Altstadt Hotel Magic Luzern

Photo gallery for Altstadt Hotel Magic Luzern

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Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Overview of Altstadt Hotel Magic Luzern

Altstadt Hotel Magic Luzern

3.0 star property

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Business services
  • Parking available
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
  • Sheets and towels washed at 140°F
Brandgässli 1, Lucerne, LU, CH-6004

Explore the area

  • Popular LocationChapel Bridge2 min walk
  • Popular LocationKKL Lucerne7 min walk
  • Popular LocationLake Side Promenade9 min walk
  • AirportZurich (ZRH)44 min drive

Choose dates to view prices

About this area

Lucerne

Located near the boardwalk, Altstadt Hotel Magic Luzern is in Old Town Lucerne, a neighborhood in Lucerne with good shopping. Chapel Bridge and Mill Bridge are local landmarks, and the area's natural beauty can be seen at Burgenstock and Entlebuch Biosphere. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as ice skating and snowshoeing.

What's nearby

  • Lucerne Town Hall - 1 min walk
  • Chapel Bridge - 2 min walk
  • Jesuit Church - 3 min walk
  • KKL Lucerne - 7 min walk
  • Lake Side Promenade - 9 min walk

Getting around

  • Lucerne Station - 6 min walk
  • Zurich Airport (ZRH) - 44 min drive

Restaurants

  • Mr. Pickwick's Pub — 2 min walk
  • Jazzkantine — 2 min walk
  • Tandoori — 2 min walk
  • Song Pi Nong - Thai Take Away — 3 min walk
  • Mill’Feuille — 3 min walk

About this property

Altstadt Hotel Magic Luzern

3-star hotel in the heart of Old Town Lucerne
Close to Chapel Bridge and Lion Monument, Altstadt Hotel Magic Luzern provides free WiFi, dry cleaning/laundry services, and a business center.
You'll also find perks like:
  • Valet parking (surcharge), shopping on site, and a front desk safe
  • Multilingual staff, concierge services, and luggage storage
  • Guest reviews give good marks for the proximity to shopping
Room features
All guestrooms at Altstadt Hotel Magic Luzern have perks such as separate sitting areas, in addition to amenities like free WiFi and safes. Guest reviews say good things about the clean, spacious rooms at the property.
More amenities include:
  • Heating and fans
  • Bathrooms with hair dryers
  • 26-inch TVs with cable channels
  • Separate sitting areas and daily housekeeping

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CHF 27.00 per day)

Things to do

  • Shopping

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Heating

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)

Entertainment

  • 26-inch TV
  • Cable channels

Food and drink

  • Minibar

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in from 3 PM - 11 PM
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:00 PM
The check-in location differs from the property location; to check in, go to Altstadt Hotel Krone Luzern, Weinmarkt 12, Lucerne
If you arrive at the property after hours, you'll need to check in at an alternate location: Hotel des Balances, Weinmarkt, Lucerne
Front desk staff will greet guests on arrival
The property is located in a pedestrian area; however, guests are allowed to park in front of the hotel during check-in and check-out.
Check-in and breakfast for this property are based at a different location, Hotel Krone, Weinmarkt 12, Lucerne 6004, 130 meters from Altstadt Hotel Magic Luzern. Check-in 11 PM-6:30 AM takes place at the Hotel les Balances across the street.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: CHF 27.00 per day
  • Late check-out fee: CHF 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Magic Hotel
Magic Hotel Lucerne
Magic Lucerne
Altstadt Hotel Magic Lucerne
Altstadt Hotel Magic
Altstadt Magic Lucerne
Altstadt Magic
Altstadt Hotel Magic Luzern Lucerne
Altstadt Hotel Magic Luzern
Altstadt Magic Luzern Lucerne
Altstadt Magic Luzern
Altstadt Magic Luzern Lucerne
Altstadt Hotel Magic Luzern Hotel
Altstadt Hotel Magic Luzern Lucerne
Altstadt Hotel Magic Luzern Hotel Lucerne

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 187 out of 627 reviews
5 - Excellent 30%
Rating 4 - Good. 285 out of 627 reviews
4 - Good 45%
Rating 3 - Okay. 100 out of 627 reviews
3 - Okay 16%
Rating 2 - Poor. 34 out of 627 reviews
2 - Poor 5%
Rating 1 - Terrible. 21 out of 627 reviews
1 - Terrible 3%

4.2/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at a really central area of old town Lucerne, very close to the Chapel. Ridge, with several restaurants in the vicinity. We took a taxi to get to the hotel from the train station, but on our way back we simply walked to the station. The property is very clean and nice. Check in and check out was really smooth. They also gave us free vouchers for city public transport, and upgraded us to the honeymoon suite, which was Huge.
Stayed 2 nights in Dec 2021

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location was great. The room was dark. With dust and cobwebs. We had the pirate room yet it was a bit too rustic for us.
Stayed 2 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location!
This is a no frills kind of place. There is no front desk, but cleaning service daily. The rooms are cute and themed! The location was perfect!
Stayed 3 nights in Sep 2020