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Palmaïa - The House of AïA Wellness Enclave All Inclusive

Photo gallery for Palmaïa - The House of AïA Wellness Enclave All Inclusive

Exterior
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
4 outdoor pools, free cabanas, pool umbrellas

Overview of Palmaïa - The House of AïA Wellness Enclave All Inclusive

VIP Access

Palmaïa - The House of AïA Wellness Enclave All Inclusive

5.0 star property

9.6/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • All inclusive
  • Air conditioning
Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha15 min walk
  • Popular LocationPlayacar Golf Club11 min drive
  • Popular LocationCenote Santa Cruz11 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)19 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Playa del Carmen

Palmaïa - The House of AïA Wellness Enclave All Inclusive is located in Playacar Zona Hotelera, a neighborhood in Playa del Carmen, and is near theme parks and on the beach. Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark. Traveling with kids? Consider Xcaret Eco Theme Park, or check out an event or a game at Mario Villanueva Stadium Madrid. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 15 min walk
  • Playacar Golf Club - 11 min drive
  • Cenote Santa Cruz - 11 min drive
  • Playa del Carmen Maritime Terminal - 18 min drive
  • Xplor Theme Park - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • Perché no - 5 min drive
  • El Gran Taco - 5 min drive
  • Hot Casual Food - 6 min drive
  • El Hongo - 6 min drive
  • Doña Aurelia - 7 min drive

About this property

Palmaïa - The House of AïA Wellness Enclave All Inclusive

5-star luxury property located in Playacar Zona Hotelera
Located close to Piste Cyclable sur Paseo Xaman-Ha and Playacar Golf Club, Palmaïa - The House of AïA Wellness Enclave All Inclusive provides 2 poolside bars, a beach bar, and a terrace. With a white sand beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in hydrotherapy, a body scrub, and a manicure/pedicure at Atlantis: Spa in the Jungle, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Mediterranean cuisine and ocean views. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a hair salon.
Other perks include:
  • 4 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Free bicycle rentals, a free beach club on site, and express check-out
  • Massage treatment rooms, a porter/bellhop, and luggage storage
Room features
All 234 rooms feature comforts such as 24-hour room service and free international calls, as well as thoughtful touches like premium bedding and laptop-compatible safes.
More conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 50-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/closets, and eco-friendly cleaning products

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service

Restaurants on site

  • MAR DE OLIVO
  • LEK
  • UME
  • SU CASA
  • Eolo Beach Club

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Beach yoga
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised childcare
  • In-room child care (surcharge)
  • Soundproofed rooms

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Locally-owned & organized tours & activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch Smart TV
  • Digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Eco-friendly cleaning products provided
  • Energy-saving features in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Shared accommodations
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The dining venues at this property offer vegan menu items.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 630 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 55 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 630 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
Safety features at this property include window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive
The House of AïA
Palmaïa The House of AïA
Palmaïa Riviera Maya All Inclusive
Palmaïa The House of AïA Wellness Enclave All Inclusive
Palmaïa The House of AïA Wellness Ritual Resort All Inclusive

Frequently asked questions

Does Palmaïa - The House of AïA Wellness Enclave All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at Palmaïa - The House of AïA Wellness Enclave All Inclusive on Mar 4, 2023 start from $756.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palmaïa - The House of AïA Wellness Enclave All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 55 lbs per pet. There's a fee of MXN 630 per pet, per night. Service animals are exempt from fees.

How much is parking at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

Check-in is from 3:00 PM - 11:30 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmaïa - The House of AïA Wellness Enclave All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include yoga classes.

Where is Palmaïa - The House of AïA Wellness Enclave All Inclusive located?

Nestled on the beach, this Playacar Zona Hotelera property is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Playacar Golf Club, and Playa del Carmen Maritime Terminal. Quinta Avenida and El Camaleon Mayakoba Golf Course are also within 9 mi (15 km).

