2/10 Terrible
Gretchen-Faye, Silverdale
Viaje familiar con niños
21 ago. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The gentleman who checked us in was great. The parking situation was not, we just got lucky we got one when someone was leaving. But, three other cars behind us weren’t so lucky.
The luggage cart - had a flat tire and it was very difficult to maneuver especially with the extreme tight space allowed in front of the elevator.
Our room smelled like a port-a-potty. We opened the windows to let out the musk and sour smell. We turned on the air conditioner and it was barely holding a coolness, even at a low 60’s temp.
The sink and area had a really strange metallic odor, even when we turned on the water to wash our hands - we let it run for a while to see if it would disappear. Eventually it did. But, we realized we had to let the water run a while each time.
The carpet was filthy. Our socks picked up what probably should have been vacuumed up. We slept on blankets and pillows we brought ourselves. Weary of the bed cleanliness.
The best part of the stay was the breakfast vouchers for Rosie’s Diner next door. Their food was delish. The mocha was super good!! And their service was really great. I would definitely go to Rosie’s again.
Days later, my bank transactions show Ruby Hotel charged me for the room that I had already prepaid via expedia. I called and spoke with (I won’t put her name here.). But, she said her system has no documentation of charging my card. And that I should just go through my bank to dispute it! She was no help.
Gretchen-Faye
Se hospedó 1 noche en agosto de 2025
