Exterior

Reviews of Candle Light Inn

3 out of 5
Candle Light Inn
San Carlos Street, Between 4th and 5th Ave., Carmel, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 620 out of 1003 reviews" "
Rating 8 - Good. 305 out of 1003 reviews" "
Rating 6 - Okay. 58 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 3 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with partner
My only complaint is that one of the towels had spots on it that appeared to be blood stains
Stayed 1 night in Mar 2024
Response from Amber Inn Manager on Mar 24, 2024
Dear Elizabeth: Thank you for taking the time to provide feedback on your recent stay. I sincerely apologize for the issue with the towel you encountered. We will address this matter with our housekeeping team to prevent such occurrences in the future. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, comfortable. Easy walk to shops and restaurants. Would come back.
Stayed 1 night in Mar 2024
Response from Amber Inn Manager on Mar 16, 2024
Dear Kristy: Thank you for your feedback on your recent stay. We are thrilled to hear you found the room to be nice, clean, and comfortable. Thank you again for staying with us and we look forward to welcoming you back again soon.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless
Stayed 1 night in Feb 2024
Response from Amber Inn Manager on Mar 5, 2024
Dear Todd: Thank you for your feedback on your stay. We are thrilled to hear you found the room to be spotless. Thank you again for staying with us.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2024
Response from Amber Inn Manager on Mar 5, 2024
Dear Jane: Thank you for your feedback. We are glad you found us to be 5 out of 5. Thank you again for staying with us.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amber Inn Manager on Mar 5, 2024
Dear Jill: Thank you for your feedback. We are glad you found us to be 5 out of 5. Thank you again for staying with us.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
King jacuzzi tub room is beautiful! Bedding is luxurious and inviting. Fireplace is great addition. Shower has an opening to insert your hand to turn on water without opening door and getting you or floor wet, genius! Fire pit outside set up for semi private seating sections, very nice! They thought of everything! Will be back again.
Stayed 2 nights in Feb 2024
Response from Amber Inn Manager on Mar 5, 2024
Dear Crystal: Thank you for your glowing review! We're delighted that you found our Premium King room beautiful and the bedding luxurious. It's fantastic to hear that you appreciated the thoughtful details like the fireplace and the innovative shower design. We're glad you enjoyed the semi-private seating sections around the fire pit. We can't wait to welcome you back again!

10/10 Excellent

BARRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great check in. the room exceeded our expectations. the jacuzzi tub and fireplace were nice surprises!
Stayed 1 night in Feb 2024
Response from Amber Inn Manager on Mar 5, 2024
Dear Barry: We're thrilled to hear that you had a great check-in experience and that your room exceeded your expectations! It's wonderful to know that the jacuzzi tub and fireplace were pleasant surprises for you. Thank you for sharing your feedback.

10/10 Excellent

charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Amber Inn Manager on Mar 5, 2024
Dear Charlotte: Thank you for your feedback on your recent stay.

8/10 Good

Brandy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows are the best.
Stayed 1 night in Jan 2024
Response from Amber Inn Manager on Mar 5, 2024
Dear Brandy: Thank you for your feedback. We are delighted to hear you enjoyed the bed and pillows. We strive to provide a comfortable stay for all our guests. We look forward to your next visit.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amber Inn Manager on Jan 13, 2024
Dear Candace: Thank you for your feedback on your recent stay. We are glad you found it to be 5 out of 5.

8/10 Good

Siying

Liked: Cleanliness, staff & service, property conditions & facilities
Room design is unique.
Stayed 1 night in Dec 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Siying: Thank you for your feedback on your recent stay.

10/10 Excellent

Merary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, great service
From check in to check out, amazing service. Wil definitely be coming back
Stayed 2 nights in Dec 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Merary: Thank you for your kind words. We are thrilled that you enjoyed your stay with us. We look forward to your next visit.

10/10 Excellent

mohankumar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and property is clean.
Stayed 1 night in Dec 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Mohankumar: Thank you for your feedback on your recent stay.

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Margaret: Thank you for your review on your recent stay. We are thrilled you enjoyed your stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear Stephen: Thank you for your feedback on your recent stay.

6/10 Okay

E.

