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Reviews of Home2 Suites by Hilton Greensboro Airport, NC

3 out of 5
Home2 Suites by Hilton Greensboro Airport, NC
7801 National Service Road, Greensboro, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 189 out of 337 reviews" "
Rating 8 - Good. 79 out of 337 reviews" "
Rating 6 - Okay. 36 out of 337 reviews" "
Rating 4 - Poor. 16 out of 337 reviews" "
Rating 2 - Terrible. 17 out of 337 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were clean. Staff was nice and professional. Property would be even better if had elevators on each end of property. Other than that will definitely stay again.
Stayed 1 night in May 2024

10/10 Excellent

Reid

Traveled with group, Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the evening and night staff were amazing but a huge shout out to Wayne! He helped my family be extra comfortable and welcoming as we celebrated my sons birthday in the lobby. Thanks Wayne for all you do!
Stayed 2 nights in May 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with room
Stayed 1 night in May 2024

6/10 Okay

jasmine

Traveled with family
Liked: Cleanliness, amenities
I liked where the hotel was located it was safe amount other hotels and what I didn’t like was that the lady’s in charge of the cleaning were really loud early in the morning cleaning other rooms so it was hard for me to go back to sleep!
Stayed 2 nights in May 2024

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean rooms.
Stayed 2 nights in May 2024

10/10 Excellent

Tashina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was friendly, and very accommodating
Stayed 2 nights in May 2024

10/10 Excellent

Kellie

Stayed 2 nights in Mar 2024

6/10 Okay

Melissa

Would not choose this property again
Rooms were very out of date. It appeared they were doing some refurbishing but I don’t know if they’re doing all the rooms. I didn’t have hot water for my shower on the first day and the water pressure was terrible.
Stayed 2 nights in Feb 2024

2/10 Terrible

Blake

Stayed 1 night in Sep 2023

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Only issue was the printer did not work in the business center in the lobby.
Stayed 9 nights in Sep 2023

2/10 Terrible

Holly

Disliked: Staff & service

4/10 Poor

Lervonta

Traveled with family
Liked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Timothy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel would not honor the reservation. Told me "we are sold out on the room you paid for...you have to pay more." Expedia chat help was super slow. Eventually, I was told hotel was going to honor the rate. Tried to check-in, and was up charged an additional $26. This hotel is bait and switch and Expedia continues to deliver poor customer service.
Stayed 1 night in Aug 2023

6/10 Okay

Dannae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to GSO airport, like 10 minutes away. The attendants at the front desk during check-in and checkout were very nice. The room was spacious and clean. My issue was when i booked the room it showed the hotel offered shuttle service to the airport which is one reason i selected it. Upon check-in i inquired about the shuttle times only to be told they haven't had shuttle since covid. So I had to Uber which was not a planned cost, considering the room cost and it took a while to find a driver very early on a Saturday morning. Lyft wanted $68 for a 9 min ride 😬.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Staff were extremely friendly and helpful. Breakfast does not allow for varying diets with pre-made items, but it looked nice, set up well and area clean. Hotel close to airport, restaurants and shopping. Enjoyed!
Stayed 2 nights in Jul 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly and rooms were clean.
Stayed 1 night in Jul 2023

6/10 Okay

Melissa

Stayed 1 night in Jul 2023

6/10 Okay

Gina

Traveled with partner
Liked: Staff & service
Rooms could have been cleaner, there was items left behind and dirt marks. Loved the amenities
Stayed 2 nights in Jun 2023

10/10 Excellent

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room they put me in was run down and dirty, the second room was an improvement but still had dirty furniture. I was there for a college graduation on Saturday, I checked in on Wednesday. I asked for a late checkout on Sat. for 1 or 2 so I could come back and change clothes before I left. They said no. The breakfast they include is not worth it, but you can walk to Dunkin Donuts.
Stayed 3 nights in May 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people at the front desk, helped us so much and gave us lots of information. I highly recommend this hotel
Stayed 1 night in May 2023

6/10 Okay

Yoram

Stayed 4 nights in Apr 2023

8/10 Good

Davonna

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room layout was unique
Stayed 3 nights in Apr 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2023

2/10 Terrible

Terry

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels in Greensboro
Stayed 2 nights in Mar 2023

10/10 Excellent

Jhan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, the receptionist was very friendly and a great help overall. (Tall African guy with glasses and locs) we had great conversations as laughs he was so excited when I told him I had a little one.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
I would likely stay here again
Check-in was easy. The only issue I encountered was hair in the shower.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
I do not recommend
I was very excited for my stay at the Home 2 Suites Hilton hotel. However, the Hilton app was difficult to use and did not function smoothly. I had to request new room cards because one of the cards was not working, the digital key did not work at all, one of the bedroom windows shades did not work, so we could not roll the shade up and down. The room was not thoroughly cleaned and sanitized due to their being previous food left in the room, and overall I would not come back and would not recommend. Before checkout we decided to try the Complimentary breakfast, the advertisement showcases 400 different combinations available, however there were very few options, there were bagels with eggs,cheese, and bacon bits, sausage and egg bagels, plain eggs, bagels, and packets of oatmeal. I was very disappointed with my complimentary breakfast.
Stayed 1 night in Feb 2023

