“I booked 4 superior king rooms months in advance When we arrived, I had 3 king rooms and 1 small room with two small twin beds in it. When I asked about the change in reservation, I was told by the manager - when you make a reservation, your room is not guaranteed and they do not provide a refund on the difference, even though the twin room was substantially smaller and cheaper and not what I paid for. The manager at the front desk was extremely rude and uncooperative. I was at the desk for 1.5……