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"Not a place for business travelers. Not very clean and not enough towels, no washcloths. Check in process is extremely slow. Online check in does not work when purchased through 3rd party. Took over an hour to get checked in. "

"My family had an amazing time Universal Cabana bay. They definitely made our trip fun and convenient. I'm looking forward to coming back. "

"The resort is in a fantastic location for anyone traveling with friends or family. Staff was super helpful. Only critique I have is the hotel cleanliness could of been a little better. Some of the hallway didnt smell very good and the room was cleaned very well upon arrival. Other than that a great resort."

"The hotel in general is outdated. Even when the room service is good the rooms are so old that even clean looks dirty. In my experience the bathroom tub was broken and the toilet was not working well. On the other hand: it is near by everything. It is easy and cheap to move to parks, malls, the airport with uber. They offer free transportation to parks with reservations. For kids is very good because they have good size pools and a water park included with your stay. They also have a Starbucks. You can walk to restaurants and fast foods. The personnel in general are very kind. "

"Everything about this hotel was awesome! "

"I’ll be back "

"The rooms are like a condominium, spacious, very well stocked with full kitchen dishes, pots, pans for cooking. Microwave, washer&dryer, dishwasher etc. The property is very clean. Multiple pools. Activity Calendar. Gated, must have gate key for entry. Would highly recommend this property. "

"The room was spacious and clean. Loved the location. Very close to restaurants and shops and just steps away from the beach."

"I just didn’t like how you got to pay for breakfast and then when you pay for your breakfast, you can’t bring it in your room how about I got kids in my room I don’t want to let out this early in the morning. How about I didn’t want to wake up my whole family and when I was there, the TV wasn’t working, but everything else was pretty good."