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Palmaïa - The House of AïA Wellness Enclave All Inclusive

Photo gallery for Palmaïa - The House of AïA Wellness Enclave All Inclusive

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On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
4 outdoor pools, free cabanas, pool umbrellas

Overview of Palmaïa - The House of AïA Wellness Enclave All Inclusive

VIP Access

Palmaïa - The House of AïA Wellness Enclave All Inclusive

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Explore the area

  • AirportPlaya Del Carmen, Quintana Roo (PCM)8 min drive
  • Popular LocationXplor Theme Park9 min drive
  • Popular LocationPlayacar Golf Club11 min drive
  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha13 min drive

Choose dates to view prices

About this area

Playa del Carmen

Palmaïa - The House of AïA Wellness Enclave All Inclusive is located in Playacar Zona Hotelera, a neighborhood in Playa del Carmen, and is near theme parks and on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark. Traveling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Spend some time exploring the area's activities, including outlet shopping.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Xplor Theme Park - 9 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Playacar Golf Club - 11 min drive
  • Xcaret Eco Theme Park - 12 min drive
  • Piste Cyclable sur Paseo Xaman-Ha - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • MAR DE OLIVO — 1 min walk
  • LEK — 1 min walk
  • Perché no — 5 min drive
  • El Gran Taco — 5 min drive
  • Hot Casual Food — 6 min drive

About this property

Palmaïa - The House of AïA Wellness Enclave All Inclusive

5-star luxury property near Quinta Avenida
You can look forward to 2 poolside bars, a beach bar, and a terrace at Palmaïa - The House of AïA Wellness Enclave All Inclusive. With a white sand beach, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a massage, Ayurvedic treatments, and a manicure/pedicure at Atlantis: Spa in the Jungle, the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Mediterranean cuisine and ocean views. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/café and a hair salon.
Other perks include:
  • 4 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Free bicycle rentals, a free beach club on site, and express check-in
  • Smoke-free premises, multilingual staff, and outdoor furniture
Room features
All 234 rooms feature comforts such as 24-hour room service and free international calls, as well as thoughtful touches like premium bedding and laptop-compatible safes.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 50-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/closets, and childcare services

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.
The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • 4 restaurants and 1 coffee shop/café
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Beach yoga
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Soundproofed rooms

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch Smart TV
  • Digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Playacar Zona Hotelera
Playacar Zona Hotelera
Parking included
Parking included
Guest rating 4.5+
Guest rating 4.5+
5 star
5 star
Family friendly
Family friendly
Air conditioned
Air conditioned
All-Inclusive Resort
All-Inclusive Resort

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free, per registered adult, when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 2 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive
The House of AïA
Palmaïa The House of AïA
Palmaïa Riviera Maya All Inclusive
Palmaïa The House of AïA Wellness Enclave All Inclusive
Palmaïa The House of AïA Wellness Ritual Resort All Inclusive

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 84 out of 93 reviews
5 - Excellent 90%
Rating 4 - Good. 5 out of 93 reviews
4 - Good 5%
Rating 3 - Okay. 1 out of 93 reviews
3 - Okay 1%
Rating 2 - Poor. 1 out of 93 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 93 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. It's very relaxing and nourishing for the soul. The food is not always the tastiest (although usually it's great) but it is very good for you and my wife and I felt like different people afterwards. If you're worried about the vegan aspect, don't be, as you can order meat dishes too. The meditations were amazing. The pool is nice and big and the beach is lovely. The rooms are very clean and comfortable with a fantastic view. Overall a lovely, memorable experience. (The only thing I would say is that it's very expensive and the service just doesn't quite come up to scratch for that price - e.g., we waited almost an hour for eggs and toast one morning. This kind of thing didn't happen often but it shouldn't happen at all when you pay this much money.)
Stayed 7 nights in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our time at Palmaia - the food was incredible (as a usually non-veg/vegan it was a huge treat and has inspired my husband and I to reduce our meat intake because we never missed it), the staff were all really lovely, the room had a great view and the beach was fab. We also went to several of their activities and the spa and really enjoyed them. Perfect spot for our babymoon/honeymoon!
Stayed 7 nights in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a vegetarian, I found this resort to be a heaven-sent. The set of facilities here is very well thought through. The food is thoughtfully put together - delicious and healthy (and of course, instagrammable). The staff is really friendly. The resort itself is very clean and well taken care of. The suites are spacious, the bed super comfortable and the view is amazing. We had a great spa experience too. But my favorite part has to be the DJ spinning out chillout beats on the beach in the night - the Rituals of Sound. It is an experience that changes the way I wanna live my life. The only bad part that I'd want the hotel to improve - their Whatsapp based service with Nomadic Guides is not responsive and there's no clear owner of the experience. Despite the promise of being always available to help me, I never heard back from my nomadic guide (some general operator responds to you, and the response time can be several hours, and a couple of communications just got no response at all). That system doesn't work when you need it, and they really need to fix it.
Stayed 3 nights in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have stayed at. All the staff was very friendly, the pools were very clean. I really love the nature feel of the hotel, you feel that you are so far away but are not. I really liked that it wasn't loud despite being a family friendly hotel. Definitely a great getaway, very relaxing.
Stayed 6 nights in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vegan menu and quality of every meal was the best I ever tasted. I have never seen my vegan wife eat so much! The staff was incredibly welcoming and friendly, great service on the beach from Israel, housekeeping made up our room every morning and turned our room down almost every night. Rediscovered the artist in me during an art class on the beach, learned how to breathe again during a breathwork class, got a wonderful tightness the next day from the Vinyasa flow class the day before, cabanas on the beach were beautiful, and our couples massage on the last day at our own spa temple was heavenly... a spot that we will tell all our friends about as it truly was the best wellness escape and first of its kind that I have ever visited. Absolutely 5 star! Going back in the spring! Peter M.
Stayed 6 nights in Dec 2021