaining parking information in advance. It is a valuable piece of advice that will surely help others. We are also glad to learn that you found our bag weight device useful – sometimes small things can add great value. Thank you for your kind recommendation and we look forward to welcoming you back to EMA House for another enjoyable stay.

6/10 Okay

ana karen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautifully and elegant hotel but I got Bed bugs bites in my face and neck.
Stayed 2 nights in Aug 2023
Response from Jonathan Anthamatten, General Manager on Aug 15, 2023
Dear ana karen,I am truly sorry to hear about your recent experience at EMA House Hotel Suites. Hearing about your discomfort is deeply concerning as we pride ourselves on maintaining excellent standards of cleanliness and comfort. Please know that your feedback is taken seriously. We strive to ensure that every guest has a pleasant and memorable stay. Once again, I deeply regret the inconvenience you experienced and hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

10/10 Excellent

Marc, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this property. It's set up like an executive apartment, with kitchen. Lots of room for our family of four with a fold out couch in living room, roll away bed, and king in separate bedroom. Might have been most comfortable bed I slept in during weeklong trip.
Stayed 1 night in Jul 2023
Response from Jonathan Anthamatten, General Manager on Aug 1, 2023
Dear MarcThank you very much for your kind words about our EMA House Hotel Suites property. We are delighted to hear that it was comfortable and suited your family of four perfectly. We understand the importance of a good night's rest and always strive to provide our guests with a relaxing atmosphere so they can get the best night sleep possible. We appreciate your feedback and look forward to having you stay with us again next time in Zurich.

10/10 Excellent

kara

Stayed 3 nights in Jul 2023
Response from Jonathan Anthamatten, General Manager on Aug 15, 2023
Dear kara,We are delighted to hear you were pleased with your stay at EMA House Hotel Suites. We strive to provide our guests with the best possible experience and we are glad to have been successful in doing so for you. We hope you will consider staying with us again.

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Jul 2023
Response from Jonathan Anthamatten, General Manager on Jul 18, 2023
Dear Leopoldo It is gratifying to read that your stay at EMA House Hotel Suites met your expectations. Thank you very much for choosing EMA House for your stay. We look forward to welcoming you back again in the future.

10/10 Excellent

nissi, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Jonathan Anthamatten, General Manager on Jul 18, 2023
Dear nissi,Thank you very much for rating your stay at EMA House Hotel Suites with the maximum points. We are looking forward to welcome you again during a future stay in Zurich.

10/10 Excellent

Isaac, San Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and well appointed apartment close to the center of Zurich. Walkable but very quiet at night.
Stayed 2 nights in Jun 2023
Response from Mari Kaipainen, Front Office Manager on Jun 20, 2023
Dear Isaac, thank you for taking the time to share your feedback about your stay at EMA House Hotel Suites. We are pleased to hear that you found our suites comfortable and well appointed, conveniently located near the center of Zurich. We strive to ensure our guests have a peaceful stay, and we appreciate you noticing that it is quiet at night. We hope you will choose to stay with us again in the future. Best wishes, Mari Kaipainen, Front Office Manager

10/10 Excellent

lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Zurich for our family. We like everything about the place.
Stayed 3 nights in Jun 2023
Response from Mari Kaipainen, Front Office Manager on Jun 19, 2023
Dear Lynn, Thank you for your wonderful review and for choosing EMA House Hotel Suites as your family's accommodation in Zurich. We are thrilled to hear that you enjoyed your stay with us and appreciate you taking the time to share your positive experience with us. Our goal is to provide all our guests with the best service possible, so it is great to hear that we achieved this for you. Thank you again and we look forward to welcoming you again soon.

10/10 Excellent

Zailani

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, Good if the lobby have some vending machine
Stayed 5 nights in May 2023
Response from Jonathan Anthamatten, General Manager on Jun 6, 2023
Dear Zailani,Thank you very much for your review about your stay at EMA House Hotel Suites. We appreciate hearing your feedback and are glad that you found our location convenient. We understand that having access to vending machines in the lobby can be beneficial. We provide a filled-up minibar in our suites and recommend the grocery shops nearby, if our guests are looking for something specific. It would be our pleasure to host you again at EMA House during a future stay in Zurich.

10/10 Excellent

Daniel

Traveled with family
Liked: Staff & service, property conditions & facilities
What a great property. Great staff, wonderful modern rooms. Amazing breakfast. Great location. Thank you!
Stayed 3 nights in May 2023
Response from Jonathan Anthamatten, General Manager on Jun 6, 2023
Dear DanielThank you very much for your kind words and wonderful review about your EMA House Hotel Suites experience. We are thrilled that you had such a great stay with us. We take pride in providing high-quality services to ensure our guests feel comfortable and enjoy their time with us. We appreciate your satisfaction with our staff, the modern rooms, as well as the in-room breakfast and our location in the heart of Zurich. It would be our pleasure to welcome you back to EMA House some other time again.

10/10 Excellent

Zhou, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Jonathan Anthamatten, General Manager on May 22, 2023
Dear Zhou,Thank you very much for your full score rating of your stay at EMA House Hotel Suites. We appreciate your satisfaction with our services and we would be pleased to welcome you back to EMA House for a future trip to Zurich.

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023
Response from Jonathan Anthamatten, General Manager on Apr 14, 2023
Dear Ramon,Thank you very much for your great review score about your time at EMA House Hotel Suites. We are thrilled to that your stay with us was perfect. We are looking forward to welcome you back to EMA House for a future trip to Zurich.

10/10 Excellent

Alison

Stayed 1 night in Mar 2023
Response from Jonathan Anthamatten, General Manager on Apr 3, 2023
Dear Alison,Thank you very much for the full score of your review. It would be our pleasure to welcome you back to EMA House during a future stay in Zurich.