Reviews

9.6

Exceptional

Rating 10 - Excellent. 165 out of 183 reviews" "
" "10 - Excellent 90%
Rating 8 - Good. 9 out of 183 reviews" "
" "8 - Good 5%
Rating 6 - Okay. 4 out of 183 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 3 out of 183 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 2 out of 183 reviews" "
" "2 - Terrible 1%

9.9/10

Cleanliness

9.6/10

Staff & service

9.7/10

Amenities

9.7/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gisele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a revelation as resorts go. No braying animators, beautiful peace and quiet, wonderful yoga, gorgeous vegan food (but don’t get out off, plenty of options for omnivores at every meal!). And a great bar with fabulous cocktails wonderful live music most nights And the concept of nomadic guides, basically your personal concierge available pretty much all the time. Honestly so exceptional. High quality everything.
Stayed 7 nights in Jan 2023

10/10 Excellent

Ilirian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having vacation here was a GREAT decision! The beach, food and specially all staffs are amazing! Worth every penny
Stayed 6 nights in Jan 2023

10/10 Excellent

Steven

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt at home and enjoyed a dominantly vegan meal selection at each restaurant. The beach is nice, the view is amazing. This resort is so chill, quiet, laid back, and spacious. There are no crowds and there are always an abundance of day beds available. The staff makes you feel so well taken care of without. Beds are super comfy. I would move in if I could.
Stayed 1 night in Jan 2023

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal tan amables y muy atentos en todo momento Muchas gracias a todooos Nos para el próximo año primero dios 🙏👍

10/10 Excellent

Ioulia A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional wellness resort that provides unforgettable experience. Everything from room design through cocktail list is very well thought through. The food was amazing, 10 out of 10. The pace of the resort is very relaxing with a lot of privacy. Service and its timeliness was top notch as well. We would stay here again and again, it was that great!

10/10 Excellent

Tameassa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was our second visit to palmaia this year. From the moment one arrives at this enclave you are greated by a friendly staff member, Oscar if you are lucky. Food is top notch as well as the drink selection. Most meals can have various meats added as an option as well as everything prepared to your vegan/vegetarian needs or dietary restrictions. Staff is exceptional all around with too many to list. Entertainment has improved for longer dj hours, or maybe there were just more people this visit. As for prior comments regarding children, and statements I overheard at the resort: For example, Its simply rude to expect staff members to know what a "babychino" is and get all fussy about it. Just tell them some frothed milk and move on, don't be ignorant. This is a wellness retreat and markets itself as such, not magic kingdom. As for activities the rituals deck sessions were always a must as well as spidermonkey spotting from the greenhouse to the spa. Beach is incredible because of shallow sandbar and is my preference considering the pools are unheated. We look forward to returning and seeing you once again in March.
Stayed 3 nights in Dec 2022

10/10 Excellent

Vinit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at Palmaia for 5 nights and we loved it. The beautiful exclusive beach, the bars and drinks, service, the pools; everything was great. Key standouts: - their restaurants and cafe (plantissa). The food is awesome and the decor will blow you away - their classes (yoga, meditation, art, workouts, and others) - their rituals and concerts - the various and awesome vegetarian food options (I am am a meat eater and I only ate veg) - their super friendly and helpful "nomadic guides" who answered all our questions within minutes/updated us on programmes and helped us with restaurant reservations. Special shoutout to Mario, the supervisor. - the bikes, that we used for biking within and outside the property. - etc. etc You cannot go wrong with the place. It was a truly relaxing vacation for my family and we hope to be back here.

6/10 Okay

Georgina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall this hotel has great facilities for kids. It’s such close proximity to the ocean which is super convenient and beautiful. The food is great and there are multiple restaurants onsite to choose from. The biggest downside was the service - it took forever to get our meals (which with two young kids can be painful!) and often dishes were forgotten. This made mealtimes quite stressful and less enjoyable. For a kid-centric hotel, this should be a priority to keep the kids (and their parents) happy!

10/10 Excellent

nancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. The property is gorgeous. Safe. Walkable. Quiet. Peaceful. The staff was great. Very attentive. Food was delicious. My one hiccup - the night time nomadic concierge was often very late in responding to requests. 20 minutes late one time. 2 hours later another time. The day time nomadic concierge was superb and responsive immediately. Night time not so much. Thank you.

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property, the service, the food, the room, the music, the pools, all of it was outstanding! Don't hesitate to book Palmaia. It's like hippy heaven! One of the pools is like swimming in a lake, and you'll melt into the outdoor furniture and never want to get up. Service is always just a glance away and so kind and smart... We had so many incredible moments and meals. The bicycles are so fun! Thank you to the whole staff for your beautiful energy!
Stayed 4 nights in Dec 2022
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