“When we arrived we could immediately tell this hotel was not clean. We got up to our room and there was poop in the toilet and when flushed, it started overflowing. When we went down to tell them, we received no apology. We were just told someone would come up to fix it. We asked for a refund so we could go elsewhere and the assistant manager said he did not have authorization and that the general manager would have to process the refund the next day. We received no update the following day.……
“When we arrived we could immediately tell this hotel was not clean. We got up to our room and there was poop in the toilet and when flushed, it started overflowing. When we went down to tell them, we received no apology. We were just told someone would come up to fix it. We asked for a refund so we could go elsewhere and the assistant manager said he did not have authorization and that the general manager would have to process the refund the next day. We received no update the following day.……
Lindsey