6/10 Okay

Karishma

Liked: Cleanliness
I do not plan to stay at this property on my next visit. EMA House is conveniently located to Zurich HB, Alstadt, and accessible to all public transportation. We were surprised however to find that our luxury executive 1BR suite was located on the floor BELOW the lobby. No view, no luxury. This was very disappointing. Why would a suite have no view other than that of another building because we were below the lobby? Views from the lobby were infact much better. Why did they offer suites without a view. This took away two stars from our experience. Our interactions with the staff were average and housekeeping was exceptional. This may have been an okay stay for 1 night but we had planned to stay there much longer.
Stayed 5 nights in Mar 2023
Response from Jonathan Anthamatten, General Manager on Mar 23, 2023
Dear Karishma,Thank you very much for your review about your stay at EMA House Hotel Suites. We are delighted that your overall experience was positive and that you have enjoyed the great location of EMA House Hotel Suites. We would like to apologize for the disappointment experienced during your stay when it comes to the view. We understand how important it might be for our guests to have a great view from their suite and we strive to make sure all our guests feel as comfortable and relaxed as possible when staying with us. Unfortunately, due to the constraints of our building, some suites may not offer views as desired. The advantage of our garden level suite is the quietness which allows an even better night time rest. We do always make sure our rooms are kept in exceptional condition and that our staff is friendly and helpful. We appreciate you taking the time to share your feedback with us, it is extremely valuable as we continuously seek ways to improve our service and facilities. We hope you will give us a second chance and consider the EMA House if ever visit Zurich again.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Jonathan Anthamatten, General Manager on Mar 22, 2023
Dear Jack,Thank you very much for the maximum points of your review. We are pleased that you have enjoyed your stay at EMA House Hotel Suites.

8/10 Good

Heng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for family, and convenient location.
The receptionists are efficient. They followed up on your request by calling you outside its country to ensure your request are met.
Stayed 2 nights in Mar 2023
Response from Jonathan Anthamatten, General Manager on Mar 22, 2023
Dear Heng,Thank you very much for your kind review about your EMA House Hotel Suites experience. We are pleased to read that you were impressed with the efficiency of our Front Office Team. Our commitment to excellence and dedication in providing a great experience for all our guests is something we take very seriously, and we are glad that our hard work paid off. We appreciate your feedback and hope that you will consider staying with us again during your next visit to Zurich.

10/10 Excellent

Robby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Jonathan Anthamatten, General Manager on Jan 20, 2023
Dear Robby,Thank you very much for rating your stay at EMA House Hotel Suites with 10/10 points. We are delighted you enjoyed your time with us and that our team was able to create a remarkable experience. It would be our pleasure to welcome you back to EMA House for a future trip to Zurich.

10/10 Excellent

WENCIA

Stayed 1 night in Jan 2023
Response from Jonathan Anthamatten, General Manager on Jan 11, 2023
Dear WENCIA,Thank you very much for this excellent rating of your stay at EMA House Hotel Suites. Your satisfaction with our services is highly appreciated. It would be our pleasure to welcome you back to EMA House next time in Zurich.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, spaces. We had an amazing time. If your in Zurich this is the place to stay, it’s 1 min away from the electric train stop and with this you can go around the whole city. Perfect in every way.
Response from Mari Kaipainen, Front Office Manager on Dec 10, 2022
Dear Monica, thank you very much for taking the time to share your excellent review about your recent stay at EMA House Hotel Suites! We are greatly happy that you had great stay in Zürich and with us. Our location is definitely great, just a stone-thrown away from the old city center. We would be greatly happy to welcome such a happy traveler back soon again! Safe travels, Mari Kaipainen, Front Office Manager

10/10 Excellent

Kulbinder

Traveled with family
Liked: Cleanliness, staff & service
Place was very clean and tidy Staff was very helpful and friendly. Great experience.
Response from Mari Kaipainen, Front Office Manager on Dec 10, 2022
Dear Kulbinder, thank you very much for your excellent review. Our detail-oriented housekeeping and the helpfulness friendliness of the staff are the key benefits when staying at EMA House Hotel Suites and therefore, it is a great reward for us that you noticed these aspects during your recent stay with us. Hopefully we may welcome you soon again at EMA House Hotel Suites! Safe travels, Mari Kaipainen, Front Office Manager

10/10 Excellent

Serene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Neringa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and modern. Stayed with the family. Great value.
Stayed 2 nights in Nov 2022
Response from Jonathan Anthamatten, General Manager on Nov 28, 2022
Dear Neringa,Thank you very much for the positive feedback about your EMA House Hotel Suites experience. We are glad you have liked the style of our suites ant that our services met your expectations. We are looking forward to welcome you again at the EMA House for a future trip to Zurich.

10/10 Excellent

Wenjie

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice staff
Response from Jonathan Anthamatten, General Manager on Nov 4, 2022
Dear Wenjie,Thank you very much for your amazing feedback about your EMA House Hotel Suites experience. We highly appreciate your satisfaction with our services and hospitality. We are looking forward to welcome you again at the EMA House for a future trip to Zurich.

10/10 Excellent

Supachoke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very beautiful and comfortable.
Stayed 2 nights in Oct 2022
Response from Jonathan Anthamatten, General Manager on Oct 25, 2022
Dear Supachoke,Sounds like you have spent a wonderful time in Zurich and enjoyed staying at EMA House Hotel Suites. We highly appreciate your satisfaction with the comfort of our suites. It would be our pleasure to welcome you back to EMA House for a future trip to Zurich.