“Checked in took far too long as only 1 personnel manning the large reception area. It was 8pm in the evening. The only lady was dealing with a group of 3. There were 5 others waiting. After I complained as I waited 15 minutes, she called another staff to help. Such a big hotel with almost full occupancy, as told by the staff, should schedule more at the front desk. Others like security and concierge and housekeeping were adequately manned.
Should be more up front with the closure of the……
“No hot water in the bathroom, we had to run the bath and shower for over 25 mins each time before any hot water came, then it was only luke warm.
Very disappointing.
Room cleaners were not consistent with their routine answers had at ask for more water and plates etc”