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Shangri-La The Marina, Cairns

Photo gallery for Shangri-La The Marina, Cairns

Exterior
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Executive Marina View King | View from room

Overview of Shangri-La The Marina, Cairns

Shangri-La The Marina, Cairns

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
Pierpoint Road, Cairns, QLD, 4870

Explore the area

  • Popular LocationCairns Marlin Marina4 min walk
  • Popular LocationCairns Esplanade4 min walk
  • Popular LocationReef Fleet Terminal5 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)16 min drive

Room options

About this area

Cairns

Located on the waterfront, Shangri-La The Marina, Cairns is in Cairns Central Business District neighborhood and is connected to a shopping center. While the natural beauty of Cairns Esplanade and Centenary Lakes Botanic Gardens can be enjoyed by anyone, those looking for an activity can check out Reef Fleet Terminal. Traveling with kids? Consider Great Barrier Reef and ZOO To You HQ Wildlife Discovery Centre. Discover the area's water adventures with scuba diving and snorkeling nearby, or enjoy the great outdoors with skydiving and ecotours.

What's nearby

  • Cairns Marlin Marina - 4 min walk
  • Cairns Esplanade - 4 min walk
  • Reef Hotel Casino - 4 min walk
  • Esplanade Lagoon - 5 min walk
  • Reef Fleet Terminal - 5 min walk

Getting around

  • Cairns Station - 17 min walk
  • Cairns Intl. Airport (CNS) - 16 min drive

Restaurants

  • Waterbar & Grill Steakhouse - 2 min walk
  • Tha Fish - 3 min walk
  • M Yogo - 3 min walk
  • Prawn Star - 4 min walk
  • Vivaldis Restaurant - 5 min walk

About this property

Shangri-La The Marina, Cairns

5-star luxury hotel located in Cairns Central Business District
You can look forward to a poolside bar, a terrace, and a shopping mall on site at Shangri-La The Marina, Cairns. The onsite international cuisine restaurant, The Backyard, features ocean views and al fresco dining. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • Express check-out, a computer station, and a front desk safe
  • An elevator, luggage storage, and express check-in
  • Guest reviews give top marks for the helpful staff and location
Room features
All 255 rooms have comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews say good things about the clean, comfortable rooms at the property.
More conveniences in all rooms include:
  • Egyptian cotton sheets and rollaway/extra beds (surcharge)
  • Bathrooms with free toiletries and hair dryers
  • 42-inch HDTVs with premium channels
  • Balconies, separate sitting areas, and refrigerators

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 20.00 per day)
  • Valet parking on site (AUD 25.00 per day)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 35 for adults and AUD 17.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • The Backyard

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Private picnics
  • Shopping mall
  • Shopping

Family friendly

  • Children's pool
  • Fence around the pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4456 square feet of space)
  • Meeting rooms - 18

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 65
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: AUD 35 for adults and AUD 17.50 for children (approximately)
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Frequently asked questions

Does Shangri-La The Marina, Cairns have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Shangri-La The Marina, Cairns?

As of Nov 30, 2022, prices found for a 1-night stay for 2 adults at Shangri-La The Marina, Cairns on Dec 1, 2022 start from $160.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La The Marina, Cairns pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Shangri-La The Marina, Cairns?

Self parking is available for AUD 20.00 per day. Valet parking is available for AUD 25.00 per day.

What time is check-in at Shangri-La The Marina, Cairns?

Check-in is from 2:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Shangri-La The Marina, Cairns?

Check-out is at 11 AM. Late check-out is available for AUD 65 (subject to availability).

Where is Shangri-La The Marina, Cairns located?

This family-friendly Cairns hotel is located on the boardwalk, within a 10-minute walk of Cairns Esplanade and Reef Fleet Terminal. Centenary Lakes Botanic Gardens and Skyrail Rainforest Cableway are also within 12 mi (20 km). Cairns Station is 17 minutes by foot.

Can I cancel my reservation for free at Shangri-La The Marina, Cairns and receive a full refund?

Yes, Shangri-La The Marina, Cairns offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La The Marina, Cairns cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.8

Excellent

Rating 10 - Excellent. 600 out of 1001 reviews" "
" "10 - Excellent 60%
Rating 8 - Good. 255 out of 1001 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 100 out of 1001 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 30 out of 1001 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 16 out of 1001 reviews" "
" "2 - Terrible 2%

9.0/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

6/10 Okay

Fiona
Traveled with group
Liked: Staff & service, amenities
Great views lovely staff but needs a good clean.

10/10 Excellent

Michael
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with a balcony, close to town centre but without the noise. Very comfortable stay.
Stayed 5 nights in Nov 2022

4/10 Poor

Carly
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I’ve never encountered staff so rude and disrespectful, the pool bar tender was so rude, she made me the wrong cocktail and I was too I comfortable to even let her know. Tried to be polite and make conversation and was blatantly ignored. We also got stuck in their underground car park for 10 minutes in the heat unable to get out. Staff at the desk have no clue what they are doing. Room however was immaculate, beautiful grounds and clean pool. The place is great, the staff are terrible

10/10 Excellent

Harsh
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Ike the overall experience staying in Shangrila

10/10 Excellent

Mary, Chicago
Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right on the marina. Very walkable! Tons of dining choices nearby. Great breakfast and dining at the hotel also. Super friendly staff. Rooms were very comfortable. Had a great time!!!
Stayed 3 nights in Oct 2022

8/10 Good

Theodora
Traveled with partner
Liked: Cleanliness, staff & service, amenities
Perfect location in Cairns with a short walk to some great restaurants along the boardwalk and within cbd area. Generally the hotel was comfortable but it looks tired and lacks the real Shangri-La decadence. The room was comfortable, but again the fit-out needs some modernisation. We stayed in the horizon suite. The sofa had stains on it; suggest some spot and steam cleaning required here. Staff were very friendly and helpful - reception, Horizon lounge. The pool area was great. It was a pleasant stay overall, but the property definitely needs a ‘lift’.
Stayed 4 nights in Oct 2022

10/10 Excellent

Simone
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Our room had exceptional views and was very spacious. The bathroom is a little dated, but the shower was good. Lots of a little extras. Enjoyed the coffee pod machine in the room. The location is fantastic, easy walk to restaurants, board walk and city. Definitely going to stay here again.
Stayed 4 nights in Oct 2022

6/10 Okay

Zhongfang
Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Well, quite frankly it doesn't feel like a five-star hotel ( brand) that I used to know, that I stayed in many of them in Singapore, Jakarta, Manila, to name a few. Shangri-la is the epitome of luxury coupled with superior service and amenities and hotel facilities at the best location. It is at the best location in Cairns, but the hotel feels run down(though I can tell the rooms have been renovated), with only one restaurant as all day venue. The standard room is small, the mattress is super firm, the pillows feel old. I guess they are also the victim of covid pandemic and suffered a lot due to lack of tourists. With tourism recovering in time I really hope the hotel can beome a premium brand again for tourists in Cairns, which has many other choices at the same or better price.
Stayed 5 nights in Oct 2022

10/10 Excellent

Jason
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite possibly the most comfortable bed I’ve slept in for any hotel I’ve stayed at. Every toiletries you could ever need. No offer of a porter to take our luggage to the room.
Stayed 1 night in Oct 2022

10/10 Excellent

John
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful!! Would recommend this hotel highly. Jeffrey our bartender in the lounge was excellent!!
Stayed 5 nights in Oct 2022