BlueBay Grand Esmeralda All Inclusive

Photo gallery for BlueBay Grand Esmeralda All Inclusive

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools
2 outdoor pools

Overview of BlueBay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive

4.0 star property
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course8 min drive
  • Popular LocationGrand Coral Golf Riviera Maya9 min drive
  • Popular LocationMaroma Beach13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, BlueBay Grand Esmeralda All Inclusive is near theme parks and on the beach. Grand Coral Golf Riviera Maya and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Playa del Carmen Main Beach. Traveling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Scuba diving, snorkeling, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • El Camaleon Mayakoba Golf Course - 8 min drive
  • Grand Coral Golf Riviera Maya - 9 min drive
  • 28 de Julio Square - 13 min drive
  • Maroma Beach - 13 min drive
  • Punta Esmeralda Beach - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • Burger Stop — 9 min drive
  • El Puerto — 10 min drive
  • Pozoleria Dona Olga — 10 min drive
  • La Brasserie — 11 min drive
  • Koh Thai — 11 min drive

About this property

BlueBay Grand Esmeralda All Inclusive

4-star property by the sea
At BlueBay Grand Esmeralda All Inclusive, you can look forward to a free breakfast buffet, free WiFi, and a hot tub. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach umbrellas. For some rest and relaxation, visit the hot springs/mineral springs or steam room, and indulge in a body wrap, a body treatment, or a body scrub. Be sure to enjoy a meal at any of the 6 onsite restaurants. The gym offers aerobics classes and yoga classes; other things to do include sailing, kayaking, and rowing/canoeing.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool
  • A pool, tennis courts, and a 24-hour front desk
  • A playground, shopping on site, and concierge services
  • Guest reviews give good marks for the helpful staff and overall condition
Room features
All guestrooms at BlueBay Grand Esmeralda All Inclusive offer thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free stocked minibars and free WiFi. Guests reviews give good marks for the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Balconies or patios, ceiling fans, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 6 restaurants
  • 4 bars/lounges and 1 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Aerobics classes
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable/satellite channels
  • LCD TV
  • Pay movies

Food and drink

  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 221 out of 995 reviews
5 - Excellent 22%
Rating 4 - Good. 304 out of 995 reviews
4 - Good 31%
Rating 3 - Okay. 225 out of 995 reviews
3 - Okay 23%
Rating 2 - Poor. 129 out of 995 reviews
2 - Poor 13%
Rating 1 - Terrible. 116 out of 995 reviews
1 - Terrible 12%

3.7/5

Cleanliness

3.7/5

Staff & service

3.6/5

Amenities

3.3/5

Property conditions & facilities

1/5 Terrible

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room are horrible dirty old wood a lot walking go carts are always full they don’t care weather you leave a tip or not poor service tv didn’t work phones didn’t work vip people they treat better then regular people don’t stay here is not kid friendly
Stayed 4 nights in Jan 2022

5/5 Excellent

Traveled with family
Liked: Staff & service, property conditions & facilities
Highly recommended!
Stayed 4 nights in Dec 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing resort. The beach was dirty and had a major bug problem. I get it theres a seaweed issue going around but the resort next door had a beautiful well maintained beach. The resort is overall boring. There isnt much to do. One big pool, no swim up bad and the activities were lacking. When we went into the buffet not once did a staff member come up to us. At check out we called for a golfcart but ended up walking our luggage all the way from the beach to the lobby because they never came. We only stayed for a few nights for our honeymoon, so glad we didnt stay for a week. Do not recommend. You can find a wayyyy better resort.
Stayed 2 nights in Dec 2021

4/5 Good

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 7 years ago and decided to go back 11/21. I read some of the recent reviews and they scared me into thinking that the resort deteriorated since our last stay but we had an excellent time. Staff is friendly. Food is delicious especially the steak house restaurant and the Italian restaurant . Yes, you have to walk to the lobby every morning to make reservations for the next day, the walk is nice and healthy to burn off all the extra calories you’re consuming on the vacation. The car to take you around comes around every 15 min or so but only seats about 10. Yes, there is only 1 car, they can definitely improve that, but we didn’t mind walking. Yes, there are wild animals around the property, we were excited to spot coatis, deer, a family of monkeys, gorgeous birds and lots of aquatic animals at the beach. If you don't like nature, this isn’t a place for you. The resort is built on wetlands with lots of nature surrounding it. The staff is friendly and accommodating. There is a kids club if you have children with daily activities such as tie dye, Ceramics, art &crafts, sand castle building competition etc. you can leave your child with the staff here 10-5pm or stay with them for the activities they want to do. This is an included service.
Stayed 8 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort is all inclusive. Everything was clean and the employees friendly. I needed to access an elevator since I was on the second floor. Only one elevator worked. Most evenings it was very difficult to get a ride from restaurants to your building with a golf cart. It could take 30 minutes to an hour to get a lift.
Stayed 7 nights in Nov 2021