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"The beach and the restaurant are great"

"The plumbing on the property was terrible. We were told not to put toliet tissue in toliet because it would get clogged. The mattress was soiled with some nasty unknown substance. The staff was nice and very helpful with information about activities to do in Cancun. No phones in the rooms for the guests to use. The bed didn't have fitted sheets put on the mattresses just regular sheets and no spreads to keep you warm. The breakfast wasn't real breakfast just cereal, milk and orange juice."

"My family of 3 (including a kid under 10yo) stayed at the resort for a total of 5 days and 4 nights. We had an excellent stay. The food and restaurant selection was awesome. Our little one is very picky when it comes to food, but she felt that she had more than enough to select from. Everyone, especially the waitstaff are attentive, accommodating, friendly and helpful. They really make sure the guests feel at home. The housekeeping team worked with our schedule on when we wanted our room...

"Awesome location, within walking distance to ferry and restaurants. Great staff with excellent customer service. The only issue is that there is no hot water sometimes, maybe due to the water heater not being on or not big enough to warm the water for all guests. "

"Staff and hotel overall is great. Truly convenient location. I recommend to those staying in Cancun as it’s a money saver. "

"The area was amazing being right in the middle of the hotel zone. Everything was accessible and a bus stop close by. Parking spaces as well if you were to rent a car. Daniel was an amazing host and we booked all of our tours through Marianne, just ask Daniel to get you in contact with her. It made everything so much easier. Definitely book this place if you have a big group as well."

"The property is very beautiful but the room was a little aged and the pool was not open. At first I was upset about the pool but they also own the property up the street and gave us access to that pool. It was refreshing to visit because it has a beautiful garden so in the end I was happy. The only recommendation I have is to offer quests coffee at the hotel. They give you coupons to get your coffee and a glass of orange juice however, I would have preferred it at my room. They offer free water...