All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room I paid for is not the room I got when k arrived.
Elizabeth
Stayed 1 night in Apr 2024
Response from Len Regan on May 4, 2024
Hello Elizabeth, we are sorry to hear you were not satisfied with the room. The two bedroom, 2 bath unit you reserved was correct. All feedback is beneficial, and we appreciate you taking the time to let us know.
Felipe, thank you for letting us know about your experience. We strive to please our guests, and take it very seriously when we fail.
6/10 Okay
Morgen
Traveled with group
Apr 22, 2024
Liked: Cleanliness, staff & service
Beautiful property, but room was very noisy. Lots of street noise and early morning hotel construction right outside my room door.
Morgen
Stayed 2 nights in Apr 2024
Response from Len Regan on Apr 22, 2024
Hi Morgen, Thank you for the feedback, we appreciate and value all guests communication on their experiences. We are working on improving in these areas. And your information is helpful. Have a wonderful week.
10/10 Excellent
Elizabeth
Apr 22, 2024
Elizabeth
Stayed 2 nights in Apr 2024
Response from Len Regan on May 12, 2024
Hi Elizabeth, thank you for the high marks! We love to hear that guests enjoyed their stay. Hope you have a great week.
10/10 Excellent
Rosa
Traveled with family and small children
Apr 22, 2024
Liked: Cleanliness, staff & service, amenities
I have a three year-old and an 11 year old and they both enjoyed the stay. The arcade, activity room, ping pong table, the pool, and the little kids park, perfect! Definitely coming back.
Rosa
Stayed 3 nights in Apr 2024
Response from Len Regan on Apr 22, 2024
Thank you Rosa for such wonderful comments about the resort. It will be a pleasure to share with our team. Have a wonderful week!
This was our second time staying at the property so we could visit Legoland. We absolutely loved it both times. The separate bedroom for our kids was great and the kids loved the splash pad and pool. The full kitchen had everything we could possibly need for cooking meals in our room. We loved that the bar lets you take drinks up to the room. We will definitely stay again!
Kaylee
Stayed 2 nights in Apr 2024
Response from Len Regan on Apr 17, 2024
Thank you Kaylee for such an awesome review! We look forward to seeing you and your family on a future say.
We had a great stay at GPP with our family of small kids. We recommend this property for folks looking to stay very close (across the parking lot) to Legoland! It was also handy they have on-site laundry machines (credit card operated)
One minor (rather annoying) issue that came up during Check-Out - was that the hotel had billed us an incorrect (alot higher room rate) vs what we confirmed with Expedia. We did have to call several times to front desk - and once they realized the error, the hotel was able to quickly refund the difference. (hot tip: if booking thru Expedia, be sure to double check what they bill you!) Other than that - our family had a great stay!
Johnny
Stayed 2 nights in Mar 2024
Response from Len Regan on Apr 11, 2024
Thank you for the kind words, and compliments on our location and property. We are glad you stayed with us. Our apologies on the billing error. And happy our team was able to correct our mistake. Have a great week!
Short walk to Legoland. Has a nice pool area and a great view of the ocean if you get a place on that side of the property. Doing some work right now to fix up the property so when they are done it should be five stars across the board.
Clayton
Stayed 1 night in Mar 2024
Response from Len Regan on Apr 4, 2024
We love to hear from our guests, and Clayton you are no exception. Thank you!
10/10 Excellent
Zemina
Traveled with family and small children, Traveled with family
We liked how close it was to Legoland. The property is so beautiful but seemed there was some construction going on, on ceilings in hallway by our hotel room. Not loud just noticeable.
The splash pad and pools were really fun for the kids.
Julianna
Stayed 2 nights in Mar 2024
Response from Len Regan on Apr 4, 2024
Very glad you enjoyed staying with us Julianna. Hope to see you and your family on the next trip.
I was gifting this to our daughter and son in law for a little get away. I made sure to upgrade them some to a small suite but was pretty disappointed that even though you were definitely not at capacity you did not give them a room with the view of the flower fields. One of the main reasons I chose this site. Sooooo the kids liked it but it could have been better service wise.
