6/10 Okay
Monica
Traveled with partner
Jun 2, 2024
Liked: Cleanliness
Disliked: Staff & service
This hotel was conveniently located at the Frankfurt airport. The lobby and room were clean and well appointed. Check in was efficient and smooth.
Unfortunately, our hotel room had no hot water. We called to report this and a maintenance staff member was supposed to come to our room. When no one showed up by 930pm, my husband went to the front desk to request a courtesy room that we could shower in. We were told there were no available rooms and a list of other guests who were also without hot water. Nothing was resolved, no solutions offered. There is a Hilton Garden Inn right next door. It would have been nice if they could have offered a room to use for a block of time. We just wanted a hot shower before flying to the US the next morning.
Had the hot water been working, this would have been a nice stay. The lack of communication and problem solving was a disappointment.
Monica
Stayed 1 night in May 2024