Genval Vacations from $806

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

The hotel is somehow both elegant and cozy. It is perfectly located, and the staff consistently went above and beyond to make us feel welcome and cared for. We stayed for 3 nights, and we didn’t want to leave.

The room was large and very nice with great amenities. We also really enjoyed going to the private and shaded garden with a glass of wine to relax in peace and quiet.

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

I only wish we knew ahead of time how amazing this hotel was. We would have stayed 2 nights instead of one. This is the nicest place I have ever stayed in Europe as well as many other places in North America. We didn’t know about the spa facilities either and would have planned time to use them! The lobby is beautiful, I enjoyed a glass of wine in the ‘living room’, the outdoor terrace is serene with the living wall…breakfast was 5 stars and the room was incredible. And ultra cold A/C. An absolute gem of a place. Can’t wait to return.