2/10 Terrible
Jason
Traveled with partner
Jun 7, 2024
Disliked: Cleanliness, staff & service, amenities
I have stayed at this location about 30 times in last 3 years and quality and service has declined rapidly. This stay was the final nail that will prevent me from staying again. Went to dinner at 8:15pm after flying in, got appetizer at 8:50pm, was cold with no flavor. Asked about meals twice as everyone around was served after arriving after. Finally meal was brought out at 9:40pm as we were getting up to leave. They asked if we would like it in our room they would bring it up. We said okay. We told server room number when we ordered and they obviously forgot. We waited till 10pm and still no food. They finally called and asked if we wanted anything to drink. We cancelled order and ordered pizza. Next day manager came to us to apologize which is great but then told us we were still being charged for 2 juices and appetizer. Offered two free beer or wines in which we don’t drink alcohol so that is disrespectful. Asked to talk to higher management and a guy comes out and I asked if he spoke English he said a little “my friend “ I’m not this man friend I’m a guest. I started explaining situation. He then told my fiancé in Spanish that he wasn’t going to speak to me because he doesn’t understand. Nothing resolved. Still was charged. Manager was completely disrespectful for being in customer service. Breakfast has gone downhill over the stays, one girl was doing everything while managers pretended to work. I won’t recommend this location anymore
Jason
Stayed 2 nights in Jun 2024