Viajes a Alva Todo Incluido Vuelo + Hotel

Personal estuvo bien, las condiciones de la propiedad se pueden mejorar

Mal servicio al cliente, hice late check in y el estacionamiento es un poco complicado de entender ya que tienes que estacionarte hasta la planta de arriba y acceder por las puertas de ese nivel, no por el ascensor. Tuve problemas con el drenaje y no me pude bañar, me cambiaron a otra habitación “sin costo extra” (no esperaba menos dado que su habitación no funcionaba) y a pesar de ello no tuvieron buen servicio para ofrecer alguna amenidad dada la circunstancia

This hotel was unsanitary had roaches. Went down to the front desk to complain and ask for a refund. They acted shocked over the roaches but then I find out on on reviews I found later on that they had roach problems before and they said it was cooperatedon’t care and hasn’t done anything about it. We were traveling across country with our bags in the room and we were concerned roaches would get into our luggage. They tried giving us a new room however that room had a used bandaid on the floor and food struck between the beds.