10/10 Excellent

Pamela

Stayed 1 night in Feb 2023

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Two Days
This was and is the worst Home2 suites I have ever stayed in. Housekeeping is nonexistent. we had to go down to the lobby to get sheets for the pull-out sofa after they told us they were already in the room. Tissue box in bathroom was there but empty, Toilet seat was not bolted down and wabbled when you sat on it. room itself was not as clean as other Home2 Suites I have been in and there have been many and well kept. The breakfast was nothing to write about much less EAT, what more can I say.. location was great and so was the receptionist at the front desk when checking in, aside from that 5 Thumbs down.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Recommend
Clean hotel. Friendly service. Would recommend!
Stayed 1 night in Sep 2022

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was great for what we were doing/ where we were going. The parking lot was easy to find good space with easy moving luggage
Stayed 1 night in Sep 2022

2/10 Terrible

GIL HO

Stayed 1 night in Aug 2022

2/10 Terrible

Hannah

Traveled with family and small children
Disliked: Cleanliness
Room was not at all clean. Sheets were dirty with crumbs and hair. Hair in the fridge. Lamp falling off wall. Sink was dirty. No linens or pillows were provided for pull out sofa that we requested for kids. We were moved to a different room, but the trash hadn't even been taken out in the new room. Room smelled like animals (Hotel does accepts animals, but still.) Was not a pleasant experience.
Stayed 2 nights in Jul 2022

4/10 Poor

Anthony

Stayed 1 night in Jun 2022

2/10 Terrible

Will

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Tarlesia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff.
Stayed 1 night in Apr 2022

6/10 Okay

Linson

Stayed 2 nights in Mar 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super welcoming!
The front desk staff was very welcoming and helpful, they found a room for us as soon as we arrived, and suggested a handful of goodnrestaurants in the area. Would definitely stay here again
Stayed 1 night in Mar 2022

4/10 Poor

Pat

Traveled with family
Disliked: Amenities, property conditions & facilities
I paid for a room with a queen bed. I got a room with a double bed. Also the building interior seems to be falling apart. Breakfast is a sham. Disappointing
Stayed 1 night in Feb 2022

4/10 Poor

Kareem

Business traveler
Disliked: Cleanliness, amenities
I frequent Greensboro for business, and required a larger style living accommodations for myself and my Assistants. Evening check in staff was indifferent, and did not make us feel welcome. What I believe to be flirtatious stares from the housekeeping staff will not keep me from speaking in honesty. The housekeeping staff could use a quick refresher course. Dust on top of the refrigerator, dust behind the toilet. Mold in the shower, and the person who had the room prior had covered up the smoke detector for some reason. AM counter girl was attentive and customer service oriented, but that was the exception. Too many options in this price range to take any short on service or cleanliness. I will not be staying here again.
Stayed 2 nights in Jan 2022

2/10 Terrible

Kevin

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Cortney

Traveled with family
Liked: Cleanliness, room comfort
Always a wonderful stay
Stayed 1 night in Dec 2021

10/10 Excellent

RICK

Stayed 1 night in Dec 2021

10/10 Excellent

Larry and Terri

Liked: Cleanliness, room comfort
Great place great staff
Stayed 8 nights in Oct 2021

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I did not like that the property backed directly up to a neighborhood with old junk in the back yard. When we looked out our window we looked directly into someone’s house and they had a lot of junk outside in their yard, it is probably the worst I have seen outside of my window, ever at a hotel and I have been to a lot of hotels in my lifetime.
Stayed 2 nights in Sep 2021

6/10 Okay

Kathleen

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
How embarrassing to have our commencement speaker stay at the Greensboro location this weekend and have no hot water for either morning of his stay. (He is a seasoned traveler, so navigating the shower faucet was not the problem.) Room was fine. Staff was courteous. But no hot water is kind of a major problem.
Stayed 2 nights in Aug 2021

4/10 Poor

Jacob

Disliked: Cleanliness, room comfort
Dorm Room Hotel
This hotel has a bit of a dorm-room feel. The doors allow sound through very easily, so if people were late getting in/early to rise, you could hear everything going on in your hallway. We had booked this hotel specifically for the hotplate amenity they offered, but they were unable to provide us one until our second to last day there.
Stayed 5 nights in Jul 2021

8/10 Good

Katarina

Liked: Room comfort
Pretty good :)
It was great, however there was old food (an apple and granola bar, so nothing too gross) left in the fridge when I got there. They were very nice when I let them know, and everything else was great.
Stayed 1 night in Jun 2021