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Rydges Mackay Suites

4.0 star property

Choose dates to view prices

In the heart of Mackay's shopping district, Rydges Mackay Suites offers a blend of style and convenience. Enjoy local and international cuisine at Moss on Wood restaurant, work out in the gym, or unwind with a swim in the indoor pool. With free WiFi and helpful staff available 24/7.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
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About this property

Rydges Mackay Suites

  • Upscale hotel located in City Centre
  • Take advantage of dry cleaning/laundry services, a bar, and a gym at Rydges Mackay Suites. The on-site local and international cuisine restaurant, Moss on Wood, offers breakfast, lunch, and dinner. In addition to a 24-hour business center, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool
    • Free self parking
    • Cooked-to-order breakfast (surcharge), laundry services, and a 24-hour front desk
    • A reception hall, concierge services, and ATM/banking services
  • Room features
  • All 90 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
  • Extra amenities include:
    • Free toiletries and hair dryers
    • TVs with cable channels
    • Refrigerators, electric kettles, and heating

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Jun 7 - Jun 8
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.50 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 30 per person
  • Credit card charges are subject to a surcharge of 1.50 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Rydges Mackay Suites have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

How much does it cost to stay at Rydges Mackay Suites?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Rydges Mackay Suites on Jun 7, 2026 start from $123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Rydges Mackay Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Rydges Mackay Suites?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Rydges Mackay Suites?

Check-out is at 11:00 AM.

Where is Rydges Mackay Suites located?

Located in City Centre, this hotel is within a 10-minute walk of Artspace Mackay, Jubilee Park, and Mackay Enertainment and Convention Centre. Bluewater Lagoon and Caneland Central are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.6

Cleanliness

8.2

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 475 out of 1000 reviews
Rating 8 - Good. 341 out of 1000 reviews
Rating 6 - Okay. 122 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Easy fast check in, Guy at reception was friendly and helpful, clean room, comfy bed, great shower but couldnt get channels on T.V but was ok with me as I just slept.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities, room comfort
Great location, lovely reception staff, close to bars and shops. Housekeeping service and cleaning left a little to be desired.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very convenient to all of Mackay, enjoyed our mini break only small down is the very minimal range of equipment in the fitness centre. The breakfast was really great super selection, highly suggest booking breakfast when booking your room. Overall agreat stay as usual many thanks
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Krzysztof

Liked: Amenities
Moss on Wood room service was great, large room and comfy, will stay again for sure
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Annemaree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff were fantastic definitely stay again
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, great helpful staff, would definitely stay again
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Cassi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Sep 2024
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at check in was wonderful
Stayed 1 night in Jan 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to an assortment of restaurants and bars
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Marita

Liked: Cleanliness, amenities, property conditions & facilities
nice view of the city
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area with easy access to dining options
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Barton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Great location close to pubs and clubs. Excellent room. Great breakfast too! Will Donnelly stay there again next time I'm in Mackay
Stayed 1 night in Sep 2024
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an ok area. From our balcony, we could see graffiti on the building next to us. The room was nice & we really enjoyed our stay here, but the last 24 hours - they had a leak or something in the hallway & the area right outside our room smelled horrible like dead fish or something. Not sure what happened. All in all, we stayed 4 nights & we had a good time. The room was comfortable & was what we expected. Would recommend to anyone staying in this area, just note it’s not perfect.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a studio for a night before a wedding. The staff allowed us to check in early so that we could get ready in the room before having to leave for the event. The room was clean and big, and the bathroom had good toiletries, as well as a hair dryer and magnifying mirror. Everything in the room worked well. We couldn't hear other guests at all even though the hotel was pretty full. Parking is easy and free. We have stayed before and will stay again!
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness

Ok but a few issues

The room, bed, bathroom, parking were all ok however the aircon vent was filthy and looked like covered in mould. The old $100 deposit to be repaid in 5+ days is rediculous - should be refunded much more quickly.
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Amanda

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The first night my son and I were woken up at least ten times. We gave up trying to sleep at 4am. People were just having fun but the coming and going all night was really frustrating. The second night we were kindly moved to a room away from the lifts. By 4am we were up again. The rooms had everything we needed and staff were lovely, but I certainly wouldn't recommend staying there on a weekend if sleep is something you need.
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

Sam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As you walk into the lobby, you are greeted by a friendly reception area, and staff. The area is clean, and very well looked after, so my expectations were high. Unfortunately that’s where it ended for the good times. Once we hopped out of the dodgy elevator, we walked the 6th floor hallway to our room. There were holes in walls, doors painted white, while others were varnished timber, windows were not sealing, which made the wind howl, and just a general uncared for vibe amongst the place. Then we got to our room. On the surface it looked fine, until we saw multiple stains on the carpet, a pair of socks under the tv unit, a broken dishwasher, and honestly quite a dated interior. We walked to our bedroom to find that one window above the bed had the locking mechanism broken, so it would not close all the way, leading the the wind and rain absolutely howling through 24/7. I had to sacrifice a shirt to the window just to keep us from getting soaked in bed. Our bedroom door had been punched through at some point, and the nails from where they reattached the door skin were still visible. Not to mention the terrible patch job over the hole. The shower head was the cheapest available, and did an average job, and the lack of furniture on the balcony really made the moss growing stand out. For over $500 a night for a 2 bed apartment, this one is an easy miss. Not anywhere close to what we expected from a Rydges establishment. Won’t be returning!
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Overall a nice stay but the furniture was a little tired.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was great
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Excellent location and helpful friendly staff. Loved our stay.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Very clean
Stayed 1 night in Dec 2025
Verified

8/10 Good

S m

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay I was impressed
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Quality accomodation
Stayed 1 night in Jun 2025