Ratings based on 1,128 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from utah

Great staff

Posted Sep 20, 2017
Amazing place and people. The food and drinks were top notch (go to the Italian place). Only thing that would make this place better is a sandy beach down to the water. I would recommend this hotel to anyone.
Comment from Hotel Management
Sep 21, 2017 by Cozumel Palace, Hotel Management
Dear Brad, Your comments are greatly appreciated, thank you so much for sharing them with us. We are glad to know you had such amazing time during your stay, hopefully you will repeat the experience soon. We will be waiting for you. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Very friendly and helpful staff. This place is pretty amazing.
Comment from Hotel Management
Aug 29, 2017 by Cozumel Palace, Hotel Management
Dear Guest, Thank you so much for your kind comments, we truly appreciate them. Your complete satisfaction is our main goal and we are very happy to know it was accomplished during your stay. We shall see you soon! Cordially, Cozumel Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Great service, awesome restaurants, very professional stuff. Thank you.
Comment from Hotel Management
Aug 29, 2017 by Cozumel Palace, Hotel Management
Dear Guest, Thank you so much for your kind comments, it is always a pleasure to be your host, we look forward to your next visit for another superb experience at Cozumel Palace. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Wonderful resort experience.

Posted Aug 25, 2017
Wonderful resort. Right across the street from police station so safety was not a concern. Huge grocery store right across street as well so no need to pack heavy. Staff was very eager to ensure we had a great experience. Food was excellent. Rooms and facilities were very clean and comfortable. Would definitely come back. By far nicest resort in Cozumel.
Comment from Hotel Management
Aug 25, 2017 by Cozumel Palace, Hotel Management
Dear Paul, Thank you so much for choosing Cozumel Palace and sharing your comments with us. It is a pleasure to discover you had such a wonderful experience during your stay, please come back soon, we will be happy to host you. Cordially, Cozumel Palace
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great hotel with friendly staff and great food!

Posted Aug 22, 2017
The staff was great! David & the entertainment staff were awesome. There were activities for everyone. Natali in the spa gave me one of the best massages I've had. Fabiola in the Italian restaurant was amazing!! She made us feel welcome . The chef did a great job preparing the fish my husband caught. Overall we had a great time!!
Comment from Hotel Management
Aug 26, 2017 by Cozumel Palace, Hotel Management
Dear Elizabeth, We are pleased to know about your wonderful experience at Cozumel Palace, thank you so much for sharing your review with us. Please rest assured we are committed with our improvement to provide you with the best vacation experience, we look forward to your next visit. Kind regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from salt lake

Rooms were excellent, spacious great amenities

Posted Aug 17, 2017
Wonderful. Great resort really enjoyed our stay......................yay. my boys and o also enjoyed many convenient excursions
Comment from Hotel Management
Aug 17, 2017 by Cozumel Palace, Hotel Management
Dear CJ, Thank you for sharing your comments, they mean a lot for us, we hope to be honored with your visit once again soon, it is always a pleasure to be your host. Cordially, Cozumel Palace
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

First time to stay at an all inclusive

Posted Aug 8, 2017
Pros: Food and dive shop
Cons: Kids are noisy. That would be hard to change. lol
Location: Just minutes away from downtown and the ferry to Playa. Great location.
We have stayed in motels in Playa and have been on several cruises. This was our first time to stay at an all inclusive. The room was great and food was wonderful. The only issue we had was there were a lot of kids there during our stay. One of the staff told us they were at 97% capacity during our stay. So the pools were crowed and kids were everywhere. My wife and I were celebrating our 25 anniversary and if we had it to do over again, we would have stayed at an adults only all inclusive. Please understand that this place is amazing. The staff are great and friendly and try to meet your every request. The resort credits are a plus and the dive shop in awesome. I dove nine times during our stay and can't say enough good thing about the dive company.
Comment from Hotel Management
Aug 9, 2017 by Cozumel Palace, Hotel Management
Dear Eric, We are pleasantly surprised by your comments. Thank you so much for sharing your review with us. Indeed, as a family resort, it is quite common to find many kids around during summer while they are on vacation. Otherwise the amount of kids in the resort is actually very low, since they are at school. We are happy to know Cozumel Palace surpassed your expectations, hopefully we will see you again soon! Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Acushnet

Cozumel palace

Posted Aug 3, 2017
An excellent approach to all inclusive I would definitely recommend palace resorts the food is fresh and better than expectations. The hotel staff were friendly and attentive without being bothersome. Example first breakfast my wife son and I ordered coffee but my daughter prefers tea so the waiter shows her a box with multiple varieties and she picks English breakfast tea. The next morning we go to breakfast while our coffee is being poured Fuli brings over a pot of English breakfast tea and confirms her choice before placing it on the table. Around 5pm the maid checks by to see if we needed ice and more towels. We thought that the quality of the service may be confined to Cozumel so we took a trip to playa del carmen palace and we found that hotel to have the same high standards. I could go on and on with praise we will definitely be staying at palace resorts again. Oh in the hotel lobby price in pesos for taxi ranks all over the island including the airport which was 200 pesos this is $11.25 so round trip is $22.50 not $134 that we paid booking the shuttle bus. It's 10-15 mins away and the taxis are plentiful and honest that's the only thing I'd do different. If going to Cozumel go to paradise beach that is the 2nd photo. The first is snorkeling in the shallows and the last is the view from our room.
Comment from Hotel Management
Aug 7, 2017 by Cozumel Palace, Hotel Management
Dear Darren, What a wonderful review! Thank you so much for choosing Cozumel Palace and sharing your amazing comments with us. Just as you mention, high standards on customer service is one of the things we are all proud about at Palace Resorts. Of course we always do our best to make it even better and have this special and unique feeling, always thinking on your satisfaction and looking for new ways to keep you amazed. We hope to be honored with your visit once again soon. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel and stay.

Posted Jul 24, 2017
I had an overall wonderful experience. Thoroughly enjoyed myself no complaints.
Comment from Hotel Management
Jul 25, 2017 by Cozumel Palace, Hotel Management
Dear Guest, We could not ask for more! Thank you so much for your preference and for sharing your kind comments with us, we truly appreciate it. Best regards, Cozumel Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay and dive!

Posted Jul 23, 2017
Love this place! The staff are great and the diving is incredible.
Comment from Hotel Management
Jul 24, 2017 by Cozumel Palace, Hotel Management
Dear Chet, Thank you so much for choosing Cozumel Palace and sharing your lovely comments with us. We are glad to know you had a wonderful experience with us, we will keep working hard to ensure your next visit surpassed all of your expectations. We shall see you soon! Cordially, Cozumel Palace Team