Liked: Cleanliness, staff & service
King size room with soaking tub did not feel like good value. Pros: the location is great and there were a few nice touches at check-in; off-street parking felt very safe; comfy bed. The cons: water for in-room jetted tub was not hot enough to enjoy, and took forever to fill. "Fireplace" was faux and squeaked. Picture appeared to include a couch, but it was a small loveseat. The bathroom was spacious, but water from the shower got everywhere, and made for a slip. Dirty toilet paper found in toilet that had been sealed as "sanitized". It wasn't bad, but booked for a special occasion, and was expecting more considering the price and high ratings.
Stayed 1 night in Nov 2023
Response from Amber Inn Manager on Jan 6, 2024
Dear E: Thank you for taking the time to share your feedback regarding your recent stay with us. We value your opinion and appreciate your detailed review. We apologize for any inconveniences you experienced during your special occasion. We're glad to hear that you appreciated our convenient location and the thoughtful touches provided during check-in. Additionally, we are pleased that you found the bed comfortable and felt secure with our off-street parking. However, we are sorry to learn about the issues you encountered. We apologize for the inconvenience caused by the water temperature and filling time of the in-room jetted tub. Your comments regarding the faux fireplace and loveseat have been duly noted, and we will assess these areas for improvement. We apologize for the slip hazard caused by the water from the shower and any inconvenience it may have caused. We will investigate this matter further to ensure our guests' safety and comfort. Regarding the sealed toilet, we sincerely apologize for the oversight. It is not our standard practice, and we will reinforce our cleaning procedures to prevent such incidents from recurring. We appreciate your feedback, as it assists us in continually improving our services. We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a truly exceptional stay.

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amber Inn Manager on Nov 26, 2023
Dear Marc: Thank you for your feedback. We are glad you enjoyed your visit.

10/10 Excellent

ariane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful. Complimentary cookies fruits and coffee Inviting fresh smell Rooms are clean Bed is very comfortable Great location Walking distance to shops and beach and lots of great restaurants
Stayed 1 night in Oct 2023
Response from Amber Inn Manager on Nov 7, 2023
Dear Ariane: Thank you for taking the time to provide us with your feedback. We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience during your stay with us.

8/10 Good

Kelly, MERCED

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice renovated rooms. Bed could be upgraded and front doors on units sounds like they are being slammed shut. Very loud and waking us throughout the night
Stayed 1 night in Nov 2023
Response from Amber Inn Manager on Nov 3, 2023
Dear Kelly: Thank you for your feedback. We're delighted to hear that you liked our rooms. We apologize for any inconvenience caused by the condition of the beds and the noise from the front doors. We appreciate you bringing this to our attention, and we will look into addressing the issues to ensure a more comfortable and peaceful stay for our guests. Thank you again for your feedback.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality clean accommodation for a reasonable price
Stayed 1 night in Oct 2023
Response from Amber Inn Manager on Nov 3, 2023
Dear Paul: Thank you for your feedback on your recent stay at the Candle Light. We are thrilled you found the accommodations to be clean and reasonable priced. Thank you again for staying with us.

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great getaway!
My husband and I could only stay for one night, but we wish we had more time at Candle light Inn. Room was exactly as pictured and bed was very comfortable. Great location, walking distance to beach, shops and restaurants. Really enjoyed setting out by the fire for a while before turning in for the night.
Stayed 1 night in Oct 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Lorie: Thank you for choosing to stay at the Candle Light and taking the time to provide us with your valuable feedback. We are thrilled to hear that your experience with us was enjoyable, even if it was just for one night. We are glad that you found your room to be exactly as pictured and that the bed provided a comfortable night's sleep. Once again, thank you for your kind words. Should your travels bring you back to this area, we would be honored to have you as our guest again.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great position. Friendly, welcoming, rooms prepared to a very high standard.
Stayed 2 nights in Oct 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Brian: Thank you for your feedback on your recent stay. We are thrilled to hear you enjoyed you visit. We thank you for your kind words.

6/10 Okay

Ted

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue we had was no A/C, room was hard to get cooled off before bedtime. Made the stay uncomfortable. The bed was too firm, some may love it but I’m a soft mattress guy.
Stayed 2 nights in Oct 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Ted: Thank you for sharing your feedback regarding your recent stay. We appreciate your honest comments and apologize for any inconvenience your experienced. We regret to learn that the lack of air conditioning in your room made it challenging for your to cool off and affected your overall comfort. We value your feedback as it helps us identify areas for improvement. Thank you once again for your feedback.

