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The hotel is beautiful. When we arrived, around suppertime, our room was not ready. We were given an inferior room to the one we booked but when we questioned this the desk staff accommodated us with comp drinks while we waited for the right one. The atmosphere is "old money 5 star." Perfect service, ...
I loved the hotel. The staff was helpful and very friendly. They booked our one day trip to Victoria and made everything so smooth. Also they gave my husband some chocolates for his birthday l. We made some great memories in Seattle. The hotel was definitely the best in town...everything is walking ...
Although the hotel did not have a concierge, the staff at the front desk was able to arrange a last minute ride to the airport (at 3:45 am) for me. they were extremely helpful.
This is a good hotel but not to the standards and excellence of any other w hotel I have stayed in. If you are looking for a centric , hip , modern hotel, with comfortable rooms this is the hotel for you. Expect everything else to do it yourself- from carrying your own luggage to express check out. ...
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