Mano Juan Vacations from $671

Generally speaking, everything was OK. However, they provided misleading information at check-in. I was offered an upgraded room, but I had to change it because it lacked privacy—there was a connecting door to the adjacent room, and I could hear everything happening next door. On top of that, I was never told I'd be charged an extra $104 for the upgrade. I was told the upgrade would give me access to breakfast and dinner, but they charged me for the meals anyway. Then, to get the bill corrected, I had to speak with four different people. If you're reading this and you get a great deal on Expedia, keep it as is and do not accept any upgrades when you arrive. Besides being very expensive, the breakfast was the exact same food every day—and the same goes for dinner. Forget about red meat; they only served eggs, chicken, and a little bit of fish. When I asked for red meat one day, the chef told me, 'There's shredded meat over there in a bowl.' Come on, man!

This property was likely very beautiful many years ago when it first opened and the highlight photos were taken but it has clearly been neglected for some time. Neither the rooms nor the property were as clean and sufficiently stocked with necessities as I would expect. The beds were not comfortable, WiFi was spotty, and linens seemed old and lacking freshness. The only upsides were the ac worked well and the few staff members we encountered tried to be helpful. If you do still decide to stay here and you want to order food for children, do not order the pizza. You will be disappointed. Other food options were okay. Thankfully, we only stayed one night. My family and I were very disappointed so I want to make sure future Expedia users know what they’re getting into. Expedia should require property hosts to post photos within the last year or two.

The only negative thing I have to say is when we first checked in the room was hot and the fan was very loud and wobbled. We did end up getting a different room because the AC was not working. The staff was super helpful and friendly!! The food was great! The pools were fabulous! We had a blast!!!! Beautiful property!!!

El staff en su mayoría fue muy amable y si todos fueron lo más profesionales posible. En caso de algún inconveniente resolvieron a la mayor brevedad posible. La comida estuvo exquisita y las reservaciones se lograron conseguir. Hay comida practicamente todo el tiempo lo cual ayuda para que valga la pena el all inclusive. El precio esta super bueno para todo lo que ofrece.

Food was delicious,staff was very friendly and helpful,every night were diffrent performances for kids and adults like white party,retro show etc. The hotel need renovation and a refresh; there was no ventilation in the bathroom, there was mold in some places, and the bathtub was worn and scratched.