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay. The staff couldn’t have been more helpful. Our room was clean, spacious and had every amenity we might have needed. Will definitely stay again!
Stayed 2 nights in Oct 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Denise: Thank you for your kind words about the staff and cleanness of the rooms. We are thrilled to hear you enjoyed your stay with us. And we are excited to have you back again!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy arrival and stay. List of recommended dinner choices was very helpful, and led us to Carmel Bistro Giovani—best dinners we’ve had in forever! Wish we had a second night!
Stayed 1 night in Oct 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Brad: Thank you for taking the time to provide feedback on your recent stay at the Candle Light. We are very happy you enjoyed the list of recommended dinner choices and found a great dinner. Thank you again for staying with us. We look forward to having you back again, maybe this time for longer than 1 night.

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great, quaint location. Only downside was a lack of central air conditioning.
Stayed 1 night in Sep 2023
Response from Amber Inn Manager on Oct 21, 2023
Dear Lee: Thank you for your feedback on your recent stay. We are glad you enjoyed your visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Amber Inn Manager on Nov 3, 2023
Dear Robert: Thank you for your feedback on your recent stay with us.

6/10 Okay

Aldrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amenities
For the price. I just wish that they have microwave and a/c on the room. And also free breakfast wouldn’t hurt. Plus the door needed more security lock. We are talking almost $500 a night. Little things can go a long way. But overall my experience was good. Close to downtown the jetted tub is great. Come to think of it I guess thats what we paid for.
Stayed 2 nights in Aug 2023
Response from Amber Inn Manager on Sep 16, 2023
Dear Aldrin: Thank you for taking the time to provide us with your feedback. We appreciate your kind words about your overall experience and are delighted to hear that you enjoyed the convenience of our location and the jetted tub. We understand that amenities such as a microwave, air conditioning, and a complimentary breakfast would have enhanced your stay further. We apologize for any inconvenience caused by the absence of these amenities. Your feedback is important to us, and we will take it into consideration as we evaluate ways to improve our offerings and provide a more comfortable experience for our guests. Regarding the door security lock, we appreciate your observation. We will access our current security measures and take appropriate actions to ensure the safety and well-being of our guests. We value your business and appreciate your feedback. We hope to have the opportunity to welcome you back in the furfure and provide you with an even better experience.

10/10 Excellent

Ann

Stayed 1 night in Aug 2023
Response from Amber Inn Manager on Sep 16, 2023
Dear Ann: Thank you for your feedback on your recent stay at the Candle Light Inn. We are thrilled you found it to be 10 out of 10.

6/10 Okay

April

Liked: Cleanliness, property conditions & facilities
No hot water
Our stay was nice. Price was high for what we got. Pillows were miserable. We picked this room and location for the jetted tub. Water would not get hot so we had to bail on using it. It was a true bummer.
Stayed 2 nights in Jul 2023
Response from Amber Inn Manager on Aug 8, 2023
Dear April: Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the water temperature issue with the jetted tub. We want to assure you that the jetted tub is in proper working condition.We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere Room was spacious and clean. very relaxing and enjoyable time
Stayed 1 night in Jul 2023
Response from Amber Inn Manager on Jul 29, 2023
Dear Nancy: Thank you for your feedback on your recent stay. We are thrilled to hear you had an enjoyable time. We look forward to your next visit.

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2023
Response from Amber Inn Manager on Jul 24, 2023
Dear Anonymous: Thank you for your feedback on your recent stay.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Amber Inn Manager on Jul 22, 2023
Dear Gabriela: Thank you for taking the time to provide feedback on your recent stay. We are glad to hear you found it to be 10 out of 10. We look forward to your next visit.

10/10 Excellent

CINDY, Lutz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adorable inn!
Stayed 1 night in Jul 2023
Response from Amber Inn Manager on Jul 7, 2023
Dear Cindy: Thank you for taking the time to share your feedback about your recent stay at the Candle Light Inn. We are delighted to hear that you found our inn to be adorable! We strive to provide a memorable experience for all our guests, and it brings us great joy to know that our efforts were appreciated. We truly value your patronage and hope to welcome you back for another delightful stay in the future.

6/10 Okay

sina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unengaged and passive staff.
Stayed 1 night in Jul 2023
Response from Amber Inn Manager on Jul 8, 2023
Dear Sina: Thank you for your feedback. We appreciate your input and apologize for any shortcomings in our service. We will take your comments into consideration and make efforts to improve engagement and be more proactive. Thank you for staying with us.

