“Superb location near the train station and the sites in old Stirling. Well-equipped, quiet room, and some nice amenities (workout room, cowork area, fridge in room and sink/cutlery for light food prep). It was cumbersome having to communicate with staff via the Expedia interface, but the staff were fantastic in helping us with our stay, giving restaurant and sight-seeing recs. Though advertised as a digital check-in, we were in touch in advance and nicely greeted by the property manager (and one……
“I booked 4 superior king rooms months in advance When we arrived, I had 3 king rooms and 1 small room with two small twin beds in it. When I asked about the change in reservation, I was told by the manager - when you make a reservation, your room is not guaranteed and they do not provide a refund on the difference, even though the twin room was substantially smaller and cheaper and not what I paid for. The manager at the front desk was extremely rude and uncooperative. I was at the desk for 1.5……