I think it was an A-. Property was clean, recently renovated, and in good shape. Had almost everything you could ask for. Queen bedroom downstairs gets pretty cold and doesn't have a separate heating unit like the kids room. Fireplace was really nice, but needed directions. Took me 20 minutes to figure it out. Family room was really nice. Multi-directional TV mount was a plus, and while the internet wasn't super fast it was good enough for streaming HD content. Location is really good, close to downtown Highlands and on the way to Cashiers. We appreciated the touch of leaving some wine and goodies for us when we arrived. Also the child gate, though I'm not sure if that was the management company or owners or what, but it came in handy at the top of the stairs. Thanks so much again. I'm sure we'll use you again in the future. Good responsiveness and friendly service