10/10 Excellent

Abigail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Amber Inn Manager on Jul 7, 2023
Dear Abigail: Thank you for taking the time to share your feedback about your recent stay at the Candle Light Inn. We are glad to hear that you enjoyed your stay. We look forward to your next visit.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Amber Inn Manager on Jun 24, 2023
Dear Jennifer: Thank you for your feedback. We are happy to hear you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Amber Inn Manager on Jun 19, 2023
Dear Anonymous: Thank you for your feedback. We are glad your enjoyed your stay.

8/10 Good

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Jun 2023
Response from Amber Inn Manager on Jun 17, 2023
Dear John: Thank you for your feedback. We're glad to hear that you found the Candle Light to be clean and quiet. Thank you again for staying with us.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming place. We're just passing through, but would have loved to spend a couple more days here!
Stayed 1 night in Jun 2023
Response from Amber Inn Manager on Jun 18, 2023
Dear James: Thank you for taking the time to share your feedback about your recent stay at the Candle Light Inn. We are thrilled to hear that you found our inn to be a very charming and wish you could have stayed longer as well. We look forward to your next visit.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
The room was in great condition. We were able to check in early which was huge because my husband has Parkinson’s and he needed to rest after traveling. I loved being able to walk to dining and shops.
Stayed 3 nights in Jun 2023
Response from Amber Inn Manager on Jun 17, 2023
Dear Kay: Thank you for your feedback. We are glad to hear that we were able to accommodate your early check-in request. We are happy to hear that our location provided easy access to dining and shopping. We hope to have the opportunity to welcome you back during your next visit.

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice decor
Stayed 1 night in Jun 2023
Response from Amber Inn Manager on Jun 17, 2023
Dear Trish: Thank you for your feedback.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for our 2 day stay. Super clean with friendly, helpful staff. Would highly recommend!
Stayed 2 nights in May 2023
Response from Amber Inn Manager on Jun 17, 2023
Dear Sue: Thank you for your feedback. We are glad to hear that our location was perfect for your 2-day stay and that our staff was friendly and helpful. We take pride in maintaining a clean environment for our guests and we're happy to hear that you found the inn to be super clean. We look forward to welcoming you back in the future.

10/10 Excellent

Jayant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience all around. Good access to everything and very friendly staff.
Stayed 1 night in May 2023
Response from Amber Inn Manager on Jun 17, 2023
Dear Jayant: Thank you for your feedback! We're delighted to hear that you had a great experience with us and that our staff was friendly. We are glad that our location provided good access to everything you needed. We look forward to your next stay.

10/10 Excellent

Huai Qin, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is neat and clean. The staffs are nice. I will come back next time.
Stayed 1 night in May 2023
Response from Amber Inn Manager on Jun 17, 2023
Dear Huai Qin: Thank you for your feedback. We're glad that you found the Candle Light Inn to be neat and clean and that our staff was nice. We look forward to welcoming you back during your next visit.

10/10 Excellent

michael, sparks

Traveled with partner
Liked: Property conditions & facilities
Location quiet
Stayed 2 nights in May 2023
Response from Amber Inn Manager on Jun 17, 2023
Dear Michael: Thank you for your feedback.

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in lovely area of Carmel
Beautiful hotel with friendly and helpful staff. Comfortable beds and spacious room. Fresh baked cookies and tea in the lobby was a nice touch. Loved every minute of our stay.
Stayed 3 nights in May 2023
Response from Amber Inn Manager on May 12, 2023
Dear Jan: Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that our staff was able to provide you with excellent service. We take pride in our comfortable beds and spacious rooms, and are glad to hear that you found them to your liking. Our fresh baked cookies and tea in the lobby are always a hit with our guests, and we are happy that you enjoyed them as well. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Lanii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Amber Inn Manager on May 12, 2023
Thank you for your feedback on your recent stay at the Candle Light Inn. We are glad you enjoyed your stay with us.

10/10 Excellent

Jessica

Stayed 1 night in Apr 2023
Response from Amber Inn Manager on Jun 17, 2023
Dear Jessica: Thank you for your feedback.

10/10 Excellent

Bruna

Stayed 1 night in Apr 2023
Response from Amber Inn Manager on Jun 17, 2023
Dear Bruna: Thank you for your feedback.