Ratings based on 513 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Facilities problems

Posted Mar 26, 2017
We stayed there a year ago & hot tub was down. This time there was problems with pool & pool was cold!! Maybe need to hire a better maintenance crew. Going to look for another hotel next year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
We stayed for a dance competition in Duluth. It is such an easy hotel right off the interstate and the price was reasonable. My only complaint was they had a hard time keeping up with the breakfast rush.
4 out of 5
Recommended
for Families
by A verified traveler from Richfield, MN

Nice hotel close to Spirit Mountain Ski

Posted Mar 12, 2017
Pros: Location, full breakfast, value
Location: Within a mile of Spirit Mountain Ski
Convenient location within a mile of Spirit Mountain skiing. Room in good condition. Clean. Pool was warm and hot tub was good. Very full breakfast that helped us fill the tank before skiing. Would stay there again.
Comment from Hotel Management
Mar 14, 2017 by Deanna Gregorich, Hotel Management
Dear Craig, Thank you for taking the time to share what you liked about your stay. It will help us continue to provide a superior experience to our future guests. I hope you are able to stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
I was a great experience I will be staying here again next time.
Comment from Hotel Management
Mar 14, 2017 by Deanna Gregorich, Hotel Management
Thank you for taking the time to share you thoughts about the Best Western Plus Spirit Mountain Duluth. I am thrilled to hear you enjoyed your stay and I hope you can visit us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, shirt driving distance to everything.

Posted Mar 6, 2017
Water pipe busted so we had no water in the am, Internet went down as well on same day. Staff was very nice and quick to solve water issue.
Comment from Hotel Management
Mar 10, 2017 by Deanna Gregorich, Hotel Management
Dear Anonymous, Thank you for taking the time to share you thoughts about your stay. I hope you are able to come and visit us again soon!
5 out of 5
Recommended
for Families
by A verified traveler

Spirit Mountain Ski Trip

Posted Feb 15, 2017
Pros: Customer Service was Top Notch by their staff!
We checked in and Jordan at the front desk was awesome! She gave us a complimentary upgrade since we were traveling with 2 teenage boys so that my fiancé and I would have a separate room to ourselves for the weekend. Hotel was clean, located very convenient to downtown Duluth and Spirit Mountain ski hill. Pool & Hot Tub were clean and well kept. Nice breakfast area in the morning. Had a great stay!
Comment from Hotel Management
Feb 17, 2017 by Deanna Gregorich, Hotel Management
Thank you for taking the time to share you comments on the Best Western PLUS Spirit Mountain Duluth. I will be sure to share your review with our entire staff. I hope you are able to stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Nice hotel close to restaurants and Spirit Mountai

Posted Feb 3, 2017
Clean, friendly staff, great continential breakfast
Comment from Hotel Management
Feb 4, 2017 by Deanna Gregorich, GM, Hotel Management
Dear Tanya, Thank you for staying at the Best Western PLUS Spirit Mountain Duluth. I am thrilled to hear you enjoyed your stay. I hope you will stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Pros: location
Location: skiing
the hotel staff was extremely friendly and accommodating. This is always so much appreciated.
Comment from Hotel Management
Feb 4, 2017 by Deanna Gregorich, GM, Hotel Management
I am thrilled to hear you enjoyed your stay at the Best Western PLUS Spirit Mountain Duluth. The staff strives to provide customer service that goes above and beyond for every guest. I hope you stay with us again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Some items need attention

Posted Dec 28, 2016
Pros: Price is outstanding. Hotel staff was accommodating and pleasant
Cons: Noted above
The bathroom sink in room 323 is plugged up and take a long time to drain. The bed frame or mattress needs replacement as movement on the bed causes the assembly to wobble. Eggs and sausage every morning? I would pay more for a more varied breakfast.
Comment from Hotel Management
Dec 29, 2016 by Deanna Gregorich, GM, Hotel Management
Dear WM, I apologize that we were not able to meet your expectations. I have alerted our staff to your concerns so we can take the appropriate actions to correct the issues you encounter. Thank you for taking the time to review the hotel so that we can ensure a pleasant stay for our future guests.
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Very clean and the staff was so friendly. Could tell they liked their jobs!
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for reviewing the Best Western PLUS Spirit Mountain Duluth. I hope you will come and see us again soon!