Mary
Stayed 1 night in Mar 2024
Response from Len Regan on Apr 7, 2024
Hello Mary, thank you for reviewing us. Unfortunately we were not able to upgrade this reservation. Often times our property is only full on the ocean view units. And it is understandable why guests prefer that side. All feedback is helpful. We appreciate you taking the time to share with us.
We stayed here with a family to visit Legoland it’s perfect very spacious and easy walk over to the park. Staff was very accommodating and everything was available in the room that’s needed for your stay. 10/10 recommend
Nikosha
Stayed 3 nights in Mar 2024
Response from Len Regan on Apr 4, 2024
Very accommodating staff, spacious and easy walk to LEGOLAND. Sounds like you enjoyed it here. So glad you took the time to share.
It is a ten minute walk to Legoland and about 5 minute drive to restaurants and shopping. Our kids loved the arcade, playground and the activities center.
Avneet
Stayed 2 nights in Feb 2024
Response from Len Regan on Apr 7, 2024
Hello Anveet, we are so appreciative of feedback. Especially guests who enjoy our locations and amenities. Have a wonderful day.
They canceled my reservation without notifying me and I came from Fresno with my three kids had to find another hotel at 10 pm with my children in the cold.
Sophia
Stayed 2 nights in Feb 2024
Response from Len Regan on Mar 2, 2024
Hi Sophia, we are sorry that there was some confusion on your reservation. But as we explained at the Front Desk, it had been cancelled prior to your arrival.
Response from Len Regan - Assistant General Manager on Feb 16, 2024
Dear Chantelle, thank you for the feedback, we believe that hospitality is personal and it all starts with a dedicated and caring team. We hope you give us an opportunity to serve your accommodation needs the next time you are in the area.
Response from Len Regan - Assistant General Manager on Feb 16, 2024
Thank you Lillie for taking the time to do the survey, and as a team we are glad that you enjoyed staying at the Grand Pacific Palisades. Have a wonderful weekend.
My wife initially booked our stay at another motel. The other hotel wreaked of smoke and weed. The bed sheets and pillows had stains like they were not washed. I quickly found Grand Palisades and booked a room. I’m very glad I stayed here. Family friendly and nice and extremely clean. We are getting ready to plan another trip to stay there again in March.
Cory
Stayed 1 night in Feb 2024
Response from Len Regan - Assistant General Manager on Feb 25, 2024
Cory, thank you for the stellar review our Grand Pacific Palisades! We take guest satisfaction to heart. And it pleases everyone here when we know directly from a guest that we hit the mark. Looking forward to see your family again in March.
10/10 Excellent
Lucila
Feb 9, 2024
Lucila
Stayed 2 nights in Jan 2024
Response from Len Regan on Apr 4, 2024
Thank you Lucilla for the great rating. We are glad you chose to stay with us.
10/10 Excellent
Lilit
Feb 7, 2024
Lilit
Stayed 2 nights in Feb 2024
Response from Pf on Feb 8, 2024
Thank you for your wonderful review we look forward to hosting you again in the near future!
10/10 Excellent
Janet, los angeles
Traveled with family and small children, Traveled with family
We are happy you had a memorable stay at Grand Pacific Palisades ResortGrand Pacific Palisades ResortThank you for your kind review of our property, we hope to see you again sometime in the future.Len ReganAssistant General Manager
10/10 Excellent
Kymberly, Marina del Rey
Business traveler, Traveled with partner
Feb 3, 2024
Liked: Staff & service
Always good but seems to be a bit fatigued. The ten am checkout time is a problem though
Kymberly
Stayed 2 nights in Jan 2024
Response from Pf on Feb 3, 2024
We appreciate your honest feedback, and hope to host you again in the near future!
Got sick after staying in the resort. The cleaning lady was sick and she used her cloth to clean her nose. Then she touched our towels.
Verified traveler
Stayed 1 night in Jan 2024
Response from Patrick on Jan 28, 2024
I'm sorry to hear about your experience. We take these concerns seriously and will investigate the issue immediately. Thank you for bringing it to our attention.