“Location was good . Rooms outdated. Went to lounge to have a drink and staff told us they were closing in an hour and made us feel very unwelcome , so we left and walked across the street and had food and drinks”
“We reserved an accessible room due to mobility needs. When we arrived, we were informed that there was only one unoccupied room available, and it was “out of order”. In addition, it was on a higher floor, and the elevator was inoperable. We were obviously unable to stay in that room, and the desk person assured us that we would not be charged for the room. The charge was to be reversed the same night like it never happened. Well, that didn’t happen. We were charged almost $180 for a room……
“I was told my room would have a walk in shower it didn’t so I couldn’t shower because I couldn’t step in the tub. The tv remote didn’t work the batteries were taped in with black tape there was no smoke detector the ad said breakfast there was none I was told I could park in front of my door I couldn’t I didn’t feel safe where I was I’m 80 years old I saw and heard outside noises that made me uncomfortable. I only stayed because I couldn’t afford to find another place”
“The bath tub was not that nice. Looked like it had stains on it. My 11 year old daughter found a vape and a dirty sock under it bed. Not what I expected to find for the money I paid for the room.”