科洛尼亚德拉普林萨 5 星级酒店

“距離Opera站很近，附近又很多食肆選擇，非常方便！”

“Highly recommend Four Seasons Hotel in Madrid ! Very Nice hotel with professional management group ,feels a lot of comfortable and Safe to stay there. Definitely have excellent experience in the hotel. ”

“Vue obstruée malgré l’étage élevé. Chambre étriquée et mal agencée. Le ménage a été oublié un jour sur les deux que comptait le sejour. ”

“I love the hotel so much! The location is nice and design is so decent.”

“飯店服務人員都很用心接待且熱情”

“The hotel is awesomest and greatest hotel I have been. The equipments and service are valuable. If you are looking for a luxury hotel for your trip, it is the good choice.”

“前台接待员很差，其它还好”

“非常好，性价比极高。”

“泳池有點失望，不可能游水，只能坐在池邊看風景，泳池水質也很差，很多浮游生物，另外房間洗手間的燈光一時光，一時暗，不知如何是好”

“Wonderful experience staying at Urso Hotel & Spa. Great staff, cozy environment, walking distance to department store. Really enjoyed my stay!”

“除了酒店房间偏小，烧热水的设备要专门向酒店要以外，其他方面都颇好。 房间整洁，早餐在欧洲来说也算不错，酒店员工也乐意提供帮助。 ”

“一間好飯店、只是最近附近大規模修路，如果有再和家人去馬德里，仍會選擇這間住宿。”

“Great stay, friendly staff, nice breakfast selection ”

“The room is particularly small, considering we already asked for a King’s size bed (but at most the bed is a queen size) ”

“good location, confortable room and bed.”

“服務很好，位置很好，去很多景點都好方便，不過房間隔音有點差”

“Beautiful hotel!! We were so impressed by the staff, by how clean, beautiful, and inviting the space was. It was truly one of the best hotels I've ever stayed in. Our room was clean, spacious, super comfortable. Shower was amazing!! Staff were super helpful. And the location was central to everything: always a 5-10 min walk to all major sites. We will definitely return here if we visit Madrid again.”

“I stay here for three nights. The first thing is they told me that they need to down grade my booking due to my booked room has some problem. They compensated me with free breakfast and airport transportation- it's good. The door man is also very kind and helpful. But, the reception is not that friendly and not proactively responsed my request. I asked them to give me an adaptor and they didn't inform me if they didn't have any available. Regarding the room, the decoration is chic but some……

“It’s a really nice hotel and the location is great.”

“1）图片與實際房型不符合 2）房間裏未開的紅酒不見，我曾要求服務人員隔日送回，仍然未送回，飯店主管知曉後也有要求他們再次送回，但是服務人員仍然不理會，経我又反應，主管單位才知曉，雖然後耒有處理，但是五星飯店有如此怠慢的態度，顕然管理有問題。 3）最後一天飯店主管給予3:00PM late check out的優惠，但是當日櫃枱人員仍然打電話要求立即退房，原因是有人已經要搬入，距離飯店主管給的時間還有二小時.....。 這個五星級酒店應該多降二級。 ”