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The casino is in an isolated location so off site options are limited. The facility was very nice and the staff is excellent. There are not enough dining options.
Response from Hootsiwma H. - Front Office Supervisor on May 14, 2024
Hi Nicole! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!
It's peaceful for a casino. Not too busy or over crowded. Very clean. Beautiful rooms. Relaxing in the Hot tub and room. Buffet was small, however just enough and great selections. Loved it will be back
Wendi
Stayed 1 night in May 2024
Response from Hootsiwma H. - Front Desk Supervisor on May 6, 2024
Thank you so much, Wendi! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!
The internet connection in my room did not work. The front desk agent had me log on to the CASINO WIFI instead? Also, the USB connection on the bedside lamps do not work/charge. You would think after paying 277$ for a suite, that things would be a lot more reliable. Next time we will stay in Flagstaff instead.
Ricardo
Stayed 1 night in May 2024
Response from Hootsiwma H. - Front Desk Supervisor on May 6, 2024
Hi Ricardo, we apologize for the issues encountered during your stay and greatly appreciate you taking the time to provide us with your feedback. We hope you will give us another chance in the future and hope to see you again soon. Safe travels!
10/10 Excellent
Doug
May 3, 2024
Liked: Cleanliness, staff & service
It was a great stay. Staff was awesome. Room was great. Steakhouse is closed Monday and Tuesday which was disappointing. Hotel is a good 20 minutes from other dining options.
Doug
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on May 5, 2024
Hi Doug! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!
Several of the advertised ammenities were not available. The sportsbook bar with video poker was not staffed during our entire stay. The Sports Bar next door had 5 bartenders at one point not doing anything,..but couldn't send a bartender 15 feet away to man the Sports Book bar. Also, the buffet is not available on Thurs..nor is the cafe. And a rib eye steak at the Steakhouse will cost you $70.. Very disappointing,..as we have frequented multiple indian casinos.
Karen
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 24, 2024
Hi Karen, we appreciate your feedback and apologize for the dining experience you encountered during your stay with us. This issue has been addressed and hope it makes your next stay more enjoyable. Thank you for staying with us and hope you have safe travels!
The biggest complaint is that they took a deposit and am now having a hard time getting it back even though I left the room in excellent condition
Daniel
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on Apr 23, 2024
Hi Daniel! Thank you for taking the time to share your feedback with us. Incidental deposits usually take 3-5 business days, depending on your bank, to reflect back on your account. We wish you safe travels and hope to see you again soon!
I liked how friendly everyone was and how clean everything is. I enjoyed the free drinks available in the casino and in our room a coffee maker and microwave. Easy parking excellent restaurants nothing negative during our two day stay.
Philip
Stayed 2 nights in Apr 2024
Response from Lonnie W. - Front Office Manager on Apr 11, 2024
Thank you so much, Philip! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!
Twin Arrows was a lot of fun. The restaurants had great food. The gambling options were nice and updated. We did not have to leave the resort for a single thing during our trip.
Corey
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 7, 2024
Thank you, Corey! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!
We loved our accommodations. The only disappointment was the buffet was not open on the day we were there, and one of other restaurants was closed also. We were offered a wheelchair but a scooter would of been more helpful but we loved it for the most part.
Frances
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 31, 2024
Hi Frances! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!
This place is very nice. Great rooms with very comfortable bed and big walk in shower and very big bathroom area. Casino and dining was also very good.
charles
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 30, 2024
Hi charles! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!
The whole design is unique and wonderful. However, dining options are limited and the gaming tables are only open 5 days per week. They are closed Mon-Tuesday.
Kent
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 28, 2024
Hi Kent! Thank you for taking the time to share your feedback with us. We wish you safe travels and hope to see you again soon!
10/10 Excellent
Harold
Mar 26, 2024
Harold
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Desk Supervisor on Apr 15, 2024
Thank you for rating us, Harold! Safe travels and we hope to see you soon!
Checkin was quick and easy, everyone was friendly and the atmosphere was relaxed.
Sonia
Stayed 3 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 26, 2024
Thank you, Sonia! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!
6/10 Okay
Lionel
Traveled with partner
Mar 24, 2024
Liked: Cleanliness
Disliked: Staff & service
No clear about outside food and drinks not being allowed in the rooms. Just to have the only option of the high price vending machines and gas station food.
Lionel
Stayed 2 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 24, 2024
Hi Lionel, we appreciate your feedback and apologize for the misinformation provided to you upon arrival. Outside food & beverage is welcome to be enjoyed in your guestroom & we hope this information makes your next stay more enjoyable. Thank you for staying with us and hope you have safe travels!
The room was great! The food was mediocre at the buffet with minimal options. Other restaurants looked like better options. Small but fun! Would go back again sometime.
Brittnee
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 24, 2024
Thank you so much, Brittnee! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!