“They allowed me to check myself in & it was gone midnight! They knew i was travelling alone & didn't speak Italian. The 'shuttle service' from airport mentioned is not included as suggested! 120 euro each way from Catania (nearest airport) maybe good price, but shuttle service would again indicate a cheaper price and part of hotel staff (it's not)
When i mentioned the self check in the next morning upset, the owners response was "and that's my problem" as I responded yes, it's your hotel and……
“They allowed me to check myself in & it was gone midnight! They knew i was travelling alone & didn't speak Italian. The 'shuttle service' from airport mentioned is not included as suggested! 120 euro each way from Catania (nearest airport) maybe good price, but shuttle service would again indicate a cheaper price and part of hotel staff (it's not)
When i mentioned the self check in the next morning upset, the owners response was "and that's my problem" as I responded yes, it's your hotel and……
Jessica