The flight from Toronto was early but the exit was 20 minutes late and by the time I deborded it was impossible to make the connection in an airport I had never been in. I don’t like crying in an airport. I would like to thank the three csrs who went out of their way to help me get the next flight. 1.2 hours is not enough for a connection at lhr if there is any misstep. The three women who helped me were wonderful and I am very grateful