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Overview of Hotel Palacio Mundo Imperial

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Featured Image
6 outdoor pools
6 outdoor pools
6 outdoor pools
Premium bedding, in-room safe, desk, iron/ironing board

Hotel Palacio Mundo Imperial

4 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet Friendly
  • All inclusive
  • Air Conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationForum de Mundo Imperial4 min walk
    Popular LocationLa Isla Shopping Village8 min walk
    AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)3 min drive
    Popular LocationPlaya Revolcadero13 min drive

Choose dates to view prices

  • Junior Suite King Size Bed Diamante View

    4.3/5 guest room rating

    Room amenities

    • 624 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite King Size Bed Diamante View
  • One Bedroom Penthouse King Size Bed Diamante View

    Room amenities

    • 1227 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsOne Bedroom Penthouse King Size Bed Diamante View
  • Superior Double Bed Diamante View

    4.1/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsSuperior Double Bed Diamante View
  • Superior King Size Bed Diamante View

    4.3/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsSuperior King Size Bed Diamante View
  • Deluxe Double Room, Resort View

    4.1/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDeluxe Double Room, Resort View
  • Club 89 King Size Bed Resort View

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsClub 89 King Size Bed Resort View
  • Club 89 Double Beds Resort View

    3.8/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsClub 89 Double Beds Resort View
  • Master Suite King Size Bed Resort View

    Room amenities

    • 840 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsMaster Suite King Size Bed Resort View
  • Master Suite King Size Bed Diamante View

    Room amenities

    • 840 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsMaster Suite King Size Bed Diamante View
  • Junior Suite King Size Bed Resort View

    4.7/5 guest room rating

    Room amenities

    • 560 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite King Size Bed Resort View
  • Deluxe Room, 1 King Bed, Resort View

    4.2/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Resort View
  • Club 89 Double Beds Diamante View

    3.6/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsClub 89 Double Beds Diamante View
  • Club 89 King Size Bed Diamante View

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsClub 89 King Size Bed Diamante View

About this area

Acapulco

Located in Acapulco, Hotel Palacio Mundo Imperial is connected to the convention center. La Isla Shopping Village and Plaza Bahia are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Revolcadero and Bahia de Puerto Marques. Traveling with kids? Consider El Rollo Acapulco and Naval History Museum. Discover the area's water adventures with surfing/boogie boarding nearby, or enjoy the great outdoors with skydiving and hiking/biking trails.
Popular Location

What's nearby

  • Forum de Mundo Imperial - 4 min walk
  • La Isla Shopping Village - 8 min walk
  • Playa Hermosa - 9 min drive
  • El Revolcadero - 12 min drive
  • Playa Revolcadero - 13 min drive

Getting around

  • AirportGeneral Juan N. Alvarez Intl. Airport (ACA) - 3 min drive

Restaurants

  • Mizumi — 1 min walk
  • Marché — 1 min walk
  • Aroma Bistro — 5 min walk
  • Sal de Grano — 6 min walk
  • La Vicenta Acapulco — 6 min walk

About this property

Hotel Palacio Mundo Imperial

4-star family-friendly resort connected to the convention center in Puente del Mar
4 restaurants, 6 outdoor pools, and a full-service spa are available at this smoke-free resort. Valet parking is free. Other amenities include 2 poolside bars, a health club, and a bar/lounge. All 814 rooms offer comforts like premium bedding and pillow menus, plus free WiFi and flat-screen TVs with digital channels. Other amenities available to guests include balconies, iPod docks, and 24-hour room service.
Hotel Palacio Mundo Imperial offers 814 accommodations with iPod docking stations and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 46-inch flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

All inclusive details

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All meals, snacks, and beverages included

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site
  • Onsite parking is wheelchair accessible

Food and drink

  • All meals, snacks, and beverages included
  • 4 restaurants and 1 coffee shop/café
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • 24-hour room service

Things to do

  • 6 outdoor pools
  • 3 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free cribs/infant beds
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 46-inch flat-screen TV
  • Digital channels
  • iPod dock

Food and drink

  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

You may also like

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 999 per pet, per night
Dogs only
2 per room (up to 20 lbs)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: MXN 195 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Internet access
  • Phone calls

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: MXN 999 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Mundo Imperial
Mundo Imperial Acapulco
Resort Mundo Imperial Acapulco
Mundo Imperial Hotel Acapulco
Palacio Mundo Imperial
Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Acapulco
Palacio Mundo Imperial All Inclusive Hotel
Hotel Palacio Mundo Imperial Resort Acapulco

Frequently asked questions

Can I cancel my reservation for free at Hotel Palacio Mundo Imperial and receive a full refund?
Yes, Hotel Palacio Mundo Imperial offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Palacio Mundo Imperial cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Palacio Mundo Imperial?
As of Jan 16, 2021, prices found for a 1-night stay for 2 adults at Hotel Palacio Mundo Imperial on Jan 22, 2021 start from $59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Palacio Mundo Imperial have a pool?
Yes, this property has 6 outdoor pools and a children's pool.
Is Hotel Palacio Mundo Imperial pet-friendly?
Yes, Hotel Palacio Mundo Imperial allows dogs (limit 2 per room) with a maximum weight of up to 20 lbs per pet. There's a fee of MXN 999 per pet, per night. Service animals are exempt from fees.
How much is parking at Hotel Palacio Mundo Imperial?
Valet parking is free at this property.
What time is check-in at Hotel Palacio Mundo Imperial?
Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Hotel Palacio Mundo Imperial?
Check-out is at noon.
Are there all-inclusive benefits at Hotel Palacio Mundo Imperial?
Some rate plans available at this resort are all-inclusive.
Where is Hotel Palacio Mundo Imperial located?
This family-friendly Acapulco resort is located near the airport, 0.4 mi (0.6 km) from La Isla Shopping Village, and within 6 mi (10 km) of Playa Revolcadero and Bahia de Puerto Marques. El Revolcadero and Majahua Beach are also within 9 mi (15 km).
4.2
Very Good
Rating 5 - Excellent. 593 out of 1210 reviews
5 - Excellent 49%
Rating 4 - Good. 393 out of 1210 reviews
4 - Good 32%
Rating 3 - Okay. 128 out of 1210 reviews
3 - Okay 11%
Rating 2 - Poor. 65 out of 1210 reviews
2 - Poor 5%
Rating 1 - Terrible. 31 out of 1210 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Traveled with family
Sad face IconDisliked: Amenities, property conditions & facilities
El aire acondicionado no funciono la primera noche, y ni cómo llamar por qué el teléfono tampoco funcionaba. El control de la tele no funcionaba y cuando me estaba planchando el pelo se fue la luz. La comida está X.
Stayed 2 nights in Jan 2021

1/5 Terrible

Traveled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place to stay, didn't accept their own confirmed room. Sold us a room that they didn't have and refused to refund the money. Horrible manager and service.
Stayed 5 nights in Dec 2020

3/5 Okay

Traveled with family
Sad face IconDisliked: Staff & service, amenities
First the hotel is off the beach and even though they take you there every 30 mnts and have a site with pools and food it wasn't the same for us. We are used to being by the beach. Second i think they overbooked and did not have enough staff. We had to constantly call for items they forgot to set up during cleaning. They charged 200 pesos for room service, and my daughter lost money we think was taken during cleaning, even though we made a report nothing was settled. There are many other beautiful places in Acapulco never again in mundo imperal.
Stayed 6 nights in Dec 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Great service, friendly and beautiful place to stay
Stayed 14 nights in Feb 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was excellent and professional and very helpful
Stayed 4 nights in Nov 2020

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